Yonkers Kia - Service Center

Darlyn is truly a shining example of professionalism, dedication, and customer-centered service. As a Service Center Advisor at Yonkers Kia, she consistently goes above and beyond to ensure that each cli dedication, and customer-centered service. As a Service Center Advisor at Yonkers Kia, she consistently goes above and beyond to ensure that each client feels valued and well-cared for. Her commitment to excellence is evident not only during business hours, but even beyond them—she has graciously responded to my inquiries during off times, always with warmth, clarity, and a genuine desire to help. Whether I’ve had questions about routine maintenance or more nuanced concerns regarding my Kia Sorento, Darlyn either has the answers or promptly finds them. Her deep knowledge, paired with her calm demeanor, transforms what might otherwise be a stressful experience into one of reassurance and trust. What truly sets Darlyn apart is her rare combination of technical expertise and sincere empathy. With extensive experience as a driver herself, she brings a uniquely grounded perspective to every interaction. Her ability to swiftly address issues, anticipate needs, and communicate with grace is both refreshing and inspiring. I’ve found myself missing her presence when she's not around—a testament to the positive and lasting impact she has on her clients. In a world where exceptional service can feel all too rare, Darlyn rekindles faith in both people and the service industry as a whole. It is professionals like her who make loyalty not just a choice, but a pleasure. More

New service location is excellent. Easy access. Darlyn is the best customer service technician. She is attentive, engaging, knows your name and very personable. Love working with her. Easy access. Darlyn is the best customer service technician. She is attentive, engaging, knows your name and very personable. Love working with her. She is also trustworthy. Keep up the great work. More

Pleased with the service! Friendly staff! I would recommend this dealership to anyone. Thank you Friendly staff! I would recommend this dealership to anyone. Thank you More

First time at this service center and I will be back! Everything went by smoothly and efficiently. The wait area was nice and clean. Coffee machine and vending machines were a nice touch. Jessica Beregov Everything went by smoothly and efficiently. The wait area was nice and clean. Coffee machine and vending machines were a nice touch. Jessica Beregovich greeted me and took care of me right away. Thank you Howie Missbach for your excellent service! More

Top notch communication and customer service. Quality of work was excellent and done within a reasonable amount of time. Highly recommend. Quality of work was excellent and done within a reasonable amount of time. Highly recommend. More

Yonkers Kia Service are exceptional! I highly recommend Yonkers Kia Service for fantastic vehicle care and maintenance. I highly recommend Yonkers Kia Service for fantastic vehicle care and maintenance. More

I had a oil change service due and was able to get an appointment for 2 days later. Even though they had a lot of work, I was able to get my car back within a reasonable time. Jessica my service coordin appointment for 2 days later. Even though they had a lot of work, I was able to get my car back within a reasonable time. Jessica my service coordinator answered the questions I had regarding my next big service and gave me a print out of what will be done and the estimated cost. More

The employees of the service department are great the only issue I have is that the new owners are being cheap they took away the shuttle rides to get home they took away the loner cars not a good way to only issue I have is that the new owners are being cheap they took away the shuttle rides to get home they took away the loner cars not a good way to keep your customers I bought my car at your dealership because of all the stuff you guys offered now I’m rethinking about purchasing other vehicle from you guys when my lease is up More

The people working at the service department are very rude. They act like they don’t want to be bothered. I should be giving them no stars. Guess no one taught them etiquette or customer service skills. rude. They act like they don’t want to be bothered. I should be giving them no stars. Guess no one taught them etiquette or customer service skills. It’s best to avoid the service department at 1235 Central Park Avenue in Yonkers. More

I reluctantly post this review, because this service center is close to my house and up to now seemed perfectly okay. I brought my EV6 in for recall SC327 on 12/17/2024. They said the recall service w center is close to my house and up to now seemed perfectly okay. I brought my EV6 in for recall SC327 on 12/17/2024. They said the recall service was performed. Since then, I have received two letters from KIA saying that the recall is still open on my car. I checked the NHTSA site every other day, and it says the recall is still open. I checked the Kia owner's portal and it says the recall is still open. I left several messages through the service center's web site and they haven't even acknowledged receipt of my messages. I have read that using an OBD2 scanner will show me whether or not they updated the firmware, but I don't have one. I have no way to verify that the recall was actually performed. More