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394 Reviews of Yark Subaru - Service Center
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March 24, 2020
Excellent job keeping the customer service area sanitized and sanitizing the car after service amid the coronovirus outbreak. Excellent work. Please keep everyone safe! Thank you! and sanitizing the car after service amid the coronovirus outbreak. Excellent work. Please keep everyone safe! Thank you! More
by JOROPO808
Verified CustomerEmployees Worked With
Dustin
March 24, 2020
Excellent customer service. Every time I go. In I always have wonderful service. I have been greeted by Tyler with a smile every single time have wonderful service. I have been greeted by Tyler with a smile every single time More
by MARYCOMPTON91
Employees Worked With
March 24, 2020
Grateful I was glad to get my car in for the 18,000 mile checkup within 24 hrs of realizing it. Could improve on the car wash I was glad to get my car in for the 18,000 mile checkup within 24 hrs of realizing it. Could improve on the car wash More
by DOUGKARNS
March 24, 2020
After having the required change out of the rear coil springs, our Forrester was pulling hard to the left. I made an appointment to have the alignment checked. Waited 2 hours before being told the servic springs, our Forrester was pulling hard to the left. I made an appointment to have the alignment checked. Waited 2 hours before being told the service dept. Would have to look at the issue the next day. Was given a courtesy car to go home. After 3 hours the next morning, I received a call stating I needed to have front brakes and battery changed and that these were all of a sudden critical items . The car inspection 2 weeks prior indicated all items were green checked. And what about the alignment?? "Oh, we will have to get back to you." After 2 more hours i went to the service department because i still had not received a call from them. At that time they said the front left caliper was sticking and they had taken care of that. Repeated that I critically needed front brakes and a new battery. I brought the car home. We removed the front brakes and compared the remaining pad with a new set. There had only been 1/4 wear to the pads. Put a meter on our 13V battery the next morning after sitting idle in the garage overnight. The meter indicated 12.9V. I have documented these items with photographs and am in touch with Subaru of America concerning the lack of integrity of the yarn Subaru service team. More
by TMARIE2SAX
Employees Worked With
Service manager
March 24, 2020
It was a good experience with one exception Among the many things I needed serviced, I also had a problem with my CD Player. The player would skip tracks, change track order, start in the middl Among the many things I needed serviced, I also had a problem with my CD Player. The player would skip tracks, change track order, start in the middle of a CD rather than on Track 1. I was advised that it was fixed via some "software update. Well, not true! It is still not functioning like it is supposed to function. More
by FOGGYDAY36
Employees Worked With
DUSTIN
March 24, 2020
Thorough and trustworthy Having moved here from St. Louis, this was my first visit to the Yark service center. Stephen was thorough and explained each area of concern. I trust Having moved here from St. Louis, this was my first visit to the Yark service center. Stephen was thorough and explained each area of concern. I trusted his input and advice. More
by STL2TOLEDO
Employees Worked With
January 17, 2019
Rude, argumentative, and unprofessional If I could give zero stars, I would. From the very beginning, the service department was argumentative, condescending, and unprofessional. Their servi If I could give zero stars, I would. From the very beginning, the service department was argumentative, condescending, and unprofessional. Their service personnel hated us the moment we walked in and spoke to us accordingly. They quoted “car facts” they couldn’t back up with data (and after a literature review, were proven wrong by Argonne National Laboratory). When I brought my vehicle with concerns of the heat not working, having bought a new vehicle, their response was to tell me to let the vehicle idle for 20 minutes and to spend even more money with them to get a remote start, or make three more hour long trips and leave the vehicle with them. When i was sold the car, the folks ahead of me had their car detailed and filled with gas as a courtesy. Mine was dirty and had half a tank of gas. When I expressed my frustration at the rude and terrible service, they argued and said “too bad for you”. Worst car dealership I have ever encountered. At no time have they in any way asked how to make this better. They will take your money and then treat you terribly. Go anywhere else except here. I would gladly change my review if they even tried to meet me half way. More
by Br221
October 22, 2018
Cupped tires on 2018 Subaru Put 18k miles on 2018 Subaru ,new car , tires are cupped. Dealer wants to sell me new set of tires with only 18 k miles . They cannot adjust tires sen Put 18k miles on 2018 Subaru ,new car , tires are cupped. Dealer wants to sell me new set of tires with only 18 k miles . They cannot adjust tires sent me to firestone dealer. Have serviced car with Subaru dealer since new no mention of cupped tires as they rotated them. Cupped tires make thud sound at highway speeds. Feels like tire is slightly out of balance but makes annoying thud sound. Like flat spot on the tire. Other than tire issues the Subaru has been good buy and dealership is friendly. Service friendly too. Hopefully the Firestone dealer can adjust tires where Subaru dealer choose not to address. Lesson learned On what warranty covers today. More
by Subi2018
Employees Worked With
New employee- two weeks into job friendly as ever
September 10, 2018
Professional, smooth, great quality, friendly. Yark Subaru Sales and Service people are like family and they do such great, quality work. The service Dept is professional and friendly.Going there i Yark Subaru Sales and Service people are like family and they do such great, quality work. The service Dept is professional and friendly.Going there isnt a chore, it is a pleasure. More
by MC
August 09, 2018
Easy fast service Just like the title says, Steve and Tyler were quick and efficient. They got me back on the road in no time at all. Thanks guys! Just like the title says, Steve and Tyler were quick and efficient. They got me back on the road in no time at all. Thanks guys! More
by WhiteRex
