Yark Ford - Service Center

Lack of Customer Notification of Additiona Service Performed I took my car in for a Safety Recall and during the work being performed the mechanic broke the attached Hinge. I would appreciate the next time if yo I took my car in for a Safety Recall and during the work being performed the mechanic broke the attached Hinge. I would appreciate the next time if you see something with corrosion or possibly resulting in additional work that the customer needs to be notified ahead of time prior to work in that area. This resulted in additional charges that I did not approve or expect. Then the mechanic called and rudely stated that I needed to pay for it. However after speaking to the Service Manager who was friendly and understood my case made an adjustment to 50% off my expense. Even though I appreciate the adjustment, I believe i should have been advised of the situation prior to any work being done and will not return for any further service on my vehicles. :-( More

Service visit Always have a pleasant experience thanks to Tom Muirhead. He is a great guy (though I think he could be FABULOUS) if just once he would pay for my oi Always have a pleasant experience thanks to Tom Muirhead. He is a great guy (though I think he could be FABULOUS) if just once he would pay for my oil change and tire rotation. He is always so friendly and has a smile on his face and gets things taken care of for us. More

Trip from Pinckney MI to CT..... We were headed to Ct to go to a funeral of a dear friend. We left early to make the 700 mile trip in one day. When we drove into OH our Ford started We were headed to Ct to go to a funeral of a dear friend. We left early to make the 700 mile trip in one day. When we drove into OH our Ford started loosing power. We pulled over and asked for the nearest Ford dealership. We were lucky to find a UPS driver that gave us directions to Kisler Ford. We just showed up and got in line with other cars needing service. our service guy was Tom Muirhead. When he found out we were trying to get to a funeral....he went out of his way to get our car fixed...he knew what the problem was. We sat in a very nice lounge, and within an hour our car was fixed. he was friendly, knowledgable and sympathetic. he needs a raise! More

"Wow" experience x 2 This is the 2nd time Cody has impressed me with his "wow" customer service! Very personable...looking out for the best interest of the customer! Very This is the 2nd time Cody has impressed me with his "wow" customer service! Very personable...looking out for the best interest of the customer! Very impressed! More

helping a strange schedule The body shop team worked miracles. I work 6 days, 10 hours and commute 117 miles each way to work. With my day off being unpredictable it took flexib The body shop team worked miracles. I work 6 days, 10 hours and commute 117 miles each way to work. With my day off being unpredictable it took flexible, bendable, professional service attitudes to get my and my car in and out. They did it! The workmanship was great and I would highly recommend the parts department and THE Body Shop team to everyone. Go Jerry. More

Recall Yesterdays experience was awesome. Tom was great. When car first started acting up before recall, I took it back to where I bought it. At that time no Yesterdays experience was awesome. Tom was great. When car first started acting up before recall, I took it back to where I bought it. At that time no warning lights were on, and they could fine nothing. I had to pay $90. I feel Ford owes me that money. Is there anything I can about getting it reimbursed? More

Awesome! Jerry and Sunday did an awesome job with everything! They made sure I understood everything that was going to happen, they contacted me every couple Jerry and Sunday did an awesome job with everything! They made sure I understood everything that was going to happen, they contacted me every couple of days with an update; they made sure that the color matched well without rushing through to get the job done. I was very pleased with the finished product and they even returned my rental car for me! More

Great service and great job I started going to Kistler a few years ago... I went there because I needed some body work done and they did a great job. I was there again recently a I started going to Kistler a few years ago... I went there because I needed some body work done and they did a great job. I was there again recently and Jerry has always provided great customer service on every visit. I recommend them to all my family and friends. More

Awesome Customer service! Rebecca has been a great help to my father-in-law. Any time he needs anything from an oil to purchasing a vehicle she will be there to help him and an Rebecca has been a great help to my father-in-law. Any time he needs anything from an oil to purchasing a vehicle she will be there to help him and answer all his questions. More

Great dealer Megan was helpful setting up my appointment for my Chevy cruz and the service techs were very efficient. I am very satisfied with the work I had recei Megan was helpful setting up my appointment for my Chevy cruz and the service techs were very efficient. I am very satisfied with the work I had received! More