Yark Ford - Service Center

Bill Z. is awesome. I was really weary walking into the service department because I had multiple recalls on my vehicle. Bill answered all my questions and made me feel c I was really weary walking into the service department because I had multiple recalls on my vehicle. Bill answered all my questions and made me feel comfortable. He was very communicative and helpful. There should be more like him in all styles of sales/customer service and business. Thank you for an easy, worry-free experience!! Vince G. More

Oil change I went to this dealer a couple days ago to get my first oil change. The gentleman I talked to, Chris, was so friendly and quick it was unbelievable. T I went to this dealer a couple days ago to get my first oil change. The gentleman I talked to, Chris, was so friendly and quick it was unbelievable. They did it in a timely manor and we're so clean. I never have a problem when I go here and would recommend it to anyone! Great job gentlemen! More

Nice job by body shop The customer service rep was very helpful and friendly. The estimate was prepared in about 15 minutes. The repairs were done quickly and the work re The customer service rep was very helpful and friendly. The estimate was prepared in about 15 minutes. The repairs were done quickly and the work results appear to be good. More

Update to previous rant I stopped in this morning and spoke with the service manager Michelle. She was very apologetic and offered to make it right. I only asked that they ad I stopped in this morning and spoke with the service manager Michelle. She was very apologetic and offered to make it right. I only asked that they address the issue to ensure it doesn't happen again. The shop foreman Dave also heard our conversation and assured me he will address this with the techs. More

Excellent Service Department & Body Shop Geico recommended this body shop and I'm very glad they did! I was leery of taking my VW to a Ford shop (VW owners understand), but Kistler did awesom Geico recommended this body shop and I'm very glad they did! I was leery of taking my VW to a Ford shop (VW owners understand), but Kistler did awesome and kept me informed the whole time. All work was timely and well done - plus it's guaranteed for as long as I own the car. They even did an oil change on my VW (GASP!) without any complications. I'm definitely pleased with their service and professionalism, and I will recommend them to anyone who needs a quality service center in the area. Annie was particularly awesome for keeping me informed, and confirming the work and timeframe so that everything meshed well with my busy schedule! More

Ford parts Kistler is the only place I buy Ford parts. I have been dealing with Craig, in the parts department,for 25 years. He works hard to get what I need. Kistler is the only place I buy Ford parts. I have been dealing with Craig, in the parts department,for 25 years. He works hard to get what I need. More

Customer Service Chris Brewer is amazing when it comes to customer service interaction. Kudos to having such an awesome employee! He is incredibly inviting and made Chris Brewer is amazing when it comes to customer service interaction. Kudos to having such an awesome employee! He is incredibly inviting and made us feel like he was on our team! More

most accommodating service rep! I have been in twice in the past two weeks, once for new tires and today for a replacement ignition key. Your service rep Cody has been the most helpf I have been in twice in the past two weeks, once for new tires and today for a replacement ignition key. Your service rep Cody has been the most helpful and accommodating member of your team! The knowledge and assistance he offered for a complete set of new tires really helped me make the right decision based on quality and cost, he also had Jake who I believe is your tire guy call me to give further expert advice. The replacement key was offered to be taken care of the very ne t day from my call to inquire about the process, fantastic! I tell all my friends and family that Kistler is the place for new and used cars. Thank you all. More

Service department was prompt, professional and courteous. Had a problem with excessive road noise with a 2010 Edge and the service representative took the time to check out all the potential cause of the nois Had a problem with excessive road noise with a 2010 Edge and the service representative took the time to check out all the potential cause of the noise issues. John, mechanic, assisted the service representative in finding the problem. He was very considerate and helpful and was not satisfied until he solved the problem. I would return for service and would highly recommend Kistler for service. More

Body Shop Review These people went above and beyond in the repair of my Chevy after an accident. I chose them because that's where geico had me go turn the claim, and These people went above and beyond in the repair of my Chevy after an accident. I chose them because that's where geico had me go turn the claim, and I am very happy with the results. They kept me in the loop and put a lot of effort into taking good care of my car. Really made me feel like an important customer. More