Yark Ford - Service Center

2018 Ford Edge I brought it in, under warranty, twice because my navigation, radio, climate screen would suddenly flip around, lose navigation, any control. I paid for evaluation twice. They never foun because my navigation, radio, climate screen would suddenly flip around, lose navigation, any control. I paid for evaluation twice. They never found what was causing it and said I had to bring the car in while the problem was occurring. Finally I was driving past the dealership while the screen was flipping. Of course, the car was no longer under warranty. They kept it for an evaluation then said it was the screen module and it would cost $1200 and I would need to prepay for the Ford part. I paid and received a notice that my car was scheduled for repair on Saturday. A week later, even though I had been told the part would be in in a few days (Tues or Wednesday). I took the car in Friday evening for Saturday appointment. Craig was the service tech. Tommy checked the car in and said it would be given to Craig on Saturday. I heard nothing all day Saturday. Sadly I fell asleep and they were closed when I awakened so I didn’t follow up on Saturday. They aren’t open on Sunday so I called Monday morning. When I was finally able to contact someone (Gracie, who has been pleasant and really helpful!), she contacted Craig who said he didn’t receive it but it went to a different tech. He then texted me that the car would be done today. Too vague, so I called back and luckily Craig answered the phone. I asked when I can expect the vehicle to be ready, since I have been waiting all weekend. He said the electrician didn’t work on Saturdays. He could not explain why I was scheduled for Saturday service since the electrician wasn’t working that day. Yark Ford obviously has horrible service (except for Gracie). We moved to Toledo 2 years ago and NOW my neighbors have told me to avoid Yark. They apologized for not warning me, although I realize I should have asked! :). Never again! More

AVOID AVOID This is the worst ever experience I had with a repair shop. They give estimate for new parts but try to fix with recycled parts. Also they DO NOT hold their commitments of timelines. They a with a repair shop. They give estimate for new parts but try to fix with recycled parts. Also they DO NOT hold their commitments of timelines. They are not fully equipped as they send the vehicle to other shops for alignment and some repairs More

I came in for an oil change and to have my headlights checked. They were not working. Service told me they checked them and they were fine even though they were not.coming on at all. Not only did they checked. They were not working. Service told me they checked them and they were fine even though they were not.coming on at all. Not only did they lie about a safety issue, but refused to get me in quickly to resolve the safety issue. I would not trust them to work on any vehicle. More

The service department give very poor service. They had me bring my vehicle in 3 times. The vehicle was never serviced the 1st 2 times. Waiting to see what they are going to do the 3rd visit. My v They had me bring my vehicle in 3 times. The vehicle was never serviced the 1st 2 times. Waiting to see what they are going to do the 3rd visit. My vehicle is under warranty. Maybe that’s why they give me the runaround I definitely will not purchase a vehicle from Yark Ford More

Stephan in the service department was the best, most knowledgeable and honest technician I have ever met in my life. He swapped out my blown 3.5L Ecoboost in my 2020 F150 in about 4 days. He even iden knowledgeable and honest technician I have ever met in my life. He swapped out my blown 3.5L Ecoboost in my 2020 F150 in about 4 days. He even identified issues regarding the transmission fluid lines when I had my fluid changed at another Ford dealership. He is simply the best mechanic I know and he does it for fun. More

Aaron is a rockstar! Throughout all the bumps, delays and Bronco craziness, I was never left in the dark. He always communicated, found additional info and answered my unending questions. He still sends me t Bronco craziness, I was never left in the dark. He always communicated, found additional info and answered my unending questions. He still sends me tips and helpful advice for my vehicle now. I would recommend Aaron 1,000 times over. Go see him!!! More

Had a Ford truck in for service had a leak on the turbo we were leaving for a trip south the service Dept said it would be ok to use the truck and it would be ok to take it it was covered under warranty we were leaving for a trip south the service Dept said it would be ok to use the truck and it would be ok to take it it was covered under warranty When we got back took it in for repair I was told sorry the warranty was up on Sunday the day before I took it in I tryed contacting Bobby numerous times but you refused to even talk to me you were to busy so now your Bobby the chicken man and I will no longer own a Ford product But who cares right More