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Yark Ford

Toledo, OH

Overview
Employees
Reviews
Vehicles
4.8
1,107 Reviews
Yark Ford has been a proud member of the Yark Automotive Group since 2021, and we're excited to bring a phenomenal automotive experience to the Ford enthusiasts of our community. Competence, integrity, respect, convenience, leadership, and enthusiasm are at the heart of our dealership, and we're eager to help you take full advantage of the exceptional customer service experience that we've worked so hard to create here at Yark Ford. If you're ready to dive into your next Ford adventure, you can count on us to lend a hand.
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5555 Central Ave

Toledo, OH

43615

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Showing 1,107 reviews

March 13, 2023

AVOID AVOID This is the worst ever experience I had with a repair shop. They give estimate for new parts but try to fix with recycled parts. Also they DO NOT hold their commitments of timelines. They a More

by rb.bansal
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Tipton
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Mar 13, 2023 -

Yark Ford responded

We are very sorry to hear that you are not satisfied with your experience! We got the approved estimate from your insurance company on 2/13/23. The parts (used &/or OEM) were the parts written and approved by your insurance company. We ended up using an OEM quarter panel, as we were not happy with the quality of the approved one. We originally left a message on 2/23/23 stating we had an estimated completion date of 3/3/23. Tylre called on 3/2/23 and explained that the vehicle was going into paint and the new estimated completion date was 3/10/23. We called on 3/9/23 to let you know we were sending it out to get the alignment done (our alignment technician was on vacation) and that depending on what the other service facility found it could be additional days, but we expected it to be finished 3/13/23. That repair facility found significant damage to your suspension components. Unfortunately, sometimes the repairs take longer than we anticipate. It can be very frustrating, but we are making sure your vehicle is fixed properly and is safe when you pick it up.

March 07, 2023

Aaron helped me understand the ford bronco I purchased and made the buying experience very pleasant. More

by Ritchie828
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Byler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2023 -

Yark Ford responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

March 03, 2023

the experience went very smoothly and Steve and Paige? were an awesome help in getting me out the door with the car More

by thank you
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paige Dennie, Steven Brown
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Mar 03, 2023 -

Yark Ford responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

March 02, 2023

Great to do business with just don't trade anything in I just love my new Bronco !!! More

by Bullfrog72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Byler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Detailing , Paige Dennie
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Mar 03, 2023 -

Yark Ford responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

February 20, 2023

Aaron answered all of my questions and there was no pressure to purchase. He answered my questions much better than some of the other dealerships I visited. More

by BH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Byler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

Yark Ford responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

February 03, 2023

Very clean and did not wait to see a sales person. Would go back again. More

by Uc98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Byler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nolan Culver
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Feb 09, 2023 -

Yark Ford responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 31, 2023

Aaron was very helpful. He put me in a vehicle that I felt comfortable in and was not to big. Very happy with Aaron and Yark Ford. Thank you! More

by sbrundage
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Byler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2023 -

Yark Ford responded

Thank you for your review and sharing your experience with Aaron with us! We appreciate your business and look forward to serving you again in the future!

January 20, 2023

Yark went above and beyond to help me order my new Mach-E. Helpful and knowledgable they made the process fun and easy! More

by JEN.MCDONALD06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Byler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paige Dennie
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Jan 20, 2023 -

Yark Ford responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 03, 2023

I came in for an oil change and to have my headlights checked. They were not working. Service told me they checked them and they were fine even though they were not.coming on at all. Not only did they More

by namuehling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Compton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2023 -

Yark Ford responded

We apologize for your experience and that it has led you to leave us a negative review. We have forwarded your concerns for more information and found that we did an entire light check on your vehicle and all lights were operational at the time of your service. Customer satisfaction is our top priority, please feel free to contact us to speak more about your experience.

Jan 07, 2023 -

namuehling responded

All lights were not operational. Both headlight lamps were burned out. What you are suggesting is that the bulbs burned out, magically worked when your service department checked them, and then quit again when I had a different service department look at them. This is a nonsense response that shows that you want to completely avoid responsibility for ignoring a safety concern both at the original service when I was lied to about the lights being checked, and when I tried to again schedule service after realizing I had been lied to and was driving without headlights. You ignored a safety concern. My reliance on your honesty was dangerous. In addition, you never reached out at all when I brought this up. I contacted the dealership multiple times via messaging and was never contacted by service. This post is all I have received. Terrible service with dangerous results and no follow-up. Customer satisfaction is obviously not your top concern or you would have followed-up.

December 15, 2022

Yark Ford and Aaron were able to put up with my frustration on waiting for my F150 King Ranch. We had to wait almost eight months. More

by HOWARD_485
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Byler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2022 -

Yark Ford responded

Thank you for your review! We appreciate your business and hope that you are enjoying your new vehicle!

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