Yark Chrysler Jeep Dodge Ram FIAT - Service Center

Excellent Service My current Jeep needed to be looked at and Mike Heil and Mike Parks handled the diagnosis of the problem efficiently and in a timely manner. It tur My current Jeep needed to be looked at and Mike Heil and Mike Parks handled the diagnosis of the problem efficiently and in a timely manner. It turned out to be a recall issue. I trust Joe Ziegler when he repairs my car, because I never have to bring it back. It's always done correctly the first time. More

Service department representative was extremely rude . I submitted an unsatisfied review of Yark's service department, specifically Mr. Lopinski. Yark responded to the web site that they would look into t I submitted an unsatisfied review of Yark's service department, specifically Mr. Lopinski. Yark responded to the web site that they would look into the situation and get back to me. I have not heard anything from them ever. We will never purchase from Yark again. Once the sale of the vehicle is made, Yark wants nothing to do with continuing to make sure the customer is satisfied. Charlie's Dodge is more than happy to take customers from Yark and appreciates the new business. More

Yark Auto body did not provide quality workmanship Staff are amicable but I had to go back multiple times to get the job corrected and it still had scratches. I feel the quality checks for the auto bod Staff are amicable but I had to go back multiple times to get the job corrected and it still had scratches. I feel the quality checks for the auto body shop are deficient. More

Exceptional Service I had a problem with my car on Friday evening, called Mike Hehl on Saturday morning. Received a call back within 20 minutes and told to bring in my c I had a problem with my car on Friday evening, called Mike Hehl on Saturday morning. Received a call back within 20 minutes and told to bring in my car. Mike Parks took over when I brought my car in and told me what he felt the problem was. He said Joe Ziegler would fix it. I asked how long I would have to wait because of other obligations and he put me in a loaner, because he didn't want me to have to wait. My car was fixed when it was promised and I picked it up. Mike Hehl, Mike Parks and Joe Ziegler were there to explain what needed to be done and what was and what was not covered under warranty. If I hadn't brought it in to the dealer, a general auto repair shop would have not known about the extended warranty and it would have cost me for the total job. Yark service really takes care of its customers! More

Happy patron Very good service center. Very fast service and great service rep. Job was very comprehensive and completed in a prof manner. Service tech was friendl Very good service center. Very fast service and great service rep. Job was very comprehensive and completed in a prof manner. Service tech was friendly and knew what he was doing. More

installing factory hitch They did a nice job installing the sun roof and the hitch. They forgot one important detail. No power to the trailer harness because someone did not They did a nice job installing the sun roof and the hitch. They forgot one important detail. No power to the trailer harness because someone did not add in vehicle options in dealer connect and the vehicle was not reconfigured. First time I pulled my boat I had no trailer lights. Cost me 102.72 to have another jeep dealer correct the problem. More

Although I didn't purchase my Sebring at Yark, I have taken it to Yark for service since day one. I have been 100% satisfied with both the quality of service and customer service. The car I own is a Chry taken it to Yark for service since day one. I have been 100% satisfied with both the quality of service and customer service. The car I own is a Chrysler Sebring Touring, 2006. I bought it with less than 20,000 miles on it, and some factory warranty left. I had to take it in for repairs within 5 months of owning it, and many, many repairs more within the first year. I purchased an extended warranty based on this experience, and spent the next year and a half having the car repaired. So, I spent my first 3 years of owning this car with it in the service garage more than on the road. In all of my poor experiences with the car itself, I have always been happy with Yark Service personnel. This time Rob Lopinski was the service staff in charge of my case. He did an exceptional job - above and beyond. He was responsive to my inquiries and kept me updated on the progress of repairs. Not only that, but he was responsive to my unhapppiness with Chrysler itself, and he found a replacement part at a discounted rate - also with a lifetime warranty on the parts. Wonderful! Especially considering one of the parts had been replaced 3 times in the last 2 years alone. I am so very grateful to him for that!! He also was very considerate in the overall charges by reducing them lower than the original quote. THAT is true customer service - being sensitive to the unhappiness of a customer and then turning around and doing everything possible to help them out. Thank you Rob Lopinski!!! I will definitely request him from now on!! Now, if I could just get the same customer service from Chrysler itself - Yark could definitely teach Chrysler about customer service. Thank you! More

We purchased our new 2013 Wrangler from Yark in June 2013. In November the check engine light came on. It was nearly impossible to reach the service department. The phone would ring and ring and no o 2013. In November the check engine light came on. It was nearly impossible to reach the service department. The phone would ring and ring and no one would pick up. No one would return our calls. We finally were able to make an appointment. We were told the appointment would take 30 - 45 minutes. When I arrived I was told it would be hours. Yark's driver took me home. I specifically left my phone number with Robert Lopinski. Instead of calling me, he called my husband and said that the part was not in stock, if the part could be delivered, maybe my truck would be ready the next day. We were to have a loaner car if our truck was in the shop over night. He refused that option. He then called my husband again to say that this is a known problem with the Jeep, all the parts in the warehouse are no good, and he could not tell us when the truck could be fixed because Chrysler was working on fabricating a good part to replace all the defective ones made. He said that if he replaced the part with one from the warehouse that it would just go bad again. He said to just drive the truck with the check engine light on. I went back to pick up my truck. I asked Lopinski about the situation. His reply "I already told your husband, just go do the paperwork" and he walked away from me. This is my truck and I gave him my phone number and I now understand that he can't be bothered talking to me. I did go into the office and the receptionist was reading the order saying that I was informed about the call. I said I wasn't because Lopinski said he talked to my husband. She was kind enough to go over the service invoice with me. At one point during that, Lopinski stormed into the office and again said "That is not necessary, I already went over that with her husband!" I am shocked and appalled by his behavior. I was horribly embarrassed and furious! We tried to reach the general manager at Yark, left several messages, and to this day none have been returned. Chrysler suggested Charlie's Dodge. We set up an appointment. The part was replaced. We have had no further trouble. No one at Charlie's heard of what Lopinski was saying about the part being bad. They had the part in stock, I have been driving the truck for several months now and all is well. They were very polite, professional and appreciated our business. Just the exact opposite of what we experienced at Yark service. More

There's no better automobile service department in Toledo, Ohio than Jim Yark! Mike Hehl runs a great department and all the guys are very helpful, courteous and explain in language I can underst Toledo, Ohio than Jim Yark! Mike Hehl runs a great department and all the guys are very helpful, courteous and explain in language I can understand what needs to be done. When my 2005 Jeep Liberty needs service, I'm never disappointed in the Yark Service Department. The work is done in a timely manner and if it's too long to wait, the shuttle is always available for a ride. More

I took my 2010 Jeep Patriot in for a recall last week and the staff was really friendly, especially since it was 7:30 in the morning. The service area was well organized and I was in and out in 30 minutes l the staff was really friendly, especially since it was 7:30 in the morning. The service area was well organized and I was in and out in 30 minutes like they told me I would be. Thanks Yark! More