Yark Chrysler Jeep Dodge Ram FIAT - Service Center

There were employees not wearing masks. This makes one think that Yark doesn’t care about their customers. Someone should monitor this.at all times think that Yark doesn’t care about their customers. Someone should monitor this.at all times More

Needed my oil changed. The mechanic didn’t properly seal the gasket to my oil filter. Then he proceeded to start my vehicle. Shortly after, all of the oil came rushing out. Then they had to do the entire pr the gasket to my oil filter. Then he proceeded to start my vehicle. Shortly after, all of the oil came rushing out. Then they had to do the entire process all over, which in turn took another hour. They really weren’t considerate of my time nor treated my vehicle with care More

Visited for a recall and talked to chase. Asked him about another problem I had and he found out it was covered. Very helpful and professional. Answered all my questions and went above and beyond. another problem I had and he found out it was covered. Very helpful and professional. Answered all my questions and went above and beyond. More

Oil Change Good experience with the dealership. The employees are friendly and knowledgeable. They called me after the service was done and answered all of my qu Good experience with the dealership. The employees are friendly and knowledgeable. They called me after the service was done and answered all of my questions and gave me advice on what I could do too. Good people and good dealership. More

I got my car worked on yesterday and now today my alternator/starter is bad. The battery will not hold a charge. I'm not guarenteering it's a coincidence but I'm also not fully blaming anyone. alternator/starter is bad. The battery will not hold a charge. I'm not guarenteering it's a coincidence but I'm also not fully blaming anyone. More

Very professional and courteous Was in for a scheduled service on my Jeep. The service adviser was very professional and courteous. I was in and out in less than the estimated time I Was in for a scheduled service on my Jeep. The service adviser was very professional and courteous. I was in and out in less than the estimated time I was given. More

Frustrating but acceptable My leased vehicle is nine months old. I was surprised a turn signal light bulb burned out. I went to an auto parts store to buy a replacement (thinkin My leased vehicle is nine months old. I was surprised a turn signal light bulb burned out. I went to an auto parts store to buy a replacement (thinking the $5 bulb was more economical for me than a trip to the dealership for the covered repair). The salesman at the auto parts store encouraged me to take it to the dealer in case it's a more significant electrical problem. I made an appointment, confirmed where to go, drove to the service garage, spoke with an attendant, and was told by another attendant that burned-out bulbs are common and can be done in the express garage next door. I drove my vehicle to the express garage, waited in the lounge, and was then told replacing the light bulb required extensive work and was, therefore, being sent back to the main service garage (where I began). Side note: replacing a light bulb should not be an extensive operation, but that's probably an engineering issue. Eventually I saw my vehicle pulled in front of the lounge. Ten minutes later, I was told it was ready for pickup. The good news: my $5 turn signal light bulb was replaced at no charge (under warranty) The bad news: it took 75 minutes (with an appointment) The better news: the attendant apologized for the experience I hope my vehicle will not need additional service—beyond oil changes—during my lease. If it does, I hope the experience will be better. I'm not angry at all, but it was not a positive experience. Thanks for seeking my input. More

Great service dept.!! Even during the pandemic, I felt safe. Everyone wore masks and stayed their distance. Thank you for making it a good experience!! safe. Everyone wore masks and stayed their distance. Thank you for making it a good experience!! More

Service person was friendly and explained everything to us. Satisfied with outcome. Let us know that extended warranty was covering repair. All we had to pay was $50 deductible. Even fixed the tire for not us. Satisfied with outcome. Let us know that extended warranty was covering repair. All we had to pay was $50 deductible. Even fixed the tire for nothing. All this in under 2 hours. More

The Service Department was courteous and professional. Both Chase A. and Tim W. provided updates about progress. Pricing was fair and reasonable. Chase worked hard to make sure repairs were covered by m Both Chase A. and Tim W. provided updates about progress. Pricing was fair and reasonable. Chase worked hard to make sure repairs were covered by manufacturer’s and extended warranty. Bottom line was lower than quoted estimate. More