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Yark Chrysler Jeep Dodge Ram FIAT - Service Center

Toledo, OH

4.6
625 Reviews

625 Reviews of Yark Chrysler Jeep Dodge Ram FIAT - Service Center

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August 24, 2020

will never come there AGAIN. And you won't believe me, but I went to your shop from a recommendation from a work associate of mine. We had talked about me trading in my truck for a new one as he did, comm More

by irishj777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Martin Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. Your feedback is important to us because it allows us to focus on areas in which we need to improve and have had a meeting with the appropriate department, team members and management to ensure this type of communication does not happen again. We hope you can accept our sincere apology and please know that it is never our intention to make any of our customers feel less than satisfied when leaving our dealership.

August 22, 2020

Wayne was very personable and addressed all of my issues! I also appreciate how friendly and knowledgeable Sue is! I left Grogans due to lack of communication and not addressing any of the problems..So than More

by crissyoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Emery, Wayne Haley
Aug 24, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

August 22, 2020

Dave Sgro is the BEST!! He always goes above and beyond to meet our wants and needs! He's been helping me for 5 yrs. now More

by JSTRICKLER64
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave "The Camo Guy" Sgro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

August 22, 2020

Take vechile in for a recall get it back with all the brake lights ,abs,traction control lights on and they say the abs is bad More

by tw9514
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dont remember
Aug 24, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We apologize your experience has led you to leave us a negative review. Customer satisfaction is our top priority and have forwarded your concerns to proper management for more information. A couple days after picking your vehicle up from having the recall performed, you stated warning lights were on. You believed it was related to having the recall performed but your vehicle had stored abs fault codes when it came in for the recall. The abs module now needed replacement, which was not related to the recall performed. Repairs were declined and no diagnosis fee was charged.

August 22, 2020

Problem I had was inquiring about a back Sliding window switch . The document stated that the part number was correct but the diagram stated that the location of the part was in the wrong place ! Looking a More

by salem01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Traci McMillen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Emery
Aug 24, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

August 21, 2020

I brought my 2016 Cherokee in for the reg oil change and multi- point inspection on Sept 29, 2019. When I left the dealership driving west on Central Ave, the hood flew up as I got to the overpass. Clearly More

by RALPHBUCHHOLZ
Recommend Dealer
No
Employees Worked With
Brandon Bowling
Aug 24, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We apologize for your experience and appreciate you bringing this matter to our attention. We have forwarded your concerns to proper management for further information. Our goal is 100% customer satisfaction, 100% of the time and regret that this was not demonstrated to you. You are currently scheduled on Aug. 31st. You are more than welcome to drop the vehicle off before this date, however, we can not guarantee when the vehicle will be diagnosed with the current workload of trans concerns that we already have in our service department currently. We truly hope you can accept our sincere apology and please know that it is never our intention to have any of our customers feel less than satisfied when leaving our dealership. Your patronage is important to us and we look forward to working towards a resolution. If there is anything more we can do to help, please let us know.

August 21, 2020

They got the car in immediately! They were friendly and showed they cared about the car. I waited in the waiting room-clean and organized. More

by BJSHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

August 20, 2020

Tim did a great job taking care of my problem with my truck I will recommend my family and friends who are looking for a new vehicle thanks again More

by budchatfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Wandtke
Aug 24, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

August 20, 2020

Excellent service as always. Tim Wandtke got me in for an emergency appointment with no hassle. Always glad to do business with Yark! Thank you! More

by LRICE33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Wandtke
Aug 24, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

August 20, 2020

everything went as wellas expected. I personally dislike surveys and texts if I have a problem I will say so then and there do not send me this stuff it is a waste of my time More

by knapj62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Shurts
Aug 24, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

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