Yark Chrysler Jeep Dodge Ram FIAT - Service Center

The service I received was not acceptable. The vehicle needed front-end repair and touch-up to several chips and scratches (some of which were the result of careless treatment at Yark on a previous visit) needed front-end repair and touch-up to several chips and scratches (some of which were the result of careless treatment at Yark on a previous visit). All of the spots were carefully documented by a Yark employee with me as we walked around the vehicle. Yark kept the vehicle for over a week and when it was returned the major repair had been done beautifully but none of the other issues (chips and scratches) had been taken care of in the same way. The deep wheel well scratches that Yark did. on a previous visit were untouched, the chips to the hood (stones) looked like a kindergartner did it! Moreover (!) there were new surface scratches! Unbelievable! Jim knew we were moving and this was the last opportunity to take care of it. When Willie dropped the car off he saw the condition of the blemishes that he had meticulously documented. My husband and I were more than disappointed at how this beautiful X5 was treated. WHY didn’t the body shop handle the blemishes??? They clearly know how. Who did the sloppy work and altogether missed several noted blemishes?? Unbelievable! Now we live in SC and will need to find someone to undo the blobby smudged touch ups done to the hood and back hatch and redo them as well as the two deep cuts on each rear wheel well from some machinery at Yark. Previously I had to send /take the vehicle repeatedly to fix a voice command computer issue because they simply were not listening to what I repeatedly explained to them. FINALLY, they believed that there was a problem (not that I had the window down or something ridiculous) and fixed the problem. It should never have taken multiple visits that resulted in scratches and hundreds of added miles on the car. Substandard service even if it was a Kia dealership - sickening when talking about an $80k vehicle! More

Easy drop off and pick upGreat to have text message from Easy drop off and pick up Great to have text message from the service department as to when the car will be done Good job Easy drop off and pick up Great to have text message from the service department as to when the car will be done Good job More

the 2021 Rubicon is a great vehicle. the entire Yark team were awesome in all aspects while my vehicle was being built. They were in prompt communications, incredibly friendly, solid knowledge of t team were awesome in all aspects while my vehicle was being built. They were in prompt communications, incredibly friendly, solid knowledge of the vehicle was helpful when deciding what to order I would only get a vehicle from Yark More

They looked at my tires but never took them off. I have a air leak somewhere. Then over inflated the tires. And didn't out my air caps back on. They are missing somewhere. Not to happy with this trip. air leak somewhere. Then over inflated the tires. And didn't out my air caps back on. They are missing somewhere. Not to happy with this trip. More

We were not happy some repairs weren’t done. Tim is rescheduling and not charging another deductible. We understand mistakes happen and we’re glad yark took responsibility and will make it right. rescheduling and not charging another deductible. We understand mistakes happen and we’re glad yark took responsibility and will make it right. More

great service and very happy with my car's repairs and body work after my accident. I was relieved and happy that it was as good as new! body work after my accident. I was relieved and happy that it was as good as new! More

My new jeep Grand Cherokee was delivered with a trannny leak but Yark to care of it thru Mr. Wandtke. no concerns just lost fun time. leak but Yark to care of it thru Mr. Wandtke. no concerns just lost fun time. More

I was in for warranty work--oil leakrepair was done but I was in for warranty work--oil leak repair was done but brought back in for oil dripping from same spot I was charged 200.00 for them to clean unde I was in for warranty work--oil leak repair was done but brought back in for oil dripping from same spot I was charged 200.00 for them to clean under-side of car the next day I feel they should have cleaned it after fixing it the first time the matter was taken care of after talking to the manager Happy now More

I had an excellent experience here in the service department and Martin Campos was very knowledgeable and helpful in assisting me with everything I needed! Thank You department and Martin Campos was very knowledgeable and helpful in assisting me with everything I needed! Thank You More

Was told to bring my car in at 8am on a Friday before a holiday weekend. They didn’t even begin my car until Tuesday. No phone call to let me know or to offer a courtesy car. I had to call them on Tuesday holiday weekend. They didn’t even begin my car until Tuesday. No phone call to let me know or to offer a courtesy car. I had to call them on Tuesday to find out what was going on. There was no reason to have made an appointment if they were going to be unable to work on it. More