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Yark Chrysler Jeep Dodge Ram FIAT - Service Center

Toledo, OH

4.6
625 Reviews

625 Reviews of Yark Chrysler Jeep Dodge Ram FIAT - Service Center

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September 23, 2020

The service time for an oil change and tire rotation seemed to take longer than I would have expected considering I had my appointment scheduled. Service associate was very through reviewing all the More

by PSHANKOH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Bowling
Sep 28, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

September 23, 2020

Took care of an unexpected screw in our tire in a very prompt manner so that we would not be stranded along the road. Great repair. More

by lindylou0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary
Sep 28, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future! If there is anything more we can do to raise your rating, please let us know!

September 23, 2020

Great customer service from staff. Stay was very friendly. Staff had great communication during service and provided updates of service along the way. Worked to ensure I understood scope of work and More

by M.ROSPERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Atkin
Sep 28, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

September 22, 2020

The service was good but every one in the waiting room was saying how long they had to wait for the work to be done. Thanks More

by jeepdragonlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Gough
Sep 23, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your feedback with us! We appreciate your business and hope to serve you again in the future!

September 22, 2020

Actually if I could give 0 stars I would!! I had a coupon which was declined because of the location. Although they offered another option, it still was more than the offer on the coupon. I really s More

by SCLEASE
Recommend Dealer
No
Employees Worked With
Brandon Bowling
Sep 22, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We apologize for your experience and appreciate you bringing this matter to our attention. Customer satisfaction is our #1 priority and have forwarded your review to proper management for further information. You came in with a coupon from Chevy for a full synthetic oil change. It was explained that this coupon would only be good at Chevy, however, we offered to use our $45.95 coupon for a full synthetic. We then explained your vehicle didn't require full synthetic oil and that a standard oil change for your vehicle runs under $40.00, you agreed to the semi-synthetic oil change. You also had an impact gouge in one of your tires and took the vehicle back back to Tireman where you purchased the tires. You purchased a cabin air filter and received 10% off your bill. We hope you can accept our sincere apology and please know that it is never our intention to make any of our customers feel less than satisfied when leaving our dealership.

September 22, 2020

I leased a new 2020 Ram. Dave lauder did a great job. I also came back the next day to get running boards and a bed liner installed. In and out in an hour. Service was excellent. More

by CSKNIGHT1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Lauder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

September 22, 2020

Clearly explained What was wrong with my vehicle. Courteous And prompt service.. I was visiting from out of town very impressed .I will visit again More

by danfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

September 22, 2020

Employee was very nice but disappointed they didn't already have the part when they were aware of the issue. Now I must make second appointment when the part comes in. Frustrating. More

by TERRIW423
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chase Atkin
Sep 23, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We apologize for your frustration and look forward to serving you in the future!

September 21, 2020

Horrible...waited for oil change and rotate tires and told under 1 hour.....2 hr later brought jeep around to see stuff hanging that they forgot to hook back up More

by Paigemcmenemy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Cerveny
1.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Haley, Tyrone McCluney, Chase Atkin, Tim Wandtke, Brandon Bowling, Frank Gough, Joe Axe
Sep 22, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We apologize for your experience and appreciate you bringing this matter to our attention. Your feedback is important to us because it allows us to focus on areas in which we need to improve. Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. You can be assured that we have shared your feedback with the appropriate department, team members and proper management. Your patronage is important to us and we hope you will give us another opportunity to serve you again in the future. If there is anything more we can do to help, please let us know.

September 21, 2020

Good. Timely and professional. This is all I have to say. Do not like you needs. I am done. Done done done done done don More

by jparkerkk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Bowling
Sep 23, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

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