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Yark Chrysler Jeep Dodge Ram FIAT - Service Center

Toledo, OH

4.6
628 Reviews
Call Service Center (419) 842-7730

628 Reviews of Yark Chrysler Jeep Dodge Ram FIAT - Service Center

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September 28, 2020

PAID $700 TO HAVE MY CAR FIXED TO BRING IT RIGHT BACK FOR THE SAME EXACT PROBLEM I AM NOT HAPPY ABOUT THAT AT ALL More

by REIDMEONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Wandtke
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Sep 29, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and bringing this matter to our attention. Customer satisfaction is our top priority and have forwarded your concerns to proper management for further information. Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. Your feedback is important to us because it allows us to focus on areas in which we need to improve and have shared your concerns with the appropriate department, team members and management to ensure this does not happen again. We hope you can accept our sincere apology and please know that it is never our intention to make any of our customers feel less than satisfied when leaving our dealership.

Sep 29, 2020 -

REIDMEONE responded

Tim called me with the diagnostic and the price and I asked would that fix my car he said yes that was why I said go ahead and fix it. Now that I paid you guys $700 and THAT DIDN'T FIX THE PROBLEM it's very kind of him to back pedal and say there's intermittent problems. As I said maybe he should have made that clear in the beginning instead of giving me a definite yes. I understand that my car has 200,000+ miles on it but he shouldn't have answered me so sure if he wasn't. It's like say what ever you need to get my money now I'm on my own.... THANKS A LOT.

September 28, 2020

My service was fast and my customer service professional was very helpful and relayed information to me in a fast and professional manner that was helpful. More

by WILLIAMS110285
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Atkin
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Sep 29, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

September 28, 2020

Great service - friendly and knowledgeable service staff both Zack Stokes and Sue Emery. I don't have twenty five words just that. ok ok ok More

by kathy.batdorf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Stokes, Sue Emery
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Sep 29, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

September 26, 2020

Excellent customer service, not a long wait time, very clean and professional, and my service guy Brandon was awesome! I'm glad that I bought my vehicle from yark! More

by CELESTE_DOUGLAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Bowling
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Sep 28, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

September 26, 2020

I have bought my last three new car from Yark, but because of the service I received I will never purchase from them again. My sales Person who said he would handle any service issues I had did not ev More

by MARKMICHALSKI
Customer Service
Recommend Dealer
No
Employees Worked With
Scott Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and bringing this matter to our attention. Customer satisfaction is our top priority and have forwarded your concerns to proper management for further information. First and foremost, we want to apologize for your recent experience with any service issues. We want to make sure you are 100% satisfied, not only when you purchase your vehicles, but throughout your entire ownership. With that being said, we would be happy to assist with any further issues you may have with your current vehicle. Do you know the name of the person you were attempting to contact, so that we can review this with them? It does look like you dealt with Clayton on your previous vehicle, however, he is no longer with the dealership. At your earliest convenience, please contact our General Sales Manager, Ryan, at 419-842-7624. We look forward to hearing from you and working towards a resolution.

September 26, 2020

Great staff. Very professional and extremely polite. Before leaving, your staff went over every procedure performed on my Jeep. Everything explained to my satisfaction. Thank you. More

by johnwill2222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Bowling, Joe Axe
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Sep 28, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

September 26, 2020

New vehicle sales/parts and attention to detail is very impersonal and too automated. I had a frustrating experience buying a new vehicle, They failed to order add on parts I paid for as part of the vehi More

by GMOHR
Recommend Dealer
No
Employees Worked With
Traci McMillen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Joseph
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Wandtke
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Sep 28, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and bringing this matter to our attention. Customer satisfaction is our top priority and have forwarded your concerns to proper management for further information. Please know that we do try to serve our customers the best we can and sincerely apologize for your experience. We truly understand your frustration and regret any inconvenience it has caused you. You can be assured that we have shared your concerns with the appropriate department, team members and proper management. Your patronage is important to us and we look forward to seeing you at your next appointment and earning your trust back in our company.

September 25, 2020

The BEST EVER! THE BEST EVER!! THE BEST EVER! THE BEST EVER! THE BEST EVER, THE BEST EVER!!! THE BEST YET! MY WIPER BLADE MECHANISM WERE CHECKED ON A RECAL! 25 words- Get Real! More

by MVILLAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cerveny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dont know who I met with...anymore. however very kind and professional!
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Sep 28, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

September 24, 2020

The fellow who helped me was very energetic and helpful. It was a great experience. They got me in and out very fast. 5 stars. More

by ORGONE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cerveny
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

September 24, 2020

I have bought my last 4 vehicles from yark. I enjoy the people, everyone is always so friendly and helpful. I look forward to working with them again More

by HEATHERWRAGG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Zeitler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your continued business and look forward to serving you again in the future!

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