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Yark Chrysler Jeep Dodge Ram FIAT - Service Center

Toledo, OH

4.6
625 Reviews
Call Service Center (419) 842-7730

625 Reviews of Yark Chrysler Jeep Dodge Ram FIAT - Service Center

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October 14, 2020

body shop, will not use again, bad experience. told they would call & never did. bad communication from body shop. told them this &* seem to never improve. If needed again, I will take my business elsewh More

by holly.helminski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
no idea of names
Report | Print
Oct 15, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and bringing this matter to our attention. We appreciate knowing your experience and value your feedback because it allows us an opportunity to investigate these issues and correct them within our company. You can be assured we have shared your feedback with the appropriate department, team members and proper management and apologize for any miscommunication that happened at our dealership while at our Collision Center. Your patronage is important to us and we hope you will give us another opportunity to serve you again in the future and gain your trust back in our company.

October 14, 2020

Good experience with Tim. Pricey repairs. Appointment scheduler needs to explain it's an appointment to drop off your car, not necessarily to start repair. More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Someone dealing with courtesy cars, Wayne Haley, Tim Wandtke
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Oct 15, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 14, 2020

Jay was very helpful and checked us in very quickly and efficiently. Servicing our Jeep was fast and efficient. Thanks again for the great service Jay. More

by PJHOMER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Schulze
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Oct 15, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 13, 2020

I had a problem with my Jeep, and they fit me in right away. Very pleasant and informative customer service. We could not discover a problem any more, so they did not even charge me for the diagnostic tes More

by Eric Culler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Haley, Chase Atkin
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Oct 15, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 13, 2020

My experience with Tim Wandtke was so bad that I refuse to even give him a one star rating. Sue Emery on the other hand gets a five star rating. More

by silleaj15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sue Emery
Report | Print
Oct 14, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We apologize your experience has led to you leaving us a negative review. We appreciate you bringing this matter to our attention and value your feedback because it allows us an opportunity to investigate these issues and correct them within our company. You can be assured we have shared your feedback with the appropriate department, team members and proper management. Your patronage is important to us and we hope you will give us another opportunity to serve you again in the future. If there is anything more we can do to help, please let us know.

October 12, 2020

Once again my Yark service experience was a disappointment. Rather than just be honest and tell me the repair is going to take 2 weeks, I’m told it will be ready in a day or two. NOT! I took More

by julie_klement
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne Haley, Chase Atkin
Report | Print
Oct 12, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Customer satisfaction is our #1 priority and have forwarded your review to proper management for further information. Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. We found additional repairs after the initial diagnosis and had to special order discounted steering column which delayed your repair. Your patronage is important to us and we hope that you will allow us another opportunity to serve you again in the future.

October 12, 2020

They are very friendly and helpful. They were on time and did a wonderful job. I’ll be back to get a full service soon. More

by LGIBSON4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Emery
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Oct 15, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 12, 2020

Service was done sooner than expected. I was cared for very well. Good job. Zack was excellent. He took his time with me. My expectations were exceeded. More

by BRKANTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack
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Oct 15, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 09, 2020

The service manager went out of his way to help me and made my problem feel important. This was very much appreciated. Thank you, Chase! More

by NICOLED2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Atkin
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Oct 15, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 09, 2020

I had to wait sometime upon arriving as no one seemed anxious to take my information. Once the problem with my ignition was diagnosed, it reinforced one of my greatest fears when I bought the car... Th More

by PURDUEMLJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Hehl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Atkin
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Oct 12, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and bringing this matter to our attention. Customer satisfaction is our #1 priority and have forwarded your review to proper management for further information. We value your feedback because it allows us an opportunity to investigate these issues and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. Your patronage is important to us and we hope you will give us another opportunity to serve you again in the future.

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