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Yark Chrysler Jeep Dodge Ram FIAT - Service Center

Toledo, OH

4.6
628 Reviews

628 Reviews of Yark Chrysler Jeep Dodge Ram FIAT - Service Center

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October 20, 2020

The service rep was very helpful and friendly and knowledgeable on what my problem was that i was having gave me a estimeate with out telling everyone in the waiting room I liked that More

by MRORK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Emery
Oct 21, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 20, 2020

Had an appt for 1230pm and didn't get out of there until 2pm. Was in for an oil change, was not expecting it to take up my afternoon. Way too long for that type of service in my opinion. More

by oliver.hayley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Axe
Oct 21, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We apologize for your experience and regret any frustration or inconvenience it has caused you. Customer satisfaction is our top priority and have shared your review with proper management for further information. Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. Your feedback is important to us because it allows us to focus on areas in which we need to improve and have shared your concerns with the appropriate department, team members and management to ensure this does not happen again. We hope you can accept our sincere apology and please know that it is never our intention to make any of our customers feel less than satisfied when leaving our dealership.

October 19, 2020

I was at the collision center and I thought they did a fantastic job! Everyone was courteous and professional. They did my job in the time frame as promised. I am very pleased with the service. Thank yo More

by Tammy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erica, Patrick and Chad
Oct 20, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 19, 2020

During this time of covid I didn't know I was supposed to make an appointment so I went on my Chrysler app got it scheduled and I was in that same day More

by harveyd63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Axe
Oct 20, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 19, 2020

Very dissatisfied with customer service provided and lack of management concern. Should not have to drive over there to ask question and schedule service because no one answers phone and then be told they ca More

by Suzzyq111273
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chase Atkin
Oct 20, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We apologize for your experience and that it has led to your review. Customer satisfaction is our top priority and regret this was not shown to you. We have forwarded your comments to proper management for further information. We are unable to find anything under this username. When you have a moment we would appreciate any additional information you can provide to investigate this further- Name vehicle is under? How can we reach you? The number you have left messages? Please forward this information to customersupport@yarkauto.com. We look forward to hearing from you.

October 17, 2020

It was very good got in right a way that where very nice ever step of the service thank you thank you agent dar stark More

by DARLENEFSTARK1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Atkin
Oct 19, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 15, 2020

Very quick and friendly. work completed quickly. Misplaced the receipt. Not sure who the person that took care of the car. No complaints. Very efficient More

by laconnolly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Axe
Oct 15, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 15, 2020

The communication is horrible can't get anybody to call back when they're supposed to. I have left voicemails and never got a call back More

by CHADLTR450
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Zac
Oct 15, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We apologize for your experience and appreciate you bringing this matter to our attention. Customer satisfaction is our #1 priority and have forwarded your review to proper management for further information.

Oct 15, 2020 -

CHADLTR450 responded

Maybe a response from someone other than the person or persons that failed and ask how they failed and not a call from the person 2 days later asking if you inquired about something. At this point I'm irritated enough to go elsewhere for warranty work.

Oct 21, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We sincerely apologize for this frustrating experience. At your earliest convenience, please contact our customer support team at customersupport@yarkauto.com, so we may rectify this situation. Thank you for your time and we look forward to hearing from you.

October 15, 2020

Mr. Stokes was thorough and very helpful with finding answers regarding my vehicle. I would consider him an asset to your team. I would recommend his help to my family and friends. More

by ZACK21007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Stokes
Oct 15, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and recommendation! We appreciate your business and look forward to serving you again in the future!

October 15, 2020

Very happy with communication and cleanliness of vehicle when delivered after service and repair. Advisor was prompt and service dept was very clean and organized. More

by GRIZZLYSEVENDOUBLEZERO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sue Emery
Oct 19, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

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