Yark Chrysler Jeep Dodge Ram FIAT - Service Center

Very poor experience simply due to lack of communication by the service advisor. He called to originally let me know hands were on my car, it was being looked at. He would update by end of day. End of d by the service advisor. He called to originally let me know hands were on my car, it was being looked at. He would update by end of day. End of day approached with no update so I called and LM. I then called in the AM to followup and was told he would call me right back. By the END of the day I called and he updated me that I needed a new rim/tire. He said the rim would be in soon - he will call with an update. After no returned update I call to see if it's going to be in before holidays so I can make arrangements. I'm told My advisor will call me back. No calls back. At end of day I call and get through to another technician who says he will call in the AM. Any guesses? No call! I call him around noon and he said my rim just arrived and he was hoping it would be done by day end but couldn't guarantee it. Tomorrow at latest. I asked if he would update me by end of day so I can make plans. No call. By this point I am annoyed. I'm told I'd get a call first thing. 1PM next day.... NO CALL. I called in quite annoyed and have to say Leslie I believe is her name, was awesome! She got me my update and told me when it would be ready. THANKS! I showed up to pick it up and only one service advisor was there. Very quiet. She was paging and calling my advisor. I waited near 15 mins.... turns out he was right outside the door just talking the entire time. No respect for others time. My vehicle will not be serviced at Yark anymore. Ask Leslie or whoever the bdc/service helper is that takes calls.... it was RIDICULOUS. No apology upon picking it up or standing there 15 mins while he xxxxxxxxxxx either. Best part... after getting new tires check out how accurately they balanced them! 37 - 39 - 37 - 32 More

Great service department with exemplary customer service by Wayne who kept me informed as to the status of my vehicle at all times. Very satisfied! by Wayne who kept me informed as to the status of my vehicle at all times. Very satisfied! More

Good work , good timeliness , professional and helpful . Even when I didn’t have service contract the staff are eager to assist with cost effective options Even when I didn’t have service contract the staff are eager to assist with cost effective options More

Sue was great and she kept me informed on the status of a part she ordered for me. She got me right in and she got me right out. part she ordered for me. She got me right in and she got me right out. More

Have dealt with this dealership for many years. To this day I will still buy there and recommend to my family and friends. Thanks Yark day I will still buy there and recommend to my family and friends. Thanks Yark More

Wanye ALWAYS take care of me and gets me the best service available. I will NEVER take my 2020 scat anywhere else but to him. available. I will NEVER take my 2020 scat anywhere else but to him. More

Got an oil change andthey didn’t even check my other fluids. Garbage service. I can get and oil change for $20 and they fill everything. $80 oil change and they fill nothing. surprised they put oil in i fluids. Garbage service. I can get and oil change for $20 and they fill everything. $80 oil change and they fill nothing. surprised they put oil in it. I used there collision center last year which apparently, according to my service tech isn’t associated with yark... that’s dumb. Anyways, I’ll probably never buy another car from yark or use there service center or their collision center after I get rid of this one. What a waste. Collision center was garbage too my car should of been totaled out. Didn’t replace my danmaged rims bent sway bar or my busted wheel bearing. Body lines are off, gaps don’t match. Filled my back door with 100lbs of bondo now it’s a pain in the xxx to open or shut. xxxx paint job trim pieces not reattached properly. All around disappointing More

This is the third vehicle I have leased through Yark with Miguel‘s help. I am honestly returning to Yark because of Miguel Perez. He is the first to go the extra mile in finding me the vehicle that will be t Miguel‘s help. I am honestly returning to Yark because of Miguel Perez. He is the first to go the extra mile in finding me the vehicle that will be the right fit for me. More

The detail looks great and Stephanie is extremely professional and polite. I also was greeted by a young man I don’t remember his name and he’s a great young man also professional and polite. I also was greeted by a young man I don’t remember his name and he’s a great young man also More

Long established dealer. Worked hard to correct problem. Spacious waiting area. Minimum wait time. Convenient service hours. Would recommend for service to anyone looking for quality work. Spacious waiting area. Minimum wait time. Convenient service hours. Would recommend for service to anyone looking for quality work. More