Yark Chrysler Jeep Dodge Ram FIAT - Service Center

Your technicians either need to follow the checklist or get some additional coaching. There is absolutely no reason why a customer should get a vehicle back that isn’t working properly. Verify the work and get some additional coaching. There is absolutely no reason why a customer should get a vehicle back that isn’t working properly. Verify the work and make sure it’s completed, thankfully it was “merely” a wire or 2 needed plugging back in and not something more egregious leaving myself or family at risk. Sue was extremely kind and helpful but there’s no chance I return to provide you with any additional business. Do it right the first time. More

From sales to service they do a great job. The helpful and professional folks that work here makes every visit enjoyable. This was my 1st vehicle purchased from here but it won't be the last. They've made and professional folks that work here makes every visit enjoyable. This was my 1st vehicle purchased from here but it won't be the last. They've made a customer for life. Thanks again More

This is a follow up visit from an earlier oil change and tire rotation. The start stop system needed to be troubleshot. Error codes were reviewed and repair made... tire rotation. The start stop system needed to be troubleshot. Error codes were reviewed and repair made... More

Experience was not well due to lack of communication between your departments even tho I came the day prior to drop off my vehicle and between your departments even tho I came the day prior to drop off my vehicle and More

I've purchased 2-3 trucks from Yark(Rams)! Also used service dept. & collision center several times. Yark has done very good work on all my vehicles. This is what keeps me coming back! Great service & a service dept. & collision center several times. Yark has done very good work on all my vehicles. This is what keeps me coming back! Great service & and great rapport w/service personell! More

The best Jeep service department in town. We always know we will be taken care of with Wayne Haley as our service advisor! We can count on him to make the service experience smooth. we will be taken care of with Wayne Haley as our service advisor! We can count on him to make the service experience smooth. More

The Yark crew was professional as always. I will never go anywhere else. They truest treat you like family. I will be in soon when my wife’s lease is up. Thanks again! anywhere else. They truest treat you like family. I will be in soon when my wife’s lease is up. Thanks again! More

Very poor experience simply due to lack of communication by the service advisor. He called to originally let me know hands were on my car, it was being looked at. He would update by end of day. End of d by the service advisor. He called to originally let me know hands were on my car, it was being looked at. He would update by end of day. End of day approached with no update so I called and LM. I then called in the AM to followup and was told he would call me right back. By the END of the day I called and he updated me that I needed a new rim/tire. He said the rim would be in soon - he will call with an update. After no returned update I call to see if it's going to be in before holidays so I can make arrangements. I'm told My advisor will call me back. No calls back. At end of day I call and get through to another technician who says he will call in the AM. Any guesses? No call! I call him around noon and he said my rim just arrived and he was hoping it would be done by day end but couldn't guarantee it. Tomorrow at latest. I asked if he would update me by end of day so I can make plans. No call. By this point I am annoyed. I'm told I'd get a call first thing. 1PM next day.... NO CALL. I called in quite annoyed and have to say Leslie I believe is her name, was awesome! She got me my update and told me when it would be ready. THANKS! I showed up to pick it up and only one service advisor was there. Very quiet. She was paging and calling my advisor. I waited near 15 mins.... turns out he was right outside the door just talking the entire time. No respect for others time. My vehicle will not be serviced at Yark anymore. Ask Leslie or whoever the bdc/service helper is that takes calls.... it was RIDICULOUS. No apology upon picking it up or standing there 15 mins while he xxxxxxxxxxx either. Best part... after getting new tires check out how accurately they balanced them! 37 - 39 - 37 - 32 More

Great service department with exemplary customer service by Wayne who kept me informed as to the status of my vehicle at all times. Very satisfied! by Wayne who kept me informed as to the status of my vehicle at all times. Very satisfied! More

Good work , good timeliness , professional and helpful . Even when I didn’t have service contract the staff are eager to assist with cost effective options Even when I didn’t have service contract the staff are eager to assist with cost effective options More