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Yark Chrysler Jeep Dodge Ram FIAT - Service Center

Toledo, OH

4.6
625 Reviews

625 Reviews of Yark Chrysler Jeep Dodge Ram FIAT - Service Center

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January 14, 2021

My car needed to be serviced for a factory recall. As always, the appointment went as planned and my car was ready when promised. The staff is always friendly and kind. More

by JOOZIEGEDERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zak Stokes
Jan 15, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 13, 2021

This was a negative experience. I came Friday and they could not find the tool to remove my tire. Monday when I arrived I had to wait with little regard to the fact I had made multiple trips. The service More

by DSARASOTA1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Jarvis
Jan 13, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We apologize for your experience and appreciate you bringing this matter to our attention. Customer satisfaction is our #1 priority and have forwarded your review to proper management for further information. When you stopped in for your appointment at approximately 5:30pm Friday, our parts department unfortunately already closed for the evening. The special tool that was needed was locked up in parts where we could not retrieve it at that time. We asked that you come back the following Monday and had your vehicle ready in approximately 20 minutes and charged nothing for labor. We truly apologize for any inconvenience this caused you and hope that you will allow us another opportunity to serve you again and gain your trust back in our company.

Jan 14, 2021 -

DSARASOTA1979 responded

The only reason my car was ready so fast was because I got upset. The team had no intention of completing the work on my car in a timely manner.

January 13, 2021

I made the mistake of scheduling for 5pm. I think the staff were flustered. It was the end of the day and they were apologetic but were getting my filter mixed up with someone else to show me the wear on More

by Dcassavar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Jan 14, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 13, 2021

The service department at Yark did a great job as usual with my recent oil change and tire rotation. Very professional and job well done! More

by VERLDYE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Schulze
Jan 14, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 13, 2021

Got it fixed it was perfectly fine two weeks later now I’m broke down for the same thing now they are going to be able to fix it properly and not take only three days to fix it including parts being shipp More

by BREANNADINKLEY882
Recommend Dealer
No
Employees Worked With
Wayne Haley
Jan 14, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We apologize for your experience and appreciate you bringing this matter to our attention. Customer satisfaction is our #1 priority and have forwarded your review to proper management for further information. We understand that the vehicle has come back and has been diagnosed with a separate issue with similar symptoms to your previous repair. Please know it is never our intention to have any of our customers feel less than satisfied and look forward to continue working with you and gaining your trust back in our company. We hope that you are satisfied with the outcome and will be able to update your review accordingly.

January 12, 2021

Loved Stephanie! She was so helpful, even when I pulled in late carrying an infant. I was served quickly and on my way. Thank you! More

by MGROSS121190
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jarvis
Jan 12, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 12, 2021

Service Dept visit for a safety recall. Wayne was very helpful and informative and I was happy with this visit. The car was ready the same day and I was contacted in plenty of time to pick up my car. More

by jbklein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Haley
Jan 13, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 12, 2021

Very professional people got me in and out as quick as possible and did a great job with my oil change and tire rotation and also fixed as nail in my tire much appreciated More

by arthurcortez68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe Heil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Haley
Jan 13, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 12, 2021

Sue is the bomb And she does everything in her power to make sure the customer is getting the best service possible. She is all for the Customer Service. More

by BARB_B_MOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Emery
Jan 13, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 11, 2021

The service was great. I was in and out and the staff was very polite. Thanks for everything it’s always good service when I come More

by CRESHAWN.HATCHETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Atkin
Jan 11, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

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