Yankee Ford

I'll never choose Yankee Ford again Shortly after purchasing a used Audi A4 I found that the turbo system was malfunctioning, there were wires shorting out in the door, there was a cut w Shortly after purchasing a used Audi A4 I found that the turbo system was malfunctioning, there were wires shorting out in the door, there was a cut wire on the fog light, and the windshield wipers stopped in the middle of the windscreen. When I went in yesterday and today I found that the management staff was rude and condescending. This includes the service manager as well as the new and used car sales managers. I was made to stand around for 3 and a half hours simply waiting to talk with someone about the problems. Yankee Ford does not feel they owe it to me to make any of the problems right despite the fact that they were not disclosed to me at the time of the sale. The only thing they did was reset the check engine light, this took them an entire day and they didn't have the decency to call me and let me know they had "looked" at the car. They have done nothing but rip me off and waste my time. I highly recommend reading reviews on yelp and autotrader, they echo the same thing. These guys have terrible customer service, they don't care about you, just the quick buck that you might make them. I feel bad as this only hurts their sales team, people like Julie and Joe, the only two decent people I spoke to there. I'd stay away from Brunswick Ford as they're under the same sloppy ownership. If you find yourself in the market check out Casco Bay Ford in Yarmouth. I've always had a great experience with them. More

Would not recommend! There were so many issues I'm not sure where to begin. After deciding our family had "out grown" our current vehicle my husband and I started shoppin There were so many issues I'm not sure where to begin. After deciding our family had "out grown" our current vehicle my husband and I started shopping for bigger vehicles. We tried out several different makes/models and decided we liked the Toyota Sequoias the best. After shopping around for about 6 mos we found one online at Yankee Ford that looked like a good deal. We set up a time for the following day to look at the vehicle. Since we were 2 hours away my husband had to take the morning off from work. When we arrived Jamie (the salesman we had been dealing with over the phone) informed us that the vehicle was still in the service department and he had tried to text us...we did not receive a text. Since we had driven 2 hours we decided to wait. It was obvious right off that that the dealership lacked professionalism. The sales people dressed very sloppy, you can wear jeans and still look respectable. Instead of talking with customers that were in the show room they were playing games on their phones. One of the sales people brought their 3 year old to work and he was running around completely unsupervised to the point I felt I needed to watch him. Once we drove the vehicle we decided it was worth seeing what they could do. They gave us a very good trade in on our '05 Cadillac Srx however the monthly payment on the sequoia was more than we wanted to spend. Jamie then tried to talk me into leasing a Ford Explorer. I explained to him that I needed something bigger and of all the vehicles I tried out I liked the sequoia the best. He then tried to make me feel guilty for not buying an American made vehicle. After going back and forth he told us he could get our payment lower if we had a good credit score (which we do) however if we filled out the loan paperwork we would be locked into buying the vehicle. I'm 38 years old and it not the first time I've purchased a vehicle so I know that's not true. I passed it off as Jamie being young and inexperienced, I told him to go ahead and run our credit but that we would be checking with the our bank as well. Two days later we received a call from Yankee's lending department telling us the great interest rate they could get us, it was 1% higher than our bank was offering. They then called us back 5 min later with a lower rate (still not as low as our bank) and tried to bad mouth the bank we have used for years. We got everything set up with our bank and told Jamie we be down early on Saturday to fill out the paperwork and pick up the car but that we needed to be back for our daughter's basketball game that afternoon. After filling out all the paperwork we were told they were just finishing cleaning the veh and it would be about 10 minutes. An hour and a half later after my husband had to search someone down to find out what was going on we were finally able to leave. Two weeks later I rolled my passenger side window down and it fell inside the door. I took it to my local mechanic who was able to tape it up and tell me what was wrong. Since we had a 30 day warranty my husband called Yankee for to see if they would go good it. We were told that we should talk with Jamie our salesman again. He promised to look into it and call us back 2 days later and we still had not received a call my husband called again and Jamie still hadn't looked into it and his response was that he found it hard to believe we had the vehicle for two weeks and had not rolled the window down. Not that it matters but it's January in Maine I don't know many people that roll their passenger side windows down. At this point my husband lost his patience and called the owner of the dealership who sympathized with us and told him he would get back to us. That was on a Friday morning by Tuesday we still hadn't heard anything so again my husband made another call and was told Jamie was supposed to have called to tell us that we could bring it to one of their other dealerships that were closer to us (still over an hour away) and they would look at it. We then received a call from Tim in Yankee's service department telling us that it was ridiculous for us to have to drive so far for such a simple fix. He told us to have our local mechanic do the repair and they would pay him directly...thank you Tim!!!! Tim is the only reason I am giving this a 1 star rating. I can tell you we will NEVER buy a vehicle through them again no matter how good the deal! The owner should take a serious look at his employees they are rude and unprofessional. I will also be sure to check reviews on dealerships next time I buy a car. By the looks of it I am not the only one who has had a horrible experience with this dealership. More

Trying to buy an Explorer Went to Yankee Ford yesterday to buy a pre-owned Explorer. Found a vehicle I really liked and called the individual I was working with, Travis, and h Went to Yankee Ford yesterday to buy a pre-owned Explorer. Found a vehicle I really liked and called the individual I was working with, Travis, and he said he would call me back but never did. It makes me wonder how bad this organization wants to sell cars. The guy was nice enough but it does not seem like they are a very professional organization based on my experience and the feedback I have read here. I would suggest going to a different dealer to get a vehicle. More

Threatened by Sales Manager Today at about 11:00 I walked into Yankee ford to talk to the Sales manager about a car I purchased that after less then 3 months it needs a new engin Today at about 11:00 I walked into Yankee ford to talk to the Sales manager about a car I purchased that after less then 3 months it needs a new engine and transmission. I did purchase the car as is with no warranty like I have many other vehicles through out my life. However, I expect that if I purchase a vehicle from a dealership they are going to want to keep the customer happy and have them return next time they purchase a vehicle. My intent in visiting the sales manager Robert Esposito this morning was to see if they would even try to come up with some sort of agreement. Well I had previously spoken with the internet sales manager so they were ready for me when I got there. Mr. Esposito started off with its your problem not ours you purchased it as is with no warranty. I tried to get him to understand that because of the problems with the car I purchased I needed to buy another car now and would be willing to purchase to them if we could reach some sort of understanding. He didn't care it was my problem not theirs. The problems with this car put it squarely under Maine's lemon law. Mr Esposito tried to tell me it did not and that he would deny the claim from the state, like he has final say in it. When I told him that I would share this story with others and it would cost him customers he said he was tired of me threatening him and I had to leave his store. I said I was not threatening but would leave the store. At this point he stood up and took an aggressive and threatening stance against me. Then proceeded to follow me out of the store threatening me with "you better not tell any lies about my dealership." Two problems with that is I don't like and the second I don't need to like the truth is bad enough. I will get this taken care of through Maine's Lemon Law but I would also strongly discourage anyone from doing business with Yankee Ford or Brunswick ford (owned by the same people). Even Mr. Esposito has the buyer beware attitude in how he deals with things. I encourage you to look at other complaints about this dealership this is not a unique situation where the sales manager tries to use physical and verbal intimidation against un-happy customers. More

Thank You! I received great service from Travis and Bill. As an anxiety sufferer, I was very nervous about shopping for a car. I sent an email and the next day r I received great service from Travis and Bill. As an anxiety sufferer, I was very nervous about shopping for a car. I sent an email and the next day received a response from Dale and phone call from Travis. He and Bill really worked with my situation right down to the down payment. I got the SUV that I wanted and love my car. I was able to drive up 2 days later... paperwork was ready for me, figures and verbage were explained to me, and was allowed to drive away that very day with my new Escape. Thanks Yankee Ford! More

Came to get service after work. dropped off my car to get checked out. i need it a ride home and the man who was helping me out refuses to give me a loner or bring me home. walked around to speak to a manage checked out. i need it a ride home and the man who was helping me out refuses to give me a loner or bring me home. walked around to speak to a manager, no where to be found. YANKEE FORD DEALER ITS THE WORST DEALERSHIP TO BUY OR GET SERVICE. More

I was skeptical about going to this dealer after reading some reviews online. So I called first. I spoke with Tyler who was very polite and not pushy at all. He told me to come by. I was interested in a car some reviews online. So I called first. I spoke with Tyler who was very polite and not pushy at all. He told me to come by. I was interested in a car they had on the lot. It was a used kia soul. However my concern was that the car was only 3 months old and had 500 miles on it, yet labeled as used. After getting to the dealership I was introduced to Jim who was incredibly polite. He let me take the car out for a spin and was interested in how I liked it. Not being a kia dealership I expected them to have little knowledge about the car. Any questions he didn't know the answer to he found out. And was incredible persistent in getting all the details on the car to put my worries to rest. They never pressured me and the entire transaction went so smoothly thanks to Jim. They also let me keep the car in the interim while we were waiting on the bank! I will definitely be back without any hesitation. More

I live in out of state, and called them to discuss the I live in out of state, and called them to discuss the purchase of an older very low mileage Jeep they had on their website. I expected this to I live in out of state, and called them to discuss the purchase of an older very low mileage Jeep they had on their website. I expected this to be a simple transaction, my family and I owned several jeeps identical to it, and I had been searching for one for a while. I liked the body style of the model. The experience started out well Dale Schaper responded quickly to my email with photos and a video, as the jeep had just been taken in trade. He also quoted me a price. After getting the emails and seeing the condition I felt my search was over, but felt their price was a bit high. I emailed Dale back after looking up the Jeep on Edmonds, KBB, and NADA. They were at the very top of the blue book value which varied by $2,000 between the sites. I knew what I was willing to spend on the Jeep because of its age and offered it, which cut $800 off their asking price. I expected to get a reply somewhere in between. I was not trading in anything and had a cash deposit. Dale’s response after talking to his sales manager was that the price was firm, that Vauto; a software you have to purchase showed their price to be a sale price. At this time I asked Dale what type of deposit would be required to hold the vehicle until I could make the trip to come get it, which would be 4 or 5 days. He again had to check with his manger and asked for $1000 deposit. This seemed extremely high as I have never had to put down more than $150, and that was on a truck costing twice as much. I decided to sleep on it. The next day I discovered the Jeep was on their website for almost exactly what I offered originally, I email Dale questioning the price change over night, but agreeing to purchase it with a $500 refundable deposit, if the vehicle was not as promised. Dale emailed me back accepting the deposit but commenting that it was very “light” to accept so little to take a car off the market. He also implied his manger didn't have confidence in my ability to complete the sale, he had run no credit report at all at this time, and knew nothing about me. Then he went on to inform that the price on their website was wrong, and the price he quoted me was wrong too. The manager had set the price $88 higher, that was now the price. $88, that’s it, and they wouldn’t move, that’s after they screwed up multiple times on the price, they wanted the $88! This dealership is a disgrace, the salesmen are puppets, and from similar reviews I have read the manager needs to be fired. They like head games, or are completely disorganized. After few days of dealing with this, I walked away from the deal. I could just imagine what surprises awaited me if made the 5 hour drive, it wasn’t worth it anymore. In my next to final email to them I pointed out their ridiculous deposit was the same as I put down on the house I just bought (which cost nearly twenty times the Jeep), which I bought on my own, that should have told them exactly where my credit stood. I hope it cleared up their fears about my ability to complete the transaction. I have one more email for them; next week I’ll take delivery of a much newer SUV, what was more expensive, with 10,000 miles on it. I’ll send them a picture of it and thank them for their complete lack of professionalism. My advice to the rest of you is simple: RUN AWAY!! More

I went to Yankee Ford searching for a late-model, used Mazda. When I got there, I walked in and nobody came up to greet me. I sort of wandered around the cluttered showroom for several minutes. People wer Mazda. When I got there, I walked in and nobody came up to greet me. I sort of wandered around the cluttered showroom for several minutes. People were looking at me, but I couldn't tell if they worked there or not. As I headed outside to the lot, someone finally asked me if I needed help. Ed Brown was fairly nice at the beginning. I knew the vehicle I wanted to look at before I got there, so I told him, and he took me over to it and brought it out so I could test drive it. Okay, so far so good, I suppose. A little curt on the customer service so far, but whatever, let's take this for a spin. When I returned, he mentioned that there was a newer car of the same make and model for sale as well. When I asked him how much it was, he said "Millions. But we'll charge you less. Take it for a spin." That was anything but helpful. This made me a little more wary, but I took it for a spin anyway. When I got back, he asked me which one I liked better, and I said the first one, mostly because I actually knew what the price was (only because I had looked it up online beforehand). We sit down and he arranges for a guy to look at my current vehicle which I was going to trade in. He takes down my info, then immediately gets into "What can I do to get you to drive this car out today?". Now, I had absolutely no intention of buying anything that day, and I told him that at least 5 times, but the pressure kept coming. After finding out my trade-in value, he left for a bit to crunch the numbers, I guess. It was at this time that I noticed how unprofessional the entire place was. The salesmen who weren't with any customers were running around showing each other their phones, cracking jokes, and just being very loud and obnoxious. And I KNOW that they saw me sitting there because they looked right at me. They had a radio on, for background music I'm guessing, and while I was there, I heard a commercial for Casco Bay Ford. I thought it was odd that this Ford dealership would allow public radio stations in its lobby, when there are advertisements for OTHER Ford dealerships on. If you're going to have any music, make sure it's not broken up with commercials for your competitors. I ended up checking out Casco Bay Ford right after I left, oddly enough. When Ed came back with some bogus monthly payment numbers (he hadn't done a credit check yet) I said to him again, that I really wasn't ready to buy anything that day. The next thing out of his mouth was "So, what time Monday?". I was there on a Saturday, and for good reason. I work a full-time office job, so I had to go on a Saturday, and he just assumed that I would be able to drop everything and come in again. So I said to just call me mid-afternoon on Monday, and I'll let him know what I've decided. Then he stood up and said talk to you on Monday. Within about a minute of me saying that I wasn't ready to buy that day, I was getting the heave-ho, out the door. These guys apparently don't have time to waste on people who aren't there to buy a car that day. That's definitely the impression that I got. I mean, it's kind of good that he didn't drag things out and try to change my mind, but he's the salesman - he should be doing anything he can to sell me a car, right? I could tell that he didn't care at all about me, once he found out I wasn't going to be giving him any money that day. So the weekend goes by, and I'm at work on Monday, expecting him to call shortly after lunch. My phone rings at 10am, and I don't answer because I'm in a meeting, thinking if it's the sales guy he'll leave a message and I can get in touch with him later. He didn't leave a message. He called me again on Wednesday, again around 10am, and I told him that I was not interested in the car anymore. He says, "Okay, bye." then hangs up... Thus, the conclusion of my relationship with Ed Brown from Yankee Ford. And I'm never going back, and I suggest you don't go either. One final note. I was looking at a 2011 used car, and it was absolutely beat to xxxx. Scratches all over it, dog hair in the back, the rear bumper had huge gouges in it, and a warning light kept coming on during the test drive. And they wanted like $16k for this thing! What I'm saying is, if you're getting used, expect something beat up, and expect to pay too much for it. And if you're looking for a new Mazda, don't go here, because they "can't sell them new" according to Ed, which I found odd for a Ford dealership, because they are closely affiliated with Mazda. Moral of the story is: STAY AWAY!! More

I was not looking forward to car shopping as I don't care for all of the haggaling that goes on to get a fair price. I went to a couple of dealerships, and unfortunately for me, 'Yankme' Ford was the o care for all of the haggaling that goes on to get a fair price. I went to a couple of dealerships, and unfortunately for me, 'Yankme' Ford was the only one that had the exact vehicle I was looking for. Their price was fair, but their attiitudes stink! Marty Darling could not be more of an xxx to deal with. He is rude, arrogant and has no people skills - especially once you sign on the "dotted line" - then you don't even exist in his eyes. Just get out . . . .so he can walk around the showroom some more with his high and mighty attitude. I will NEVER purchase another vehicle from them, even if they have a fair price, being treated like a human being is worth something in my book! More