Xtreme CDJR

Very Dishonest Terrible customer relations Once this dealership has swindled you out of as much as they can manage they could care less if they never see you again. My daughter who bought her Once this dealership has swindled you out of as much as they can manage they could care less if they never see you again. My daughter who bought her Jeep here never even got the full tank of gas they promised. To make matters worse the finance man (Arthur) showed her an extended warranty with attractive terms which she purchased for an additional $2500 only to find later that they had charged her for the good warranty and given her a very inferior one in its place. In other words, a bait and switch scheme. When she found out she canceled the warranty and demanded a refund. Countless calls and emails elicited only excuses and obfuscation from Shawn Wilson, including numerous empty promises to "get back by the end of the day" etc. Since by this time, she had moved out of the area, I finally went there and told them I was not leaving until the matter was settled. Again they tried to confuse things by claiming the warranty wasn't canceled. (It was and we had proof.). Then they tried to charge for the time the warranty was in force. After that they tried to refund a lesser amount which I suspect was what they really paid for the el cheapo warranty that they had slipped in in place of the one purchased. Finally, I was able to get some help from a very nice young lady, Jenny, in the finance department who was truly kind, conscientious and helpful. Fortunately we had our paperwork to prove our claim was valid and after four hours and the numerous calls and emails before that I believe the matter is finally going to be settled. I discovered in the process however that they had also padded the sale price with some other useless "fluff" which I was also able to cancel. I left there realizing that had it not been for Jenny's help, the dealership would have just continued to do nothing hoping we would finally give up. I will never go back to this dealership and recommend that others avoid them as well. More

Excellent experience From the time i contacted the dealership to the time i drove away in my new dodge journey was a great experience. Everyone was extremely helpful and From the time i contacted the dealership to the time i drove away in my new dodge journey was a great experience. Everyone was extremely helpful and very curtious. My salesman Jimmy got me a new car at a used car price and the finance manager Keith made sure i got the best finance offer and APR. Thank u guys so much!! More

Super Bad Service!!! Do not use this place! I Repeat Do Not Use This Place !!! Brought my Jeep back 5 X's for the same problem. Still haven't fixed it. BEWARE!!!!!!! Do not use this place! I Repeat Do Not Use This Place !!! Brought my Jeep back 5 X's for the same problem. Still haven't fixed it. BEWARE!!!!!!! More

Worst experience Do not buy from Premier Dodge. We bought a brand new stick shift challenger from the showroom floor. And the stick shift broke back in OCTOBER, Yes O Do not buy from Premier Dodge. We bought a brand new stick shift challenger from the showroom floor. And the stick shift broke back in OCTOBER, Yes October and still has not been replace. WTH!! They said they would replace it but since it's a "limited edition" vehicle it needs to be custom built. Fine but it's now 4 months later.. and Nothing! The parts department said they can't get any kind of tracking on it. Ok what kind of business especially a dealership and can not get a tracking report on a part you order... Please do not waste your time and money at this dealership you will regret it.. More

No Mess, No Fuss, Just Pure Impact ! I'm the type of person that dreads going to a dealership. I visited a few within the last year looking for the right Jeep Wrangler Unlimited that I ! I'm the type of person that dreads going to a dealership. I visited a few within the last year looking for the right Jeep Wrangler Unlimited that I had been wanting for over 30 years. I didn't feel like driving out to New Orleans East but I am glad I did. Cassey greeted me upon arrival and didn't bug me like the normal salesperson typically does. Cassey was professional and let me be, offering assistance only when I wanted it. Cassey came from another dealership and Premier is lucky to have him. Cassey worked with me for quite some time. Eventually I met and talked with John, the manager, who also provided a professional experience. I had a trade in and felt I was given the max amount that a dealership could offer. Yeah, of course you could make more if you sold your car yourself, but why do that when they can give you a good offer and you are done. Walked away with my Willys Jeep Wrangler at a great price. Do yourself a favor and go see these two. More

Super Satisfied Customers! We are Lucille & Waldo Fortin. We purchased a new Dodge Journey from Premier Crysler Dodge Jeep! We received excellent service! The manager, John Oliv We are Lucille & Waldo Fortin. We purchased a new Dodge Journey from Premier Crysler Dodge Jeep! We received excellent service! The manager, John Oliver, our salesman Kernell Harrell & financial mgr., Malcolm Franklin went above & beyond to get us a great deal! We highly recommend this dealership to anyone looking for the best buying experience! And we are return customers for many years! Thanks Premier & God Bless! More

Sold Wrong Warranty Requested a Chrysler Extended warranty and was sold something else by the finance manager. Didn't realize it until Chrysler/Mopar sent me a letter ind Requested a Chrysler Extended warranty and was sold something else by the finance manager. Didn't realize it until Chrysler/Mopar sent me a letter indicating I had not bought their extended warranty. After calling them (Chrysler) and going over some things I realized I was sold a policy that was not the Chrysler policy. The policy I was sold was an exclusive repair policy for Premier and I would only be able to get my car service at Premier unless I was more than 20 miles away. OMG! AND they refused to give me a full refund on the policy. Not only that I called ahead of time and the Finance Manager said ok to come in ...get there and I'm told accounting left for the day at 4... I called ahead so everything could be taken care of and of course no mention of this! He wanted me to sign a paper that actually said I wouldn't get my money (prorated) back until the car was paid off. Seriously! I was sold the wrong policy on day one. Should get a full refund. Looks like my only choice is going to be small claims. No help from the manager/co-owner who said he would help then said he didn't do refunds on the warranties and kept going back and forth with this saying he could help and then saying he wasn't responsible for the warranty refunds. Geez these guys are not good to deal with, not to mention there are things on my 2017 Pacifica that are actually not functioning and it's brand spanking new! More

cannot get a bill of sale it should be minus two stars no bill of sale after 4 days but avery day i call today is the day they will be mailed by sales manager still no bill of it should be minus two stars no bill of sale after 4 days but avery day i call today is the day they will be mailed by sales manager still no bill of sale after 4 days More

Service Department I was advised that an appointment wasn't needed for service on my truck. I scheduled an appointment online anyway just in case. When I arrived to th I was advised that an appointment wasn't needed for service on my truck. I scheduled an appointment online anyway just in case. When I arrived to the dealership they stated that they could not take the vehicle and I needed an appointment. So I showed the guy my appointment that I made online and he stated that the online scheduling system isn't accurate. They are rude and very unprofessional. I spoke with the service manager, Luis, who appeared to have some sense but he didn't resolve the issue. He stated that I would need to leave the vehicle and they would get to it when they had time. I will never visit Premier again for service. More

Awful I purchased a new charger 1/15, girlfriend purchased new challenger 2/15. We have had nothing but bad experiences. When I purchased my car I was tol I purchased a new charger 1/15, girlfriend purchased new challenger 2/15. We have had nothing but bad experiences. When I purchased my car I was told I was paying for additional warranty that would allow me to get free oils changes. They lied and said I was not covered. Her car is covered but when she took it in her tire came back with a slit. I took my car in for recall, they damaged my car and kept it for 4 days. I requested no repairs done until I could access damage. I get there car is at collision center being worked. John Oliver is the worst manager. He has insulted me on several occasions. I hate to say it but it appears he treats white customers substantially better than blacks. He has insulted me to the point I had to leave to avoid going to.jail. he is an awful person and the service department is not far behind. More