Wynne Ford - Service Center

Bought five vehicles and getting service had gotten horrible Bought maintenance and service packages when brought vehicle in simple flat Lisa in service was rude and personal there just seem not to care or to tr Bought maintenance and service packages when brought vehicle in simple flat Lisa in service was rude and personal there just seem not to care or to try and take care of loyal customers. Totally turned off by service there and regret doing business there. More

Service In an out very quickly Oil change and tire rotation. One of the quickest visits I have experienced. Customer service was excellent. Had an appointment In an out very quickly Oil change and tire rotation. One of the quickest visits I have experienced. Customer service was excellent. Had an appointment for the next day and was able to move it up to fit my schedule. More

Excellent service as always Have been dealing with Wynne Ford for many years. Thanks to their good service my 2005 Ford 500 is still on the road with 230,000 plus miles on it. Have been dealing with Wynne Ford for many years. Thanks to their good service my 2005 Ford 500 is still on the road with 230,000 plus miles on it. More

Kind, Polite, Professional The folks at Wynne Ford have been wonderful during the process of trying to figure out what is going on with my Ford Edge. I am specking specifically The folks at Wynne Ford have been wonderful during the process of trying to figure out what is going on with my Ford Edge. I am specking specifically of Casey Hefner, Terry (shuttle driver), and Michele (loaner car rep). They always maintain a pleasant, professional, caring demeanor and really represent Ford and Wynne Ford extremely well. Amazing people! : ) More

good service second time around The service manager contacted me and I explained why I felt I did not receive the proper service, and why I felt the excuses were just that and I wou The service manager contacted me and I explained why I felt I did not receive the proper service, and why I felt the excuses were just that and I would want to be aware of the issue. They made another appt for me gave me loaner to use while they were looking into the problems I had mentioned and all is well. I would however say there still is a bit of confusion on the part of the service dept I had to talk to several people that day and still they seemed bit on confused side about where to drop off truck. So I would advise you to make sure upon taking the vehicle in you make sure they understand why the vehicle is there. The other advise is to try to document the problem with vehicle, the comment I had was they could not duplicate the problem I complained about. But I my comment to them was they just did not understand my level on concern. More

Top notch parts guy!!! I ordered a 5th wheel hitch adaptor from Scott in the parts department. Apparently, there was only one on the whole East coast. Scott went above and I ordered a 5th wheel hitch adaptor from Scott in the parts department. Apparently, there was only one on the whole East coast. Scott went above and beyond to make sure I had the part in time for my Labor Day camping trip. The part made it all the way from NJ to Richmond but wasn't going to be delivered to Wynne until the day I was supposed to leave. He sent his driver all the way to Richmond to get my part so I didn't have to delay my trip! That's the best customer service I've experienced in a long time...from any company! More

I came in to get service on my truck. Heather was quick to help and get me on my way. The other dealers i have been too always seemed so slow. to help and get me on my way. The other dealers i have been too always seemed so slow. More

I would not recommend using the service department here. Every time I bring my car in for service, I leave with another problem; my tire. I came in months ago to have a part replaced and my tire was put on Every time I bring my car in for service, I leave with another problem; my tire. I came in months ago to have a part replaced and my tire was put on backwards. What was suppose to be on the outside of the rim was on the inside. Either the mechanic is an idiot or has the "I don't care attitude". Good luck with trying to contact the service manage. I left several messages on his phone, had him paged several times for at least a week and a half with no return phone call. I will post again after I make attempt to reach the service department on the second issue I just experienced. More