Wyatt Johnson GMC - Service Center

LOVE THE SERVICE DEPT I absolutely love the service department here. Doug and Crystal are ROCK STARS! Anytime I have an issue, I go to them. They may not always have the I absolutely love the service department here. Doug and Crystal are ROCK STARS! Anytime I have an issue, I go to them. They may not always have the answer I want to hear but they truly have my best interest at heart! Doug is hands down the only reason I chose the Buick Enclave over the Chevy Traverse when I was shopping for a car after an accident last year. I couldn't bear the thought of getting my service anywhere else after having been at Wyatt Johnson so long. Stacy More

Damaged vehicle, rude treatment, & sarcasm- CUSTOMER BEWARE Dropped my truck off (Wyatt Johnson GMC Clarksville) JUST to have my bumper replaced. Ordered a BRAND NEW bumper shipped to their door & asked that th Dropped my truck off (Wyatt Johnson GMC Clarksville) JUST to have my bumper replaced. Ordered a BRAND NEW bumper shipped to their door & asked that they have it painted & replaced. Picked my truck up 5 days later, SCRATCHES ON EVERY SINGLE PANEL OF MY TRUCK!!!.. wheels, hood, roof, doors, bumpers (INCLUDING THE NEW BUMPER THEY JUST PAINTED), doors etc. Showed their service guy & took pictures before even leaving their lot.? ? Talked to the General manager via phone, visited my detailer to assess damage & estimate to fix all scratches, & then took my truck back to dealer to show them the damage. Met with Service manager David, GM James Conley, & Owner Sidney Johnson. Mind you, my truck has over $23,000 of aftermarket parts, was built for shows, & I take immaculate care of it myself. I personally hand wash my truck 1x week w/a brand new microfiber towel each time. My truck is ceramic coated which means you have to use a compatible soap to wash it. I still have the text where I told the service guy who scheduled my truck- DO NOT WASH IT. Supposedly the body shop they subcontracted the work to (Price's Collision) washed it.? While meeting with these 3 men all they did was try to bully me. FYI 3 grown men vs 1 young lady (me). They gave me the whole car salesman spiel of "oh, I've been doing this for 20 years & there's nothing here that won't buff out", despite that my detailer told me AND put in his quote, some of the scratches were so deep that they wouldn't buff out. They then argued that since my truck had been on the road for 1 year there was no way for them to know the scratches weren't there when I dropped it off. Funny because- EVEN THE NEW BUMPER was scratched right after just being painted so that right there shows that the scratches weren't there before! After saying that they tried to guilt trip me & make them look good by saying "well you have to understand we're frustrated too. We aren't the one who damaged your truck but yet we are going to write you a check to fix it & make it right". When asked what they were going to do if the scratches don't buff out the owner told me he didn't have time to stand there & talk "what ifs" & we could talk "what ifs" all day refusing to answer because he swore up & down the scratches would come out. When I asked yet again to get an answer the owner escalated the issue by getting sarcastic & raising his voice & said "what do you want me to do be an open checkbook to you!? what do you want me to do, stand here & write you a check for 5 grand!? What am I supposed to deal w/the damages of your truck for the rest of the time you own it!?" Shortly after he said he needed to personally speak with my detailer & that I would have to scheduled it. I then asked if they were going to provide me with a rental car since this would put my without a truck for the 5 days it would be down to be buffed, wet sanded, & re-ceramic coated on any panel that they had to buff through the ceramic coat. The owner told me he wouldn't provide me a rental because he didn't want me in one of their cars. Despite that I pointed out to him that my truck was damaged in THEIR care, had to be fixed due to what THEY did, he still refused to provide a loaner car. I literally had to ask if it would be better if I contact an attorney & the BBB to get him to FINALLY agree to give me a rental car while my truck was down.? ? Since my detailer was backed up the owner asked me to find a detailer that could do it ASAP. Found a detailer the next day- $400 cheaper & could get me in sooner. Called the dealership & went full circle all over again. Now all of the sudden they only wanted to fix it if I used their guy. I asked for info on who this guy was & they told me to just “trust them”. I asked if this guy does ceramic coating & they didn't even know! They were going to take my truck to "their guy" & they didn't even know if he did the same work! I told them I wanted to look this guy up since last time they sent my truck to "their people" we ended up in the situation we are now. After continuing to ask who "this guy" was, the owner (Sidney) got on the phone practically yelling, said "fine, we'll do it your way", refused to give me a rental, said he would just throw $100 in there to make me rent my own & then added "why don't I just throw 50 bucks in there for lunch so you can buy yourself lunch too!?"? ? Check was written, the whole amount had to go to the detailer, didn't even cover the amount of the rental, he didn't throw "50 bucks for lunch" so he was being sarcastic, & my WHOLE TRUCK had to be buffed, spots wet sanded, & fully re-ceramic coated. All scratches DID NOT buff out & my truck STILL isn't back to the condition it was when I dropped it off JUST TO HAVE MY BUMPER REPLACED. Dealer has done nothing to fix the issue of my truck STILL being scratched & has washed their hands of me. Apparently they think its ok to take advantage of young women. More

Airbag issues I am having issues with my airbag system, they ran a diagnostic on it. Found it has to be replaced. Not covered under the extended warranty we bought I am having issues with my airbag system, they ran a diagnostic on it. Found it has to be replaced. Not covered under the extended warranty we bought when the car was purchased. More

Accessory Purchase Service greeted us by name upon arrival. They treated us like family and took care of us quick and painless. Thanks for the great service. Thinking of Service greeted us by name upon arrival. They treated us like family and took care of us quick and painless. Thanks for the great service. Thinking of bringing my 2017 Ford Mustang GT to you guys for service because of the professional grade of service given to us. Thanks. More

Service I recently had some warranty work done to my truck. Doug Seay went above and beyond. He was professional and informative. He made sure to let me know I recently had some warranty work done to my truck. Doug Seay went above and beyond. He was professional and informative. He made sure to let me know everything up front and kept me informed on the status of my truck. I believe we need more people in all fields of employment like this man. More

Bait and switch in SERVICE Dept. Went to them for a 45000 service which I was told included several services. What a lie. When I arrived I was told that essentially all services “incl Went to them for a 45000 service which I was told included several services. What a lie. When I arrived I was told that essentially all services “included” in the 45k service were ala’cart...pay per service. Sorry, I went from a reasonably priced “package” to about $700 worth of add-ons and endless/needless upwelling. Oh, and that was after I sat in their line for 10 min with no contact or welcome, AND stood in the hot service bay as the “advisors” stood in their AC’d cubes for another’s 10 min before being asked into an advisors cube. Least hospitable, worst customer service experience I’ve ever had, never mind the falsehoods about their “packages.” Oh, and Valvoline Oil Change down the street got the $350 or so I planned to give Wyatt Johnson. More

Impressive Dealership Awesome dealership with superior service. Will buy my future vehicles here. Friendly and knowledgeable sales staff. We currently drive a GMC Acadia De Awesome dealership with superior service. Will buy my future vehicles here. Friendly and knowledgeable sales staff. We currently drive a GMC Acadia Denali, year 2013 More

Awesome the only place I go!!! They always take good care of my vehicle and me. Everyone is so pleasant and helpful. The waiting room is clean and always has water and snacks. They They always take good care of my vehicle and me. Everyone is so pleasant and helpful. The waiting room is clean and always has water and snacks. They will take you somewhere and pick you up if you want, which is a nice option that I have used before. But I enjoy waiting because it is pleasant and peaceful.. LeeAnn Moore More

warranty work Brought my car in for warranty work and had Great customer service Doug Tallent was very helpful and very nice. Will recommend this Dealership to o Brought my car in for warranty work and had Great customer service Doug Tallent was very helpful and very nice. Will recommend this Dealership to others More