Wyatt Johnson GMC - Service Center

Great place to have your vehicle serviced. I have always allowed this dealership to take care of all my vehicle needs I have always allowed this dealership to take care of all my vehicle needs More

Angel was very professional, helpful and cordius during my visit to the dealer, I will be returning for any other maintenance neede. my visit to the dealer, I will be returning for any other maintenance neede. More

Great service department Dawson Collins is a top notch customer service guy outstanding. He is always helpful as are the other guys in the team. customer service guy outstanding. He is always helpful as are the other guys in the team. More

Very sad to say that we purchased a brand new Yukon Denali XL from Wyatt Johnson (Of which we paid Cash) , at 2600 miles the engine went out and left us stranded on the side of the rainy interstate. We Denali XL from Wyatt Johnson (Of which we paid Cash) , at 2600 miles the engine went out and left us stranded on the side of the rainy interstate. We are a mobile surgery practice so we rely solely on our Yukon XL to haul all of our equipment to each hospital. Roadside Assist towed it to the nearest dealership in Dickson where that dealership informed us it could be months before they could replace the engine. Besides that they had another Yukon in for the same problem and they had been waiting 7 months for an engine for that vehicle and supposedly only make a couple of replacement engines a year?!?!. I reached out to Wyatt Johnson, told them the situation and that Roadside Assist has to tow to the closest dealership. I asked if they could help us to get a loaner Yukon XL since the dealership that has our vehicle doesn't have anything that large to accommodate us. Our sales guy stated that since the vehicle wasn't at their dealership for repair they really couldn't help us. (DON'T THEY ALL WORK FOR GM???) They suggested we PAY to have it towed to them where there could access the "Internal Engine Failure" Then they could probably have us a new engine in 3 days. They also said they couldn't provide us with a vehicle of equal size and value because they had nothing available. I asked about them paying for a rental. (Suppose to be part of the GM promise) They said it only pays $25.00 a day so we would be required to pay the difference. After much aggravation and phone calls back and forth, Wyatt Johnson agreed to pull a vehicle from their used car lot and bring to us. They were suppose to have it to us yesterday but called late last night and said sorry it would have to be today. Then when it does arrive it's a regular Yukon, Not an XL. So we are no better off than we were. The reason for the long review is this. DO YOUR HOMEWORK. Find out what customers are really saying about the dealership. We have a multiple doctor practice and run a fleet of Yukon XL's so although our salesperson got commission on $100,00 he will be missing out on the other $400,000 that we would have been spending on the rest of the new vehicles. PLEASE TAKE NOTE YOU HAVE BEEN WARNED! More

Had an excellent experience here. We just moved to Clarksville, TN and are super impressed with the dealership. Very professional customer service skills and they handled my car in We just moved to Clarksville, TN and are super impressed with the dealership. Very professional customer service skills and they handled my car in a timely fashion. I will be back for sure. More

To service my Acadia and check the rear window washer. The service was completed with the exception of the washer. The service was completed with the exception of the washer. More

I have been to this location 3 times and I haven't had anyone with a pleasant disposition. I didn't appreciate being talked down to by Kimberly. She seemed annoyed that i wanted to read the papers she n anyone with a pleasant disposition. I didn't appreciate being talked down to by Kimberly. She seemed annoyed that i wanted to read the papers she needed me to sign. She then proceeded to give me a justification about why the charges changed when it was time to pick up my car. I will never take my car back to any Wyatt Johnson facility. I also will not recommend anyone do business with Wyatt Johnson. I even had terrible experience taking my young daughter to purchase a vehicle, we went to several of your lots and no one came on the lot to assist us. Mind you, we were on the lot for over 45 minutes looking at cars. More

my truck went into the shop due to the four wheel drive not working March of 2022. the car was in the shop for over a week and nothing got fixed. I didn't even have my car back for 24 hours and somehow the not working March of 2022. the car was in the shop for over a week and nothing got fixed. I didn't even have my car back for 24 hours and somehow the whole motor blew!!! it has been in the shop since late March 2022. I STILL DONT HAVE MY CAR BACK. it has been 9 MONTHS!!!! they did NOTHING to help me get my family a vehicle to drive for the last 9 months. they would go months without updating me. and now they say it's finally almost ready and still expect me to be happy to pay for extra things. I will NEVER EVER bring another vehicle to any Wyatt Johnson. I will say this has literally been the WORST customer service experience I have ever encountered. shame on all you you. More

Astonishingly competent staff that knows the truck business - these guys are fantastic at identifying issues and providing cost-effective solutions. Very satisfied with the service i received! business - these guys are fantastic at identifying issues and providing cost-effective solutions. Very satisfied with the service i received! More