Wright Way Hyundai
Staunton, VA
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304 Reviews of Wright Way Hyundai
Very poor after-sales service. I bought a part and it was obviously miscoded, it arrived with the correct part number but the part was not the correct one. When I tried to make th I bought a part and it was obviously miscoded, it arrived with the correct part number but the part was not the correct one. When I tried to make the claim they responded that it was out of time, which was not true. I only wanted to change the piece since it had been the dealer's mistake and I couldn't get it. I will never go to that dealer to buy something, I will use other channels. More
Purchased a trim part through their website. It only allowed the cheapest shipping option so they shipped the trim part in the original Hyundai bag and slapped a tag on it. They did not contact It only allowed the cheapest shipping option so they shipped the trim part in the original Hyundai bag and slapped a tag on it. They did not contact to say that it would cost more to ship it with better protection. It would obviously not make it in original condition. Tried calling and leaving messages for a month with no call back. Finally got in touch with the parts department and they referred me to USPS for a refund but they shipped via USPS first class with no insurance. They suggested I ship it back to them for a refund and would not reimburse for the shipment of the damaged part back. Avoid the parts department, they think just because USPS accepts the shipment that it's not their responsibility to pack it to survive shipment. More
My 18 Kona broke down while I was making the trip back at home. The quote I got from the dealership that had my car in MD was a bit too ridiculous. My friend and I got my car towed to Wright Way and what the home. The quote I got from the dealership that had my car in MD was a bit too ridiculous. My friend and I got my car towed to Wright Way and what they found was nothing related to what I was originally quoted for. Even though I have been mainly using Wright Way for the maintenance, I had this idea in back of my head that dealership service departments were crooks. I am going to be honest, I was wrong with this specific dealership. I highly recommend the service department and plan on going back with the maintenance for my car. More
Best dealership we've ever worked with The staff at Wright Way found the exact car we wanted in no time and completed our deal in 24 hours. Largely over the phone! Going to the grocery st The staff at Wright Way found the exact car we wanted in no time and completed our deal in 24 hours. Largely over the phone! Going to the grocery store was a more taxing experience. More
Great auto experience A nice place to do business and all of the people were extra nice and helpful. They answered all of my questions and helped with financial options ava A nice place to do business and all of the people were extra nice and helpful. They answered all of my questions and helped with financial options available to me. More
Fantastic Experience! Harold did an awesome job! He kept the process very simple, and made sure that we understood all of the features that the car had. Harold did an awesome job! He kept the process very simple, and made sure that we understood all of the features that the car had. More
2018 Hyundai Sante fe Sport Dealership was excellent but very disappointed vehicle quality. Both front headlights have water in them and vehicle is making a noise when in "sport Dealership was excellent but very disappointed vehicle quality. Both front headlights have water in them and vehicle is making a noise when in "sport" mode that sounds like a muffler on a honda civic from "fast and furious". This car has less than 300 miles on it. More
Great dealership! Excellent service! Gotten me in and out in a new dependable vehicle in no time. I would highly recommend them to anybody looking to buy a vehicle! Excellent service! Gotten me in and out in a new dependable vehicle in no time. I would highly recommend them to anybody looking to buy a vehicle! More
Top rate Excellent, friendly, would recommend to my friends and family. The experience was great. Love the car, looking forward to having a great time driving Excellent, friendly, would recommend to my friends and family. The experience was great. Love the car, looking forward to having a great time driving it. More