Wray Ford, Inc. - Service Center

Service Department Karl, He gives great customer service and treats your vechile like this own. He does his best to accommodate your needs to get you in and out in a Karl, He gives great customer service and treats your vechile like this own. He does his best to accommodate your needs to get you in and out in a timely matter. We need more people like him around!! More

The Service Department needs an Award! As a customer, I expect the companies I purchase from to treat my finances and myself as valued. Especially, if it is a large and long-term investment As a customer, I expect the companies I purchase from to treat my finances and myself as valued. Especially, if it is a large and long-term investment like a car. We can all agree that no matter what business one walks into, they all hold many departments and Wray Ford is a prime example of this. Having that much variety means having a variety of employees and personality meaning mostly good but sometimes bad days. However, my experience for the past two years from purchasing to as little as an oil change Wray Ford has strived to meet my expectations. The largest impact were from the employees personal touch, understanding, and genuine concern for my needs. I must give Karl from the service department a HUGE shout out for going above and beyond. Of course, my salemen (Ron Sheline) always greets me back when I do schedule for a maintenance appointment but Karl has really impressed me everytime I return. Even when I stop by to see if they could squeeze me in Karl asks me how much time I have and returns my car under an hour each time. Truly an amazing service leader and is keeping me along with many others coming back to Wray! Keep it up with the great employees WF because its making all the difference for us, customers. More

Very poor service Left my car 2 times to be repaired it was there 2 days both times. They never touched my car. I called to make a 3rd appointment they have yet to ca Left my car 2 times to be repaired it was there 2 days both times. They never touched my car. I called to make a 3rd appointment they have yet to call back. I will buy elsewhere this year. More

No Problems We have used the service department several times and have had no problems. They where very accommodating to our problem and fixed it in a timely fash We have used the service department several times and have had no problems. They where very accommodating to our problem and fixed it in a timely fashion. We have had warranty and routine maintenance with no problems. More

Service Under New Vehicle warranty is not acceptable Took my vehicle a 2015 model under the mfg warranty to them on 12/29/15 after making an online appointment on 12/16/815. Was told when I got there, Took my vehicle a 2015 model under the mfg warranty to them on 12/29/15 after making an online appointment on 12/16/815. Was told when I got there, I had NO appointment after finding out I had booked it online. Service individual Reggie said the online system did not work when booking appointments, that he was trying to have it "turned off". The fact of the matter is that the web page is a Ford initiated one that the dealership's crappy software does not interface with properly. After this individual rebuffed me he told me the "transmission guy" had seven jobs ahead of him and was working on one, could not get the under warranty Ford product in for at least a week, likely because I did NOT purchase it at this particular dealership. Was told I could not have a courtesy car either until after the service people had confirmed what the problem was, one that I already identified to him. The rear seal of the transmission was leaking, all one had to do was look under the vehicle to see the leak! Upon leaving and returning home some 35miles away, I faxed a letter to the owner George Wray and to the General Manager Greg Snellings. Mr. Snellings apologized and made an alternate appointment for service the following week 1/4/16, also agreeing to provide a loaner car as well. This problem should have been a quick and simple fix that took them all of 3 days to accomplish because of lack of parts (a transmission seal that fits at least 10 other Ford model vehicles). The Service Manager never contacted me and passed me off on a nice young man named Jerry to write up the repair order and get the repairs ultimately done. I think Jerry did everything proper but I am not buying the delay in the parts order, something that shoud have been available locally or in stock at the dealer. I belive the Service manager Henry Braud deliberately held the parts order or caused the delay in getting the repairs done the same day as his form of retribution against me as he likely got chewed out by the GM. The question that begs response is why on earth does the Service Manager schedule or allow to schedule at least 7 days of work with one transmission service guy? Does he need more help? The Service Manager admitted that some vehicles had been sitting at their shop for over 3 weeks awaiting repairs or parts or both. The GM Snellings advised me on 12/29/15 that yeah, I could bring the vehicle in that day but it would sit at least a week before repairs are initiated. THis is NOT the FORD way as I am a stockholder and have had many more positive experiences with Ford dealerships in Texas where I usually take my vehicles. Wray Ford's service department is deficit and it is likely the result of xxxx poor Service Management with the way the appointments are backed up. I called once before to get another FORD vehicle that was under the ESP warranty but was then told they had a backlog of at least two weeks before anyone could look at it let alone repair it. If you cannot get service after the sale, then the purchase is pretty much worthless as is Wray Ford's service department management. I do not experience this sort of crap when I take it to a dealer in Texas EVER and yes, they provide a loaner car if the vehicle is under warranty or has a FORD ESP warranty on it, which ALL my vehicles do. I want to emphasize that the Service Advisor Jerry was nothing but helpful, professional and polite but I suspect he'd drawn the short straw to handle me as the Service Manager did not even bother to speak to me. I WAS considering purchasing a new Escape for my wife there but I am leary of buying ANYTHING from this dealership as being able to get timely and professional service is a high priority to me with over $100K in Ford vehicle ownership and a Ford owner since 1969. Very disappointing and unprofessional experience overall with this dealer. More

Bad costurmer service!!!! First problem with my very expensive NEW TRUCK... brakes went completely out..towed it to service.. Few days later ask for a courtesy car. Answer no. First problem with my very expensive NEW TRUCK... brakes went completely out..towed it to service.. Few days later ask for a courtesy car. Answer no. Was secretly told to ask for service manager. Got a curtesy you car rite away. Odd but if that's the way you wanna do business ok.. Second problem, kept putting me off, finally said you guys have to take it in and give me a car. Immediately nope no car, I said how do you know last time had to go thorough manager.. Anyway got car.. Truck fixed in one day, amazing, went to pick it up.. Oh my cracked wind shield , with a chunk of glass broke to start the crack rite in front of drivers face . I think I would've noticed that. Out 400 dollars. NEVER AGAIN EVER EVER!!!! More

We purchased a pre-owned car from Wray Ford with "the best of the best" of extended warranties. Four months later, we had to take it in for repair of a failed sensor. Initially, we were told that "the best of the best" of extended warranties. Four months later, we had to take it in for repair of a failed sensor. Initially, we were told that our warranty would cover it. Two days later, however, they backtracked and quoted us nearly $500 for parts/labor, insisting that our warranty (that "would cover ANYTHING!") just wouldn't cover this. Our car - a Nissan - was taken to a nearby Nissan dealership for the repairs. We were assured by Wray Ford (after they'd supposedly talked with Nissan) that the work would take no more than a day or two. My husband and I made countless phone calls throughout the next six days, requesting the status of the repairs. Wray seemed unconcerned and completely in-the-dark, though they insisted that they were in constant contact with the other dealer. Obviously annoyed by our questioning, Wray asked that we no longer deal with them and, instead, deal directly with the other dealership. Exasperated, I called the other dealer with Wray's request, and they seemed bewildered. It seems this is not at all common procedure. After one day of direct communication with the other dealer, our car was ready for pickup. Our experience with Wray Ford was unpleasant, at best. We won't be back. I regret that we purchased from them, and I've made it my mission to inform others of their ways. More

My vehicle broke down while passing through Shreveport. I called and once the service advisor realized I was out of town and didn't purchase my vehicle from Wray Ford he said it would be at least 3-4 days I called and once the service advisor realized I was out of town and didn't purchase my vehicle from Wray Ford he said it would be at least 3-4 days before he could even look at my truck. Needless to say, I went elsewhere. More