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Wray Ford, Inc. - Service Center

Bossier City, LA

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20 Reviews

20 Reviews of Wray Ford, Inc. - Service Center

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May 16, 2025

Horrible service. Took my vehicle in for one thing that never got fixed then they messed the motor up. Never going there again. Never got a call that my vehicle was ev More

by Chad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan
April 15, 2025

I want to thank Karl Bush, Amanda Stone, Curtis Luce, and Mr. Reggie for making my service trip to Wray Ford in January easy, timely, and peaceful. Karl made scheduling my service appointment for my side More

by Sharon Sulton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bush, Amanda Stone, Curtis Luce, and Mr. Reggie.
November 08, 2023

Stellar service department- customer service is 5 stars in communication, professionalism, customer service, and diagnostics/repair. More

by siepmanm3
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bush, Kim
October 09, 2023

Service department is not the same as it used to be. They didn’t check the fluids like they said they did. My truck started over heating within hours of leaving the dealership. On many I other didn’t re More

by Christi.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
November 01, 2022

Very poor service! I needed the glove box fixed and after leaving it there for three days they still did not fix it. Wondering why Ford has a good product and such bad More

by duckduck
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Will
June 13, 2022

I would give it a zero if I could. Went in today (6/13/2022) to get an oil change, had to wait awhile for a service advisor to come out to the truck. Finally he comes out and made the More

by rdwyatt318
Recommend Dealer
No
Employees Worked With
Service Dept.
November 01, 2021

I will never took my car back to their service department will take it out of town before I let them work on it again More

by Jd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
July 23, 2021

Horrible service! Mechanics are slow! Service department has the worse customer service! Will never do business again! Said vehicle would be done in a few hours, took 3 days! More

by Headtrip_37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Austin
August 16, 2020

We bought my husband a Ford Fusion brand new. It’s been in the shop so many times for different things. They say they fix It but as soon as we get it back it’s not fixed. We have taken it in 3-4 times for More

by K_griggs08
Recommend Dealer
No
Employees Worked With
Austin and Bruce
Aug 17, 2020 -

Wray Ford, Inc. responded

Please call our General Manager, Greg Snelling at 318 686 7300. Greg will take a test drive with you and will get your car repaired right now.

March 10, 2020

The rear driver side door ajar light started coming on sporadically on my 2015 Ford F-150 I bought from Wray Ford. It got to the point where the alarm would start to go off if you locked it so I took it t More

by SMYB
Recommend Dealer
No
Employees Worked With
Madison
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