World Volkswagen - Service Center

Purchase of a Used Jetta The entire experience was so positive. I usually dislike car shopping but in this case I was fortunate to have Robert DeSantis as the sales associate The entire experience was so positive. I usually dislike car shopping but in this case I was fortunate to have Robert DeSantis as the sales associate I dealt with. He was professional, polite and well informed. He has a great deal of sales experience and it shows. I felt he was honest and helpful during the course of doing business. More

Top-Notch Service in a Friendly Atmosphere Justin Simcox runs a well-managed and friendly dealership. Where they treat you like family. I needed my old worn-out Jetta SportsWagen run like new a Justin Simcox runs a well-managed and friendly dealership. Where they treat you like family. I needed my old worn-out Jetta SportsWagen run like new again. With Jason Forster's excellent and well educated VW mechanics ( especially Howard ) and his money saving advice my car never ran so well. Thank you World VW, Phil More

Thanks to Roy Draper Roy Draper came through with great follow up service help two years after my purchase. This is the kind of treatment that creates return customers. Roy Draper came through with great follow up service help two years after my purchase. This is the kind of treatment that creates return customers. More

fast service Tood my new 2016 GLI in for a tire "mishap" . My car with less than 2,000 miles got a nail in the sidewall, unrepairable. I had purchased the tire/whe Tood my new 2016 GLI in for a tire "mishap" . My car with less than 2,000 miles got a nail in the sidewall, unrepairable. I had purchased the tire/wheel protection package from World VW. Took the car and had a new tire on it as fast as could be. Great service, great staff. More

Treated us like Royalty It was such a pleasurable experience being with the folks at World. What made it so enjoyable was the sales person Roy Draper, he knew what we wanted It was such a pleasurable experience being with the folks at World. What made it so enjoyable was the sales person Roy Draper, he knew what we wanted and found it for us! We would recommend that you look for Roy when you go to World, a wonderful person and salesperson, you can trust him to do the best for you! More

Bad experience trying to get a simple fix to my car computer I have a 2013 Volkswagen Passat TDI. I had aftermarket HID headlights installed. To make a long story short, I had problems with the lights causing da I have a 2013 Volkswagen Passat TDI. I had aftermarket HID headlights installed. To make a long story short, I had problems with the lights causing dash headlight-out error messages. My local mechanic said I needed to have the Volkswagen service center change two settings in the BCM (body control module). He did not have the computer equipment to do it. It was a simple fix. So I went to World Volkswagen in Neptune NJ, and HAD THE WORST SERVICE EVER. I rate them an F--. First the guy told me to come back the next day. I said how about earlier in the morning and he said it would be better to come later, like around 11am. So I ended up coming in at 2pm. When I came back the next day, he said he couldn't look at the car because it was "too late" and it would be another week. So I left and drove to Freehold NJ Volkswagen and they took care of my issue immediately. It only took them 30 minutes. I just want to say one more time that World Volkswagen in Neptune NJ is the worst Volkswagen service center that I have ever been to. They basically refused to do a simple 30 minute fix to my car's computer system. I will NEVER go back there. I emailed Volkswagen USA directly about this. More

Service My wife and I leased our 2014 VW Beetle from Roy Draper. Any time we have a question, he is accommodating and takes his time with us. When we have t My wife and I leased our 2014 VW Beetle from Roy Draper. Any time we have a question, he is accommodating and takes his time with us. When we have to bring car in for service, we are treated with courtesy and professionalism. More

Warranty work done right I've owned 13 VW's since 1982. On the rare occasion that a car has needed something done under warranty, this is the first dealership to A) diagnose c I've owned 13 VW's since 1982. On the rare occasion that a car has needed something done under warranty, this is the first dealership to A) diagnose correctly B) do the work right the first time! Other dealers in the area have always seemed bothered to do the work, not this dealership. The service department is tops. More

Service The Service dept is always quick and they always had a loaner car available with a full tank of gas. always flexiable with scheduling and things. The Service dept is always quick and they always had a loaner car available with a full tank of gas. always flexiable with scheduling and things. More