World Volkswagen

My vehicle was having braking issues. Service department assured me that they'd driven my vehicle to determine issue, even though the mileage in/mileage out was exactly the same! And th Service department assured me that they'd driven my vehicle to determine issue, even though the mileage in/mileage out was exactly the same! And they were unable to figure out what the problem was. Multiple calls to General Manager Justin Simcox were unanswered. Unreliable. Would strongly recommend finding another Volkswagen dealership to work with. More

"Bait & Switch" tactics - Don't trust Rad & Alyse! Yesterday (Fri), we found the perfect replacement car (exact model as we had) and had parents test drive it. Spoke to Rad last night after test dr Yesterday (Fri), we found the perfect replacement car (exact model as we had) and had parents test drive it. Spoke to Rad last night after test drive and offered a deposit. We were coming up this morning (Sat) to do second test drive and finish paperwork for purchase! Spoke to Rad last night and he told us not to come in til after 12 or so as the car was not cleaned yet and it would be in service Saturday morning in preparation for our noon test drive. On the road, we texted him that we were running a couple of minutes late and should be there at 12:45, then the call... He called us to say the car WAS NOT IN SERVICE, but OUT FOR A TEST DRIVE with ANOTHER CUSTOMER. That customer BOUGHT it and we were LIED TO BY RAD as we were driving. He informed us THAT THIS IS HOW THE SALES PROCESS WORKS since the customer was already there, even though we test drove it yesterday, offered deposit, had it cleaned this morning, going to finish paperwork upon arrival and offered to wait until Thursday for them to finish repairs to meet state inspection. Tried calling ISSAC, SALES MANAGER and GENERAL MANAGER with NO RETURN CALL BACK! This is how they treat M. County residents. CROSS POSTED ON SOCIAL MEDIA SITES and PICTURES ATTACHED. More

Buying our 2022 Atlas here was such a pleasant experience. They had a great selection of cars, answered all my questions, and were very helpful overall. Rad, our salesperson, went out of his way experience. They had a great selection of cars, answered all my questions, and were very helpful overall. Rad, our salesperson, went out of his way to help us. More

Just bought my first car from Volkswagen of Neptune. Will Ruzzo made the process quick and easy! Highly recommend purchasing your car from him. Such a nice guy! Will Ruzzo made the process quick and easy! Highly recommend purchasing your car from him. Such a nice guy! More

Stress free experience, great cars. Very happy with the car I purchased. I definitely recommend this dealership. Very happy with the car I purchased. I definitely recommend this dealership. More

I had such a great experience at VW of Neptune. This is my 5th lease with VW and this was definitely the smoothest that ever took place! Steven Milano was an absolute pleasure to work with! This is my 5th lease with VW and this was definitely the smoothest that ever took place! Steven Milano was an absolute pleasure to work with! More

Seamless car buying experience from start to finish I wish I could leave more then 5 stars! Had the pleasure of working with a very knowledgeable Product Specialist named Nico, he made it a relaxing and wish I could leave more then 5 stars! Had the pleasure of working with a very knowledgeable Product Specialist named Nico, he made it a relaxing and pressure free environment, which was very refreshing from previous dealerships I’ve been to. Dylan in finance was very informative, and took the time to answer each of my many questions in great detail. Already looking forward to returning to purchase my next vehicle from World Volkswagen! More

Rad was excellent. Very professional and it was the best car buying experience ever! I would highly recommend Rad and World VW Very professional and it was the best car buying experience ever! I would highly recommend Rad and World VW More

Thanks World VW and Nico for finding the car we wanted and making it happen! and making it happen! More

I just purchased a 2022 Passat Limited and couldn't be happier with the experience. Everyone was friendly, attentive, and there were no hidden or b.s. fees. Nico was a great salesman and really took the happier with the experience. Everyone was friendly, attentive, and there were no hidden or b.s. fees. Nico was a great salesman and really took the time to explain the features of the car to me. I never felt pressured or rushed the entire time. He even took his time going over how to use the features of the car after purchase. I really can't say enough good things about my experience. Thanks again, especially to Nico and Dylan. More