World Volkswagen

Roy Draper was a pleasure to do business with! I felt completely comfortable! The staff was very upbeat and friendly. Thanks to Jonathan Redwood for his kind welcome and well wishes after my purchase completely comfortable! The staff was very upbeat and friendly. Thanks to Jonathan Redwood for his kind welcome and well wishes after my purchase. David Mitchell was full of information regarding my warranty. Overall experience was delightful. Special thanks to Kenny Schwartz Maria Colabella More

The customer service at the dealership was incredible. Roy was able to answer all my questions and got me a great deal. I'd recommend not only this dealership but Roy Draper as a sales person to anyone. Roy was able to answer all my questions and got me a great deal. I'd recommend not only this dealership but Roy Draper as a sales person to anyone. More

Wonderful customer service. Sales Manager Jonathan Redwood and sales master Roy Draper. Thank you both and many thanks to Kenny Schwartz. Would highly recommend this dealership to anyone ..... Redwood and sales master Roy Draper. Thank you both and many thanks to Kenny Schwartz. Would highly recommend this dealership to anyone ..... More

Vinny made it a pleasure with the transition to my new Volkswagen CC. At that time we had lost our home and 3 vehicles in Sandy. He was very caring and compassionate. I am definitely going to come back in Volkswagen CC. At that time we had lost our home and 3 vehicles in Sandy. He was very caring and compassionate. I am definitely going to come back in the future and purchase my vehicles from Vinny. More

From the moment I walked in- Nick greeted me with the kindness and ease of a long time friend- I was in and out of the dealership with in 2 hours with non of the "typical" car buying nightmares..of playi kindness and ease of a long time friend- I was in and out of the dealership with in 2 hours with non of the "typical" car buying nightmares..of playing "lets make a deal" and overall it was just a terrific experience. This is my second car with this dealership- and as a previous Caddillac customer -I am genuinely a VW gal from know on-for both quality-price and drive and World VW exemplifies what a fun car buying experience should be. Thx Nick! And all at World-LOVE my CC!!!!!!!!!! More

I am very happy with everything about the VW buying experience. The car is great, they guys have been tremendously responsive to any questions I have had ( I got the car 7 weeks ago). I even stopped experience. The car is great, they guys have been tremendously responsive to any questions I have had ( I got the car 7 weeks ago). I even stopped in today to ask a question and they offered to wash my car just as a courtesy. I have bought 9 new cars in my life and these guys are right there at the top in terms of service and customer experience. More

This is my second time back to the VW dealership for my lease. Both times at the dealership has been a great experience from beginning to end with Nick, and the rest of the staff at VW in Neptune, NJ. Ni lease. Both times at the dealership has been a great experience from beginning to end with Nick, and the rest of the staff at VW in Neptune, NJ. Nick is a great person, professional, friendly, and a great sense of humor. I went back the second time because they want to work with you, no hassle! And, couldn't ask for a better service department to deal with as well. I will be back for a third time once my lease is up! Thank You VW Neptune, so excited about my VW Tougan! More

Great dealership with even better employees! They were very knowledgeable and made buying a car fun and easy. I highly recommend World WV of Neptune to anyone! very knowledgeable and made buying a car fun and easy. I highly recommend World WV of Neptune to anyone! More

Great experience,salesman Roy Daper made all the difference,very knowledgable and friendly answered every question and every call. Car had to be brought there from Maryland but I got exactly what I difference,very knowledgable and friendly answered every question and every call. Car had to be brought there from Maryland but I got exactly what I wanted for the price I was willing to pay.Cant go wrong with Passat Diesel or Roy from World Volkswagen in Neptune. More

We were looking for a Honda Fit and found one at this dealership. I spoke with Mike on the internet sales line to ensure the car would be there when we traveled the 100+ miles to look at it. He was very dealership. I spoke with Mike on the internet sales line to ensure the car would be there when we traveled the 100+ miles to look at it. He was very nice. The car was there and in good shape and we liked it. Vinny was very nice and told us that because this is a 'Destination' dealership, they do not negotiate the prices. We were hoping to get a few hundred dollars off of the advertised price. He said the internet prices are the lowest they will go. He did ask Justin and they would not budge. We said OK. They ran the numbers for the financing and took the car to hose it off. The car was a 2012 and only had 6,000 miles on it. It didn't need much sprucing up. Dave found us some decent financing and all seemed OK. Until we reviewed the bill. There was a $821 dealer prep included into the price of the car. It was not a separate hard coded line item. It was 5% of the sale price. Then there was the $299 for window etching. These items that were included without us knowing about up front killed the deal. It was very insulting. We were also told that it is against the law for us to register the car ourselves. I don't believe this is true. So, my only advice is to ask about miscellaneous charges up front. We sat there all that time and had an unnecessary credit check. My perception of what goes on at this dealership is that when they learn that you have your heart set on a specific car, they are not going to budge on the price. When they know you are traveling many miles and hours, you are going to feel more compelled to give in and purchase. When they know you feel that you made the deal and are sitting there waiting to drive away, it is easier to sneak in extra charges and fees. This behavior was hurtful and sneaky. If they wanted an extra $1100.00 for the car, they should have added it to the sell price. You can respect that. We can only thank World VW for the lesson. We learned a lot from this experience. We still have all of our money and can now be even better shoppers. So, while I can see where people would have a good experience here with these folks, I can't say that we were overly pleased with the way we were treated. That is why I am unable to recommend them. More