
World Volkswagen
Neptune City, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Fantastic experience! Joe Scarpino is an awesome salesman! No nonense! Everyone so helpful from salesman to manager! Worth the drive! Love VW's. I have one and purchased o Joe Scarpino is an awesome salesman! No nonense! Everyone so helpful from salesman to manager! Worth the drive! Love VW's. I have one and purchased one for my daughter's first car! This is my new dealer for all future cars! More
Dean and the Auxilary Jack I've been here twice. Both times it was the best experience I have had with a dealership. No haggling or berating me for things I didn't need or want. I've been here twice. Both times it was the best experience I have had with a dealership. No haggling or berating me for things I didn't need or want. They were so honest and straight forward. There were no surprises, except how great and easy it was to purchase a car. Dean was really nice and I never felt like I was being taken to the cleaners. Honestly, best car purchasing experience on the shore. More
Great experience This is the third car I leased from World V W, and the second from Roy Draper. My overall experience was wonderful thanks to his expertise and frien This is the third car I leased from World V W, and the second from Roy Draper. My overall experience was wonderful thanks to his expertise and friendliness. He knew what I was shopping for and delivered. The reason I return to World VW is the service. More
CPO RESCUE This was my second experience with World VW and both times they came through like Champs. My salesman Joe Scarpino proved wise beyond his years, steer This was my second experience with World VW and both times they came through like Champs. My salesman Joe Scarpino proved wise beyond his years, steering me to the finish line from start to finish with the utmost of professionalism not often found in young adults these days, all along the process following the guiding hand of his manager Jonathan Redwood. With my old car headed to the junk yard and my car insurances refusal to cover my rent a car needs,managing my limited financial resources was half my crisis. Attempting to coordinate with my wife ( her leased 2013 Jetta from World VW) our mutual responsibilities of running errands, getting to work, etc. we roughed it, Jonathan answered the call just telling me " like family" we are here for you keep the car I was considering buying for an "extended test drive" take care of your wife and family home and I know we will be able to sell you your next car. THANK YOU, THANK YOU, THANK YOU.....AS I HAVE MY CPO JETTA IN MY DRIVEWAY TODAY More
Jason Forster , hands down, best salesman I've met during my first car-buying time. I don't know if it was because we were around the same age, or that I admired hi , hands down, best salesman I've met during my first car-buying time. I don't know if it was because we were around the same age, or that I admired his sense of youthfulness, but I felt as though I was talking to a twin; we knew what car we wanted, perfect price, and overall best choice. He gave a very transparent and detailed run-down of everything, from the car details, and to the general pricing. The test-drive was smooth and fun (i.e. conversationally). Jay simply made the car thinking process easy, almost too easy, that I scratched all the other dealers, and bought the car that day. 7 months later, just graduated college, still loving my Jetta, I thought I owed this dude a review. Thanks again man! More
VW Jetta purchase I was a first time buyer at World VW and my experience was excellent. Roy Draper asked me all the right questions, got me into a VW Jetta that I could I was a first time buyer at World VW and my experience was excellent. Roy Draper asked me all the right questions, got me into a VW Jetta that I could afford and worked with me on the deposit/lease terms. Roy appears to treat everyone like family. On two occasions I went to the showroom there were people waiting to see Roy. He is that attentive and helpful. I would recommend Roy to anyone looking to purchase a car. It was also nice that when browsing cars on my first visit to the dealership, that there was no pressure from a salesman coming out while I was looking at cars and asking what you are looking for. It was a relaxed experience and I never felt pressured. More
My first VW experience This was the first time that I visited a VW dealership. Joe Scarpino was very helpful and answered all my questions about the car I was interested in This was the first time that I visited a VW dealership. Joe Scarpino was very helpful and answered all my questions about the car I was interested in. I signed the lease for a VW Jetta that night. I would recommend this dealership to anyone. I had a very pleasant experience. John C More
Avoid World VW, or shame on you. My experience with World Volkswagen of Neptune was so poor that I feel compelled to share it with everyone. World VW will ignore you, disrespect you a My experience with World Volkswagen of Neptune was so poor that I feel compelled to share it with everyone. World VW will ignore you, disrespect you and lie to you, when it serves them. In my case, the “sale” process went like this: Oct 27th - I inquired about a certified 2010 Passat. I communicated with Kevin Ward (a great guy, who doesn’t belong at this shop) to get all the details. Then negotiated a price with Mike Papa and the GM. While in negotiation, the price of the car suddenly increased by $1,000 on the cars.com listing. Mike Papa reassures me that this is an “automatic” pricing adjustment software and of course the old price will be honored. Mike, the GM and I all agree on the terms of my purchase. The day before my flight down to get the car, Mike txt’s me - the car was sold. I am astonished, they sold the car out from under me, I didn’t even think that was possible... disgruntled me goes away wondering how these guys manage to sustain a business. Nov 3rd - I notice the car is still for sale online. I place several emails and txts to Mike Papa, all go ignored. I finally call Mike and he is informs me the car is magically available again. I reluctantly agree to purchase, again. However, Mike and the GM refuse to honor the price we agreed to. It seems the 7 days erased their memory of the agreement they made with me. I email Justin Simcox the top dog, informing him that HIS OWN “Premium Pledge” states “We promise to stand by and honor all commitments made during and after your purchase. Any price quoted that we agree to WILL NEVER BE CHANGED”. This is right under the lie they have about being – Easy – Honest – Convenient on their website. Nov 10th - Justin and Mike both impressively dodge my calls, voicemails, emails and txt’s for the next 3 days. I wonder why? Finally I speak with someone and learn the car was just sold again! Of course it sold for a higher price. Fool me once, shame on you; fool me twice, shame on me. I gave them many chances to make this right, for their customer. They chose not to. World VW will ignore you, disrespect you and lie to you. They are just like every other low class dealership, but very unlike most VW shops. It is sad that they represent a brand that I love so much. Avoid World VW, or shame on you. PS - World VW’s Doc and Title fee are twice as much as the NJ average! You’ll pay an extra $500, unless they fool you into spending another $400 on window etching. More
best experience ever I needed a car right away and called World VW in Neptune. It was the most wonderful experience, from my phone call to Carissa, to my salesperson Roy. I needed a car right away and called World VW in Neptune. It was the most wonderful experience, from my phone call to Carissa, to my salesperson Roy. Roy was so professional and gave me a deal I couldn't refuse. Everyone I met, while I was there,was so friendly and sincere that I am sure I will return to World VW for my next car purchase. Maggie Lawrence More
Warranty work done right I've owned 13 VW's since 1982. On the rare occasion that a car has needed something done under warranty, this is the first dealership to A) diagnose c I've owned 13 VW's since 1982. On the rare occasion that a car has needed something done under warranty, this is the first dealership to A) diagnose correctly B) do the work right the first time! Other dealers in the area have always seemed bothered to do the work, not this dealership. The service department is tops. More