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World Volkswagen

Neptune City, NJ

5.0
1,457 Reviews
World Volkswagen is the fastest growing Volkswagen store on the Jersey Shore. Located just west of exit 100 of the Garden State Parkway, we have a complete selection of new and used cars and trucks ready for immediate delivery!! Each car goes through a rigorous 118 point inspection, road test, and a complete detail. Call us today at (877) 332-8861. for a no obligation demonstration and test drive! Visit our website at www.worldvw.com for our complete inventory and for finance and lease options on the vehicle of your choice!
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4075 NJ-33

Neptune City, NJ

07753

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Showing 1,457 reviews

April 18, 2015

World-Class service from World VW Just got my brand new 2015 Tiguan SE w/Appearance today in White Gold Metallic from World Volkswagen of Neptune. Dean Desantis was an awesome sal More

by pilotflygirl99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean DeSantis
Apr 21, 2015 -

World Volkswagen responded

Hi pilotflygirl99, Thank you for your message! I am happy that Dean was able to help you find your new 2015 Tiguan SE in the color that you wanted. Providing world class service is very important to us. I am glad to hear that you will be recommending our dealership! If you need anything else please let us know. Thank you for coming in to see us! Best, Justin Simcox, GM

April 18, 2015

Not willing to adjust the price for safety items I know this was not your typical vehicle that I purchased but that doesn't mean things have to be sacrificed just because it is a "special" one. First More

by Kkhamil23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roy Draper
May 06, 2015 -

World Volkswagen responded

Mr. Hamilton, I hope your enjoying your new 2009 Cadillac CTS-V 6 speed which is personally one of my favorite cars we have ever sold. It should be a blast now that we are finally coming into some warmer weather. I am sorry you feel disgusted about your purchase of your new car from our dealership. I would never say that a car did not go through our service department. The car went through our shop and had brand new rear brakes (pad and rotors) put on as well as a front strut mount issue rectified as these two repairs were indeed safety issues at the time. Due to the rarity of the vehicle you purchased I chose not to replace the rear tires which were still in spec, however indeed not a new tire. Every used vehicle I sell I look at as if I were going to purchase it. A 556 hp monster of a Cadillac I would imagine a customer would want to choose there own rear tires when it came time for replacement. If I were to put some inexpensive set of rubber on the rear of that particular car the next owner would likely replace them with which ever high performance tire they prefer as would I if I was to purchase it. Therefore, it seemed the better option was to price the car a little more aggressively to make sure the next owner would have the opportunity to make this vehicle their own. I understand and apologize that you feel disgruntled with the price and tire issues that you mentioned, at the end of the day I hope your experience was a great one with Roy your vehicle consultant and your enjoying your awesome new car. If you change your mind and need any assistance in the future I would be more than happy to help in any way possible. Thank you! Jason Forster

April 16, 2015

Bobby is the best!! This is my second experience dealing with Bobby Desantis at World Volkswagen in Neptune. He's awesome, honest, and reliable. Anytime I need to purchas More

by Sharice2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 17, 2015 -

World Volkswagen responded

Hi Sharice, Bobby is really going to like that headline! I am glad to see you had a successful experience with him. Awesome, honest and reliable is just how we try to portray our business each day. We're determined to help our customers find exactly what they are looking for. I really appreciate you being a returning customer to our several times now. It's great that you have been happy each time! That's our goal. If you need anything else just reach out, we'd be happy to answer questions, show you around the lot again or even assist you within our Service Dept. Have a nice weekend! Justin Simcox, GM.

April 16, 2015

First-class I want to share the experience of buying a car from a company. Imagine that you have moved from the US to Germany and you need to buy a car. Your know More

by Vadym
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean DeSantis
Apr 17, 2015 -

World Volkswagen responded

Hi Vadym, Thank you so much for your detailed and thoughtful message. I am so happy we were able to help you buy your first vehicle in the US! That is really exciting for you and it's great to know we were the team to help you find exactly what you were looking for. Customer service is very important to us, as is each customer that walks through our doors. Welcome to America! If you need anything else regarding your vehicle, just ask. We're always willing to help you answer questions about your new car and help you to get it service properly. Thank you for trusting in our dealership. On behalf of Dean, Lindsey and our entire team, we appreciate your kind words and wish you all the best with your newly purchase vehicle. Have a nice weekend! Justin Simcox, General Manager.

April 15, 2015

Best car buying experience ever! I have to say that buying a car is a nightmare. Not here!!! I had the best experience buying a car here. No pressure no bs. More

by Ralph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe, Jonathan Redwood
Apr 15, 2015 -

World Volkswagen responded

Hi Ralph, Thanks for that fantastic headline of "Best car buying experience ever!" That certainly brings a smile to my face as I open this message. Unfortunately, car buying does seem to be a nightmare for most. Here at World VW of Neptune we try our best to provide an enjoyable experience for the customer. We leave all of the unnecessary pressures and extra equipment that you don't want to the side and search for what you came in for. Thanks for noticing that and also for taking the time to leave a message. If you need anything else please do not hesitate to ask. We're always here to answer some questions, assist you in the Service Dept. or even help you out on the lot for a second time around. Again, I appreciate the comment and wish you all the best with your new ride! Thanks, Justin Simcox, GM.

April 15, 2015

Great Employees and Car Buying Experience! This was my first time buying a car...and I was researching/going to dealerships on/off since December. The dealerships I went to were pushy and only More

by Brittany
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Draper
Apr 17, 2015 -

World Volkswagen responded

Hey Brittany, Thanks for taking the time to log on and leave a message about your visit to our dealership. It's great to see that after your extensive research on dealerships and the right vehicles we were able to stand out among the rest of the group. We really try to opposite of the overwhelming car dealerships that are only there to take your money. We're here to help you find what you're looking for, make it work for you and hopefully win you over into being a returning customer. On behalf of Roy and our entire team, thank you for coming in to see us. If you need anything else regarding your vehicle please let us know! We like seeing a familiar face pop into the store. Have a great weekend, Justin Simcox, General Manager.

April 15, 2015

2012 CC - Extremely Happy! Steve was excellent to work with. He was patient and informative. Am very happy with my experience and would definitely go back for my next purchase. More

by Mare G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Alfano Jr
Apr 15, 2015 -

World Volkswagen responded

Hi Mare, Congratulations on your 2012 CC purchase! I am very pleased to see that Steve was able to work something out for you to leave with a new car. That's a really exciting feeling, I am glad you were happy with the process overall. Steve is a great representation of our team. His thoughtful personality combined with his knowledge of each vehicle allows for the customer to feel comfortable and relaxed. I really appreciate you leaving a message and wish you all the best with your vehicle. Please come back at any time, we'd be happy to help you with your next purchase. All the best, Justin Simcox, General Manager

April 14, 2015

Excellent Dean Desantis was friendly, courteous and laughed at all my bad jokes. I couldn't ask for a smoother experience and I left very happy! More

by bokuden101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean DeSantis
Apr 14, 2015 -

World Volkswagen responded

Hi bokuden, Thank you for taking the time to leave a comment about your experience at our dealership! I am really happy to see Dean was able to provide you with an excellent experience from the minute you walked through our doors. Dean is a strong asset to our team. He's very knowledgeable regarding the vehicles on our lot. Not to mention, personable which makes the customers feel comfortable. Thanks for giving us a shot and if you need anything else we are here for you! Justin Simcox General Manager

April 14, 2015

2015 Jetta Went in looking to lease a Jetta & was upfront with my budget. I test drove the 2015 Jetta & after speaking with Roy & Jonathan, they were able to mee More

by Chrisv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Redwood, Roy Draper
Apr 14, 2015 -

World Volkswagen responded

Hi Chrisv, Congratulations on finding the right car for you! You are going to really love the 2015 Jetta, if you don't already :) I really appreciate you choosing our store to test drive a vehicle and eventually land on something that work will out right for you. Roy and Jonathan are fantastic employees of ours who are really dedicated to helping the customer along the car buying path to success. Thank you, thank you, thank you for taking the time to leave a message AND for already recommending us! I truly appreciate it. If you need anything else please just reach out to us! We'd be happy to help. All the best, Justin Simcox General Manager

April 14, 2015

Great Experience World's VW sales and customer service staff was great. I saw the exact car I wanted for roughly the price I was hoping for online but was hesitent to More

by jcabral
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Ward
Apr 15, 2015 -

World Volkswagen responded

Hi jcabral, Thank you so much for driving 175+ miles to our dealership! I am absolutely thrilled that Kevin was able to discuss the vehicle you were pinpointing and provide the right information which then convinced you to make the drive. If we could move closer to you, I would! You're a great customer and one I truly enjoy helping as your dedication is just as strong as ours. We try our best to provide the ultimate customer service to each person who comes through our doors. So, shipping your items to you is the least we can do :) Thank you very much for coming to see us and congratulations on your purchase! If you need anything else please do not hesitate to give us a call. We'd be happy to answer some of your questions or help you with anything else you may need. Thanks for the message and all the best with your vehicle. Justin Simcox, General Manager.

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