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World Volkswagen

Neptune City, NJ

5.0
1,443 Reviews
World Volkswagen is the fastest growing Volkswagen store on the Jersey Shore. Located just west of exit 100 of the Garden State Parkway, we have a complete selection of new and used cars and trucks ready for immediate delivery!! Each car goes through a rigorous 118 point inspection, road test, and a complete detail. Call us today at (877) 332-8861. for a no obligation demonstration and test drive! Visit our website at www.worldvw.com for our complete inventory and for finance and lease options on the vehicle of your choice!
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4075 NJ-33

Neptune City, NJ

07753

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Showing 1,443 reviews

March 31, 2015

POOR MANAGEMENT Mngr would not move on price of car after sending salesperson back and forth for two hours. Mngr also tried to add GAP plus accessories for burned etc More

by Leesa
Friendliness
Price
Recommend Dealer
No
Apr 02, 2015 -

World Volkswagen responded

Hi, Leesa, Thank you for your feedback. I'm very sorry to hear about your experience. I would love the opportunity to speak with you. Please feel free to contact me directly @ 732-922-1500 at your convenience. Best, Justin Simcox, General Manager.

March 31, 2015

AWESOME DEALERSHIP I just bought a 2011 lincoln MKX from World VW from the second i walked in the door the entire staff made me feel like i was family No pressure to buy More

by Lincoln
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark in fiance , Jonathan Redwood, Jason Forster
Mar 31, 2015 -

World Volkswagen responded

Hi Lincoln, Congratulations on your purchase! The Lincoln you purchased is a fantastic luxury vehicle you are going to thoroughly enjoy. It's great to see Jason was able to handle your issues which resulted in you being a happy customer. We try our best to provide excellent customer service in each of our departments. The typical dealership stigma of being overly pushy and money hungry is not the type of service we provide. We are truly dedicated to helping you find the right vehicle. Our customers mean everything to us and I can't thank you enough for taking the time to leave a comment regarding your visit. If you need anything in the future do not hesitate to ask! All the best with you and your new ride, Justin Simcox, General Manager.

March 30, 2015

Great experience I purchased a new vehicle on Saturday from Steve. I had a great experience and got a great deal. I would recommend Steve any day. More

by Foxriderz23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 31, 2015 -

World Volkswagen responded

Hi Foxriderz, Thank you for leaving a review regarding your new vehicle purchase. Congratulations on that! Steve is a great employee of ours and fantastic representation of the type of customer service we provide on a daily basis. Thank you for taking the time to leave a message. If you need anything else regarding your vehicle please feel free to give us a call or stop in. We'd be happy to help you in the Sales or Service departments. Have fun driving! Justin Simcox General Manager

March 26, 2015

Thanks to Roy Draper! Last weekend I stopped in to get my 2011 VW Jetta serviced and drove away with a 2015 Jetta thanks to Roy Draper. I stopped by to speak to Roy about l More

by Maureen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Redwood, Roy Draper
Mar 27, 2015 -

World Volkswagen responded

Hi Maureen, Congratulations on your new purchase! You are going to love the 2015 Jetta, if you haven't realized that already :) Thank you for being a returning customer. It is people like you that truly make our job extremely enjoyable. It's great to know we have been helpful to you in more than one circumstance. Roy is a fantastic employee of ours, he's a team player who is dedicated to helping the customer find just what they are looking for. Not to mention, he's really well informed on the cars so he makes it easy to see why a certain vehicle would work for you. Thank you for taking the time to leave a message and we welcome you back at any time! All the best, Justin Simcox General Manager

March 15, 2015

Roy Draper was great! We purchased a certified pre-owned vehicle from Roy Draper in March 2015. We test drove a few vehicles and asked a lot of questions. Roy was knowledge More

by Sara
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roy Draper
Mar 17, 2015 -

World Volkswagen responded

Hello Sara, It’s always such a pleasure to have customers relay such a good experience at World Volkswagen to us. We really appreciate your feedback. I am also glad to hear that Roy Draper made your purchasing experience a great one. He is very knowledgeable of our inventory and also very personable. We hope that you’ll let us know in the future if you have any questions or need service. We're happy to help! Best regards, Justin Simcox, General Manager.

March 02, 2015

Great experience traveled 60 miles to find a car a saw online. Both the salesman and the sales manager made the purchase painless and pleasant. On the way home, I n More

by lmeltz1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt (driver who delivered rental and my car), Jonathan Redwood, Jason Forster
Mar 03, 2015 -

World Volkswagen responded

Hi Lmeltz1, We are sorry to hear of your difficulty with the sunroof of your car but am glad to hear that our service dept. had sent a driver with a loaner to your house and the issue was resolved. Thank you for your compliment on our commitment to customer service. We hope that you will be very happy with your car and if there’s anything else that we can do for you in service or sales, please let us know. All the best, Justin Simcox General Manager.

February 26, 2015

Great I have been buying cars for a long time. I must say that this was one of the best experiences Ive ever had. No pressure, simple, fast, and sensitive t More

by tonybee72161
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Draper, Mike Papa
Feb 26, 2015 -

World Volkswagen responded

Hi Tonybee72161, I have to say, reading this review was fantastic. You totally understand our main objective which is pleasing and assisting the customer in finding the perfect ride for them. Congratulations on your successful visit to our dealership. It is really exciting to see that you had a stress-free visit. Since you've been a car buyer for many years, I am sure you have had your handful of poor experiences. Often times the sales associates are extremely aggressive and solely money hungry. Here at World VW of Neptune, we put our customers first. On behalf of Roy, Mike and myself, thank you again for giving us a chance and proving to you that buying a car can be done without pulling your hair out! If you ever need assistance in buying a car or even within the Service Department, you know who to come to. We'd be happy to see you again! All the best, Justin SImcox General Manager

February 23, 2015

2013 Volkswagen CC Great group of people to work with when buying a vehicle. I am very pleased with the entire process and absolutely love the car. Thank you so much, More

by eck026
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Draper
Feb 23, 2015 -

World Volkswagen responded

Hi eck026, Thank you for leaving a comment and congratulations on your purchase! That VW CC is a fantastic vehicle. You are really going to love the features not to mention, it is very fuel efficient and stylish. I really appreciate you coming into our dealership and wish you all the best with your Volkswagen. If you are ever in need of any car assistance please do not hesitate to ask! We would be glad to see a familiar face back on the lot or within our Sales Department. All the best, Joe Wajda General Manager

February 23, 2015

Great Experience! Great experience leasing VW Jetta. Highly recommend this dealership. Great customer service - friendly and professional. Very pleased with my experien More

by AimeeG0123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Scarpino
Feb 24, 2015 -

World Volkswagen responded

Hi AimeeG0123, Thank you for leaving a comment regarding your leasing experience at our dealership! I am very happy to see you had a successful visit to our store. We try our best to provide exemplary customer service as we realize buying/leasing a vehicle can be stressful and hectic. With that, it's important for us to provide all the necessary information to the customer in a clear concise manner and work with them on finding the perfect vehicle. I really appreciate you giving us a chance and allowing us to prove that we are dedicated to each of our customers that walk through the door. Enjoy your new Jetta! You are going to love zipping around town in that vehicle. Please let us know if there is anything else that we can do for you. We are always here! All the best, Justin Simcox General Manager

February 22, 2015

Car buying made easy Overall it worked out well. I came in with interest in a specific certified preowned car I saw on the website. They pulled it up and I test drove it a More

by Max
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Alfonso Jr, Jonathan Redwood
Feb 24, 2015 -

World Volkswagen responded

Hi Max, "Car buying made easy" is a dynamite way to begin reading your review. I really appreciate that you spent some of your own personal time leaving a message regarding your dealership experience. Congratulations on your Golf! That vehicle was named "Car of the Year" by Motor Trend. I am pleased to see you were happy with the prices and negotiation as well as the overall car buying experience. On behalf of everyone at our store, thank you again and please feel free to come back at any time! We'd be happy to assist you again on the lot or within our Service Department. All the best, Justin Simcox General Manger

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