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World Volkswagen

Neptune City, NJ

Overview
Employees
Reviews
Vehicles
5.0
1,445 Reviews
World Volkswagen is the fastest growing Volkswagen store on the Jersey Shore. Located just west of exit 100 of the Garden State Parkway, we have a complete selection of new and used cars and trucks ready for immediate delivery!! Each car goes through a rigorous 118 point inspection, road test, and a complete detail. Call us today at (877) 332-8861. for a no obligation demonstration and test drive! Visit our website at www.worldvw.com for our complete inventory and for finance and lease options on the vehicle of your choice!
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4075 NJ-33

Neptune City, NJ

07753

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Showing 1,445 reviews

September 14, 2015

Unprofessional Dean made my family wait 20 minutes while we were finalizing details for the purchase of a car and while we waited sold that car to someone else that More

by Never again
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean DeSantis
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Sep 15, 2015 -

World Volkswagen responded

Hi Tracy, It concerns me greatly that you had such a terrible experience at our dealership. Hopefully I am able to clear some things up for you, whether you decide to go in a different direction or come back. Monday, we were very busy due to the holiday, I apologize for not coming over and informing you myself that the vehicle had sold, that was my fault. As far as the car being sold, at the time you were here we had 3 separate people in the showroom on the same vehicle you were interested in, the 2013 Tempest Blue Jetta. One of which was a couple who was already here on the Saturday before, they came back and quickly decided to move forward with their purchase once they saw the attention the vehicle was getting. It is also very important to note that the vehicle was not sold by your Volkswagen consultant Dean to a different customer, that indeed would be very unprofessional. He did ask a couple if they needed help while he was waiting for the final answer, however they did not purchase the Jetta your were interested in nor were they even here to see that car. The car you were interested in was sold by a different Volkswagen consultant to people that were interested in the vehicle and in the showroom before you had looked at the car. Hopefully, you're able to understand the situation a little better as you did not allow much time to explain when you left. Once again, I am sorry you feel as though you were treated poorly and unfair. Now, that I had a moment to explain what occurred with the vehicle you were interested in I trust you are able to understand that the only reason you might have felt the way you did was due to a busy showroom and a lack of time I had to spend with each customer as the manager at the time. For that I apologize. I wish you the best of luck with your car search and if you need anything in the future let me know. Best, Jason Forster

September 08, 2015

USAA Car Buying Program is honored here at this Dealearship. We traded our 2008 BMW X5 with 2015 VW Golf TDI few weeks ago. I could honestly say that Leonard is the best salesman we have ever dealt with, EVER. H More

by ramv23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonard
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Sep 08, 2015 -

World Volkswagen responded

Hi Dr. Ramil Villamor, Thank you so much for your review. It really brought a smile to my face to hear what a great experience you had at our dealership, and how helpful Leonard was to you. Leonard is an important member of the World team, and he really cares about his customers. Volkswagens are his life, and he knows them in and out; Leonard does an amazing job representing World VW. I am so pleased that you are saving so much gas. You really made a great choice with diesel. Thank you again, and if you need anything in the future, please feel free to give us a call, or stop in any time. Best, Justin Simcox, GM

August 29, 2015

In love with my V-Dub! Laid back professional atmosphere & team! The team work at World VW Neptune made the process run smooth & quick! Leonard my salesman had my paper work More

by Jenni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Simcox
Other Employees : Leonard Kolomyec ***, Jonathan Redwood, Jason Forster, Mark Mendez
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Aug 31, 2015 -

World Volkswagen responded

Hi Jenni, Your review made me so happy! It is so assuring to hear that our staff offered you a relaxed, pleasant, and quick car buying experience! Our #1 goal is to make car shopping enjoyable! I am so proud to have such a great, cohesive team, and thank you so much for your kind words. It was so nice to meet you, and I am happy that Leonard. Jason, Mark, and I were able to help you find the perfect car. It's also great to hear that you received your plates so quickly! Thanks again, and enjoy your new car! Warm Regards, Justin Simcox, GM

August 29, 2015

Bought a jeep from Steve! We've been looking for wranglers for a few years now and have never liked the pricing options we recieved. Steve was a great salesperson, not overbea More

by Codyvaune
Recommend Dealer
Yes
Employees Worked With
Steve Alfano Jr
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Aug 31, 2015 -

World Volkswagen responded

Hello Codyvaune, Thank you so much for the review and congratulations on your new Wrangler! You are going to have so much fun in your SUV throughout the seasons! I'm pleased to hear that Steve helped to give you a stress-free car buying experience. He is a vital part of the World team, and we are so lucky to have him. I ecstatic that you had a great car buying experience with us. Please do not hesitate to call us or stop in if you need anything else in the future. Enjoy your Wrangler! Best, Justin Simcox, GM

August 28, 2015

Wonderful Dealership Woww!! Been in the market for car for liitle over year. I Go down to neptune and the guys made it happen in hours. STEVE ALFANO JR was nothing short More

by Jcintron21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Alfano Jr
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Aug 31, 2015 -

World Volkswagen responded

Hello Jcintron21, Thank you for the review and congratulations on your new Passat! I am so happy that you had such an enjoyable, stress-free experience with Steve Alfano Jr. He always does such a great job representing World VW and he is an important member of our team. Steve aims to please his customers and he will always go the extra mile to ensure their satisfaction. Thanks again, and enjoy your new ride! Best, Justin Simcox, GM

August 28, 2015

Great Selection, Great Experience We chose World in Freehold because of their huge selection of low mileage used vehicles and their fair no haggle prices. Like most people, we were ve More

by luckykp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Scarpino
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Aug 28, 2015 -

World Volkswagen responded

Hi luckykp, Thank you for the review. Congrats on your new ride! It makes me so happy to know that you had such a great experience with us. We want our customers to actually look forward to car shopping, so I'm pleased that Joe S. was able to give you a positive experience. He really cares about his customers and is always willing to go the extra mile. He is an important member of the World team and we are lucky to have him. Enjoy your new car, and if you need anything in the future, please feel free to stop in or give us a call. All the best, Justin Simcox, GM

August 22, 2015

Great Deal I had a great experience buy my v3hicle at World Volswagon. Steve Alfano Jr took his time making sure I was comfortable with the purchase process. I h More

by wsantiago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Alfano Jr
Other Employees : Kevin Ward
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Aug 24, 2015 -

World Volkswagen responded

Hello wsantiago, Thank you so much for the review! Congratulations on your new car! I am so happy that Steve was able to help you get the perfect car to fit your lifestyle, and also happy that this was a stress-free, positive car purchasing experience. I know that it can be hard to trading cars in, but I know that you will love your new car! Thanks for choosing World and if you need anything in the future, please stop in or give us a call! Best, Justin Simcox, GM

August 21, 2015

Great experience - great staff! We drove 3+ hours down to World of Volkswagen of Neptune in Southern New Jersey to look at the EOS's we saw on their website. While we did not purchas More

by Excited in New York
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dean DeSantis
Other Employees : Karissa Cordoma
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Aug 21, 2015 -

World Volkswagen responded

Hey Exited in New York, Thank you so much for your kind review, and an even bigger thank you for coming all the way from NY to purchase your VW! I am so happy that you found the perfect car to meet your needs. Congratulations on your new car by the way! I really hope that you enjoy driving it, and if you need anything in the future, please feel free to give us a call! Enjoy the new ride! Best, Justin Simcox, GM

August 18, 2015

Best car buying experience in years This was the easiest car buying experience I have had in years - AND I have bought at least 10 new cars in the last 5 years. Steven Alfano was great n More

by davidehaut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Alfano Jr
Report | Print
Aug 18, 2015 -

World Volkswagen responded

Hey davidehaut, Thank you so much for the 5-star review! It is such a compliment to hear that this was an easy, positive experience, from a seasoned car buyer such as yourself. It's great that Steven A. was able to get you a fair price on the car that you wanted. He really cares about his customers, and he does a great job representing the World VW brand. Congratulations on your new car, and we hope to see you again in the future! Best, Justin Simcox, GM

August 16, 2015

Was looking for a specific car I was looking for a specific car & I found it at World Volkswagen. Lowest price as well. No crazy questions when you walk in - just specifics about More

by DMCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
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Aug 17, 2015 -

World Volkswagen responded

Hey DMCK Thank you for the 5-star review and congratulations on your new car! At World VW, we pride ourselves on being honest and fair, and in doing so, we do our best to also offer fair prices. It's so great to hear that Bob was able to help you find the car you were looking for and to answer your questions. Bob is an important member of the World team, and he does an amazing job representing our dealership. Thank you again! Best, Justin Simcox, GM

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