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World Volkswagen

Neptune City, NJ

5.0
1,445 Reviews
World Volkswagen is the fastest growing Volkswagen store on the Jersey Shore. Located just west of exit 100 of the Garden State Parkway, we have a complete selection of new and used cars and trucks ready for immediate delivery!! Each car goes through a rigorous 118 point inspection, road test, and a complete detail. Call us today at (877) 332-8861. for a no obligation demonstration and test drive! Visit our website at www.worldvw.com for our complete inventory and for finance and lease options on the vehicle of your choice!
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4075 NJ-33

Neptune City, NJ

07753

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Showing 1,445 reviews

October 13, 2015

Perfect car buying experience This is the 3rd car I have purchased from Bob DeSantis at World Volkswagen and each time has been a wonderful experience. The staff is friendly, and v More

by patmusto1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DeSantis
Oct 13, 2015 -

World Volkswagen responded

Hi patmusto1, Thank you so much for your heartfelt review, and an even bigger thank you for being such a loyal World Volkswagen customer! Your review made my morning- I am so happy that Bob D. has been able to assist you and your family in finding your perfect cars over the years. Bob really strives to see his customers leave happy and in the car of their dreams. Bob does a great job representing our dealership and we are lucky to have him on our team. I really appreciate that you recommend us to your friends and family, and thank you for continuing to choose World VW. Enjoy your new car! We look forward to seeing you in the future. Best, Justin Simcox, GM

October 12, 2015

2013 VW CC purchase- Terrific My experience with World VW and salesman Dean Desantis was great. They accommodated my schedule to view, drive and purchase the vehicle without any i More

by Geoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Ward
Oct 12, 2015 -

World Volkswagen responded

Hi Geoff, Congratulations on your new VW CC and thank you for your kind words! I am happy to hear that Dean was able to help you find the perfect car, and provided you with a positive, easy car buying experience. At Word VW, we always put the customer's needs first. We know that you have a busy life, and therefore we are always willing to schedule appointments to test drive cars according to what works best for you. It is always our pleasure to meet with customers, no matter what day or time. I appreciate that you would recommend us to your family and friends. Thank you again for your review, and enjoy your new ride! Best, Justin Simcox, GM

October 12, 2015

Excellent Service My husband and I help my mom purchase a certified, pre-owned 2013 Passat from World Volkswagen of Neptune. Our experience with the dealership was ama More

by Yana1007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Draper
Oct 13, 2015 -

World Volkswagen responded

Hi Yana1007, Thank you so much for your kind words. I am so happy to hear that you had such a great experience with Roy D. Roy is an important member of the World VW team and he really cares about his customers. He's not happy unless you are 100% satisfied. He is always willing to go the extra mile, and he does a great job representing our dealership. Congratulations to you and your mom on her new Passat, and if you need anything in the future, please feel free to give us a call or stop in. Thank you again! Best, Justin Simcox, GM

October 12, 2015

Very satisfied The sales man was very professional I enjoyed the whole experience . And would definitely buy here again thank u joe scarpino!! Thanks a More

by Chuck4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke from service, Joseph Scarpino
Oct 13, 2015 -

World Volkswagen responded

Hello Charles, I am so happy to hear that you enjoyed your experience with us and Joe S. Our ultimate goal is to make the car buying experience fun; we never want our customers to feel pressured or stressed when shopping at our dealership. Joe S. is a great salesman because he has a lot of integrity, and he really strives to help his customers find exactly what they are looking for. Congratulations on your new car, and thank you for choosing World VW! Warm Regards, Justin Simcox, GM

October 11, 2015

Outstanding I'm not exaggerating when I say my experience at World Volkswagen of Neptune was the best car buying experience I've ever had. From the minute I step More

by Tonya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Leonard Kolomyec
Oct 12, 2015 -

World Volkswagen responded

Hi Tonya, Your review made me so happy! It is so great to hear that we were able to provide you with such a great experience. It was so nice meeting you and working with you to find your perfect vehicle. We really do our best to make car shopping fun, and we never want our customers to feel stressed or pressured into making any hasty decisions. I am so pleased that you are 100% satisfied with your experience, and I am thankful that you would recommend us to your friends and family. It was truly a pleasure working with you. Welcome to the World Volkswagen family! Congratulations on your purchase and enjoy your new car! Warm Regards, Justin Simcox, GM

October 10, 2015

Flawless!!! Experience was flawless!! I've spent more time in clothing stores than I spent purchasing my Jetta at World Volkswagen in Neptune. They made the pro More

by Jeanie D.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Scarpino
Oct 12, 2015 -

World Volkswagen responded

Hi Jeanie D., Your review made me so happy, and actually made me laugh. I am thrilled that you had such an amazing experience with Joe Scarpino. Joe is a great salesman; he is hardworking, cares about his customers, and he takes a lot of pride in his work. He is a true representation of the World VW brand, and all that we value. I really appreciate that you continue to choose us for your car purchases; I know that you have a lot of options, but it means a lot that you keep coming back to World Volkswagen. You are definitely part of the World Volkswagen family! Thank you again and enjoy your new Jetta! I look forward to seeing you again in the future! Warm Regards, Justin Simcox, GM

October 07, 2015

Great Price for a Wrangler We have been looking for a Wrangler with specific wants and World VW had the Jeep, with a great price, tgousands less than the ones in our home town. More

by Laura From Out of State
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonard, Karissa Cordoma, Danielle Labetti
Oct 07, 2015 -

World Volkswagen responded

Hi Laura From Out of State Wow, thank you so much for your comments and for making the trip to our dealership! I really appreciate all your efforts and for choosing World VW. Picking you up from the train station was the least we could do! I am so happy to hear that you enjoyed your experience at World VW and that you are happy with your purchase! I hope you enjoy your new car and if you need anything else in the future, please feel free to give me a call! Best, Justin Simcox, GM

October 04, 2015

There was no pressure. I was please to find that they were happy to assist you and not sell you. The test drive was hassel free and no pressure followed the test drive for t More

by i bought it
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Draper
Oct 05, 2015 -

World Volkswagen responded

Hello I Bought It, Thank you so much for your review. It makes me so happy to hear that you had a stress-free, positive experience at World. Roy Draper is a great salesman because he is super knowledgeable and he aims to see his customers leave 100% satisfied. Roy does a really great job representing World VW. I apologize for how busy it was when you came in Saturday, but I am glad that after all was said and done, you were able to find the perfect car to meet your needs. Congratulations on your new car, and thanks again! Best, Justin Simcox, GM

September 18, 2015

Great dealership, with professional staff No double talk no smoke and mirrors, just good old fashion customer service. Was a pleasure dealing with Roy Draper and Mark Mendez, both very proffe More

by CSM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Draper, Mark Mendez
Sep 21, 2015 -

World Volkswagen responded

Hello CSM, Thanks so much for the review and a huge congratulations on your new car! We really appreciate that you took the time to share your experience with others and I am so happy that you had a positive car buying experience with Roy and Mark. At World, we believe that the customers always comes first, and we do whatever we can to ensure their satisfaction. There are no tricks up our sleeves. Roy and Mark are valued members of the World team, and they do a great job representing everything that our dealership stands for. Thanks again, and enjoy your new car! Best, Justin Simcox, GM

September 16, 2015

heartbreaking experience we walked out with my sons dream car on August 29th 2015 to find out 3 weeks later after having the car, that the dealership made some huge mistakes a More

by unhappy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Kathrene Fox Executive Specialist , Jason Forster, Mark Mendez
Oct 08, 2015 -

World Volkswagen responded

Patrick and Desiree, Due to circumstances outside of our dealership's control (i.e. insurance) this deal unfortunately did not come together. I can understand your frustration with some of the miscommunications that occurred internally and I apologize for that, as stated many times before. At the end of the day it turned out that the vehicle did not make financial sense for your family once all the variables had laid in place. After three weeks we took the vehicle back at no financial cost to you. Back to a clean slate. I understand your disappointment that the car did not work out; you were by far one of the most excited customers we have ever had to leave with a car. I wish you all the best and I hope Pat has found a vehicle that is a better fit and makes him smile as big as this one did. Best, Jason Forster

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