World Subaru

Dennis M. is an exceptional sales rep who keeps his word and goes way above and beyond for his customers. We purchased the 2014 Forrester for my son, and Dennis even arranged for the new plates to be sent and goes way above and beyond for his customers. We purchased the 2014 Forrester for my son, and Dennis even arranged for the new plates to be sent to West Virginia where my son lives after calling the dealership so we have a contact to work with in the service department. The dealership experience is relaxed, very professional and honest, with none of the typical high pressure sales tactics. Have never owned a Subaru, but would highly Subaru and this dealership --especially Dennis M. More

Made a cash purchase of an '08 Nissan Sentra for my 17 year old son on a Friday, and the car was back in the shop on the following Monday due to an engine smokng like a crop duster even before the chec 17 year old son on a Friday, and the car was back in the shop on the following Monday due to an engine smokng like a crop duster even before the check cleared. I immediately suspected an engine problem. I specifically told the service rep that the car was acting like this was a ring issue, because as the engine heated up, the smoke subsided. After an initial denied request for a loaner car, I insisted that I get one, and it was provided several days later after I became very direct with the service rep. The car was ultimately fixed to my satisfaction, as the dealer obtained a low mileage engine. I requested that my 3 month warranty be reset to start on the day I picked up the car, and Lou informed me he would try to get that done. He didn't ever follow up with me, and my assumption now is that he was blowing some of that smoke from the engine up my skirt. I have since had no other mechanical problems, however, my 17 year old son is now driving on an expired temporary plate, and I have now made several calls to follow up on when I can expect my permanent plates and my title to the vehicle. Needless to say, I have so far been unimpressed. More

I came into the dealership to check out a car I'd seen on line. The car was potentially for my Mother. The dealer, Shane, was very understanding that it's difficult to shop on behalf of someone els seen on line. The car was potentially for my Mother. The dealer, Shane, was very understanding that it's difficult to shop on behalf of someone else, and as I was very interested in the car, allowed me to take it home overnight to show to Mom. I returned with Mom the following day, as she liked it but had questions. After answering her concerns, Shane walked her through the additional options that she wanted, and went beyond our requests in making Mom happy with her purchase. He was extremely patient with my 80 year old Mom, expedited the paperwork and made her confident that her decision was a good one and that he was always available if she needed additional help. For an older woman, who had never navigated this type of transaction, the experience couldn't have been better. Thanks, Shane! More

I was referred to Subaru by a friend. He kept insisting that I go there because they could help me turn my current truck in and get a Subaru. He was right. Glen was very helpful and courteous. He made s that I go there because they could help me turn my current truck in and get a Subaru. He was right. Glen was very helpful and courteous. He made sure I knew all my options before I made a decision. He did not pressure me, which to me was excellent because from past experience people just want to sell and they don't care about the customer. I can honestly say that that was not the case. Glen's manager was very helpful as well. I definitely will recommend them to others. More

Great experience. Great people. Sales Rep gave me his personal number, helped me through the whole process, before and after. Was a little disappointed nobody said anything about the bumper damage on the personal number, helped me through the whole process, before and after. Was a little disappointed nobody said anything about the bumper damage on the car but the rest of it looked good. More

I couldn't be more pleased with my Subaru Outback! The service I received was exceptional! I will be recommending World Subaru to all of my friends and will definitely be purchasing from them again! The service I received was exceptional! I will be recommending World Subaru to all of my friends and will definitely be purchasing from them again! Overall a great experience! More

Yes, without hesitation or qualification. It was a Great experience at world Subaru from start to finish. I was extremely happy with Sam and Reginald. experience at world Subaru from start to finish. I was extremely happy with Sam and Reginald. More