World Subaru

I just wanted to write a quick note to thank your for I just wanted to write a quick note to thank your for your honesty and dedication while selling me my new car. I ve always been wary of car salesman, I just wanted to write a quick note to thank your for your honesty and dedication while selling me my new car. I ve always been wary of car salesman, often with good reason, but you ve helped to redefine the stereotype. Thank you so much for answering all of my questions honestly. I m happy with the car I purchased. You can be sure that if I have any friends looking to buy new cars in the future, I ll be sending them to World Subaru inTinton Falls, NJ, and telling them to ask for Joao Heurta. Thanks again. Robert Loehr More

I've been told my original review is too harsh so I have amended it. The salesman did call to assure me the car was sold to save me a trip and he did try to put something in my price range. For this have amended it. The salesman did call to assure me the car was sold to save me a trip and he did try to put something in my price range. For this reason 'Friendliness' is rated as good, while experience is rated as 'bad'. He was a nice guy but the timeline makes me think something was not on the up an up. Below is a timeline of events. Read it and decide for yourself. 4/16 Find a great deal on a Subaru Forester aka “Phantom“ at World Subaru. 4/17 E-mail Internet Client Care Representative,Tina Mazza, to see if the car is in stock. 4/17 2:45 PM Tina confirms the car will be ready and waiting for me at the dealership for a test drive. 4/17 5:05 PM Write back and tell her I am on my way. 4/17 6:00 Drive an hour to find the car is not at the dealership, only to find the car is on an “overnight test drive”. Salesman X, and his Manager, Mike, are apologetic. As luck would have it, there is another similar model for just a few thousand dollars more. Test drive a similar vehicle. I confirm that I like the model but the one I want is not there. Have a very pleasant conversation with Mike where I explain that I have pre-approved financing and cash on hand to put down on the vehicle. Mike leaves to check to see if the “overnight test drive” client is interested. He is not. His wife wants something newer. The Subaru “Phantom” will be back in stock tomorrow at 1:00 PM. I confirm that I am a motivated buyer. Leave last night expecting to buy the car the next day. Confirmed the vehicle will be in stock the next day for me to drive and purchase. They will notify me when it arrives. 5/17 8:32 PM E-mail Tina to say the car was not in stock as she had indicated. 5/18 11:40 AM Receive e-mail from Reginald Thompson confirming that the vehicle has arrived. His e-mail explains that I should call to speak to Salesman X that afternoon. 5/18 3:40 PM Speak to Salesman X. The car is in stock. He will put it in the back for me. I confirm that I am going their straight from work and I will be there by 7:00 PM. 5/18 5:10 PM Salesman X calls again. “Sorry, that car has been sold. My manager told me I couldn't hold it." Obviously I am more than a little annoyed. A lot changes in 90 minutes during the middle of the week, in the middle of the month, in the middle of the day at a car dealership. I was the only costumer last night between 5-6. Too bad for me. Fortunately, they do have a similar one in stock for only a thousand more than I was willing to spend. I will buy a Subaru elsewhere and spend a few thousand more to avoid these 'unfortunate' types of mishaps. More

Patrick was extremely friendly and knowledgable and made the process quick and easy. I was able to select a specific model and color and have it available within days. I would definetly recommend World Su the process quick and easy. I was able to select a specific model and color and have it available within days. I would definetly recommend World Subaru to friends and family. More

Our entire experience purchasing a Subaru Impreza from this dealership was excellent. Our salesman, Girsh Berman, is a professional who knows the cars and handled each phase of the purchase in an easy goi this dealership was excellent. Our salesman, Girsh Berman, is a professional who knows the cars and handled each phase of the purchase in an easy going pleasant way. There was no pressure from him on any aspect of the deal and I spent quite a lot of his time coming to decisions on various aspects of the financing. But neither he nor Mike the Finance manager and Mike the Sales mgr showed any impatience with us at all and that was truly appreciated. We had been to another Subaru dealership much closer to home where we spent almost three hours without getting a firm price for the car from the salesman or his manager. When we visited World we got direct answers to our questions and had no trouble arriving at a fair price. There was truly a huge difference dealing with World. More

Lester is very kind and easy to talk to. He is knowledgable and detail oriented. He took all the stress out of the car buying experience. I tell everyone I know about the pleasure and ease I exper knowledgable and detail oriented. He took all the stress out of the car buying experience. I tell everyone I know about the pleasure and ease I experienced during this process. The service department is friendly and very easy to work with. They are very accommodating More

I was looking to purchase a new Subaru and very glad that I came to World Subaru for my purchase. It was the best new car buying experience I have had in my 34 years of purchasing vehicles. I dealt with sale I came to World Subaru for my purchase. It was the best new car buying experience I have had in my 34 years of purchasing vehicles. I dealt with sales associate, Patrick Dougherty who made the process extremely easy and very transparent. Patrick gave me the best deal on my New Subaru Crosstrek and also made it extremely easy to trade in my two cars and especially my Versa which I owed more on than the car was actually worth. Patrick was able to package the deal so that I was saving money in the long run and gave me a better interest rate than I originally had. It was extremely easy to deal with Patrick who is considerate and extremely competant and made this a very smoothe transaction. I highly recommend Patrick and World Subaru if you are in the market for a new car and an excellent buying experience!! More

In the passed Year and a half I have purchased two cars from this dealership. First one was used and the second new. Both times Glen has helped me, and made my experience stress free and worth me writing a from this dealership. First one was used and the second new. Both times Glen has helped me, and made my experience stress free and worth me writing a review. The customer service and family like environment they proved has set the bar high for there competitors. I will continue going to them in the years to come as well as refer anyone looking for a car. Thanks again. More

Lester was a pleasure to work with and very helpful throughout my decision process. He was able to answer all the questions that I had and the ones he couldn't answer he went and got answered without throughout my decision process. He was able to answer all the questions that I had and the ones he couldn't answer he went and got answered without giving me false information. There is no doubt I will be talking with him again soon on another vehicle! More

First off I want to start by saying how GREAT this dealership is to work with. Mike Fein my salesman was a pleasure and was very knowledgeable of the Subaru product. He gave me options on how to go ab dealership is to work with. Mike Fein my salesman was a pleasure and was very knowledgeable of the Subaru product. He gave me options on how to go about the lease or purchase and was very informative. Everything was up front and no hidden fees or shenanigans! Overall, this was by far the best experience I've ever had, and I've been buying cars for years. I would definitely recommend world Subaru to anyone and everyone! ask for mike fein! he was awesome! More

Lester Soto made my car buying experience comfortable, fast and easy. He was excellent and knowledgeable. He made me feel like part of the family. I will never go to anyone else besides Lester at World Su fast and easy. He was excellent and knowledgeable. He made me feel like part of the family. I will never go to anyone else besides Lester at World Subaru. More