World Hyundai Matteson

Disappointed I bought a car from world Hyundai and October I still have not received my paperwork to go get my license plates and now my temporary plate is expired I bought a car from world Hyundai and October I still have not received my paperwork to go get my license plates and now my temporary plate is expired now they're telling me that they will not give me another temporary plate until my paperwork comes in I understand when you buy a car to state it takes a few weeks I should've had my paperwork already not to mention when I call all they do is shove me from one person to another person and I get voicemails I would never recommend your your car dealership and nor will I buy another car from you guys I am disappointed with your service and callbacks and everything else More

100% satified from start to finish! My wife and I bought two cars from World Hyundai at the Matteson Auto Mall this year. She got a new 2014 Sonata Limited and I got a new 2015 Sonata L My wife and I bought two cars from World Hyundai at the Matteson Auto Mall this year. She got a new 2014 Sonata Limited and I got a new 2015 Sonata Limited. From start to finish we were 100% satisfied with each transaction! Customer Service was excellent and the process was quick and efficient. The deals we received was better than any other Hyundai Dealership we had visited. We were treated with respect and courteousness and the entire process from start to finish tool less than 2-hours. Both of us highly recommend buying a car from World Hyundai. More

Can i give negative rating? I was in the process of buying Hyundai Genesis and interacted with sales people from this dealership. I had specifically asked for the two colors that I was in the process of buying Hyundai Genesis and interacted with sales people from this dealership. I had specifically asked for the two colors that I was looking for and options on the car that I wanted. I was told via email that they have the vehicles of my description and can come in. I called them to confirm the same before leaving my house (1 hour away) and took appointment for same. I told the sales person that this is important for me as it was my wife;'s birthday and it was importat for me to buy the vehicle of her selcted color for me and explained where I was driving from. After reaching the dealership I was told they don’t have the vehicle - then they tried pretend that the set vehicle will reach to them on Monday. It turned out two days later that even Hyundai regional office was trying to locate a car of my choice color from somewhere outside so I dont know how their statement of they will have that vehicle on Monday delivered by Hyundai (not acquired from other dealer) made sense I hope car companies take strict actions against such behavior and impose some penalties for showing complete lack of respect for their potential customers as this caused loss of time and money for me. It was a huge disappointment for my wife wasting so much time on her special day and just to find out we have been given false information Wish there was a way to give -ve stars on this page for this experience More

This place is full of liars! if i could give this place zero stars i would. I was lied to every step of the way. They had a trailblazer online and i really wanted it so i went dow if i could give this place zero stars i would. I was lied to every step of the way. They had a trailblazer online and i really wanted it so i went down there to get approved. My credit isnt the best but they approved me for what i wanted. Told me the car was away at detail and would be ready later. The salesman Josh, which i later found out was the 16 year old owners son, told me it was pulled up front ready to go. I arrived there and when i walked in Josh immediately passed my paperwork to another salesman who had no idea what josh promised. They said they couldnt find the trailblazer when just 20 minutes before Josh told me it was ready to go. More lies later and after i demanded to see the vehicle, they pulled it up and i found out it had no power steering and a check engine light was on. The truth finally came out and they said they needed to put 2,000 into and charge me more after they fixed it. I said this was absolutely ridiculous. In between all of this they tried selling me a different car which was the same price as my trailblazer. I needed a car so i said ok ill take it. After i said ok they came back and said another salesperson might sell it. I had more than enough at this point and got more upset. They took back the sale and said i could buy it. Lied again and the car turned out to be $3000 more than originally said. I was lied to more times than i could count by numerous people. It wasnt just one person it was the whole business. This place is a joke! Nobody should ever waste their time here no matter how good of a deal they say the car is because its a lie! This place sucks! More

I have purchased many cars from different dealerships, and I have never experienced greater service than I have at World Hyundai in Matteson. Their entire team was amazing. I was looking for the best pric and I have never experienced greater service than I have at World Hyundai in Matteson. Their entire team was amazing. I was looking for the best price for a new Santa Fe, I received numerous quotes from other dealers, but World Hyundai offered the best deal. They were very competitive with prices and interest rates for financing, no other Hyundai dealership even came close. Everyone we dealt with was extremely friendly. I want to tell all my family and friends about this dealership... I would never go anywhere else. More

I went to World Hyundai in order to trade in my current car with low mileage and get a good price on a Hyundai Tucson (new). We were greeted by salesman Robert Blue upon entering. He was very friendly, b car with low mileage and get a good price on a Hyundai Tucson (new). We were greeted by salesman Robert Blue upon entering. He was very friendly, but while we were waiting as they priced my trade-in, he encouraged me to give them a good review on this site and Facebook. I thought this was odd as I wasn't near being done dealing with them yet. After that, I was brought in to talk to the sales manager (can't remember his name). He was quite patronizing and called me names, such as sweetheart and honey, which I do not appreciate whatsoever during a business deal. I wanted around 12,000 for my trade-in because that is what it priced out on KBB. I realize I may get a little less than what KBB says, which I'm OK with, so I was willing to go around 11,000. He offered me 8,000, and I told him 'no way'. He obviously thought I was stupid because I'm a woman. We finally did agree on a price. Then, I was informed that the color Tucson I wanted had to be traded in from another dealership and would be ready in a couple of days, which was fine. I was directed to Camille, the finance manager, who handled the plate transfer and such. Fast forward a few weeks-I was told that a special deal was going on that allowed good students to get $100 toward their downpayment. I had my transcripts sent over, and Camille informed me that they were never received. What is $100 in the grand scheme of things, so I let it slide, which was stupid of me, I know. Then, I come to realize that my plate registration never went through, so I had been driving around illegally. I called Camille to straighten this out. She was very receptive and assured me it would be taken care of. Fast forward 2 more weeks. It was never taken care of. 3 or 4 phone calls later finally got me somewhere. I finally posted my frustrations on their website, and I got an immediate call from Camille saying she wanted to make it up to me with a free tank of gas if I brought the car in. Thinking this was a great deal, I brought it in and was informed that I would be taken by a porter to an off-site gas station and he would fill it up. This was highly uncomfortable as I had to drive my car with a complete stranger in it who had no idea what gas station we were supposed to go to (he asked-"where is the nearest Speedway?"). We get to Speedway, and he brings in the gas vouchers, only to be told that they were no good. Back to the dealership we went! I told him I wouldn't be waiting around for another trip to the gas station. What a waste of time. I called Camille and told her if she wanted to make it up to me she'd need to send me a check. She actually did send me one for $100, which was what should have happened in the first place. Camille was very friendly and I do believe she tried her best, but unfortunately she works for a terrible dealership. NEVER AGAIN!! More

I had brought my sister in law to look for a used car. They are very aggressive and deceptive. Stay away from this dealership by all means. First when you walk in they seat you to fill out a customer pr They are very aggressive and deceptive. Stay away from this dealership by all means. First when you walk in they seat you to fill out a customer profile sheet. They make you wait, take your license and wait more. We were guarded by a salesman named Damon. He was ignorant to our needs, aggressive in suggesting what my sister in law would want to buy and like most car salesmen, a poor liar. We had seen numerous cars on the the World Hyundai website that we were interested in viewing to hopefully test drive. We had brought these to his attention to at which he had said were not available for us. He then had told us that our price range was not realistic and that we would be looking in upwards of a number that was not affordable. He more than encouraged us to consider a newer car. After waiting, my wife had confronted the sales manager. He was taken aback by my wife's feelings of overwhelming uncomfortableness and uneasiness of lack of service. He had then coached Damon to let us roam the lot of their used car inventory. We had proceeded to walk around and noticed there was very little info on the window stickers and lack of a sales price. In that time period, Damon brings to the front a used silver Hyundai Elantra. The car was very dirty and stained. It had an unacceptable gut-wrenching odor. This is simply unacceptable. We then proceed to walk back into the dealership upon which a younger woman tends to us with a list of possible cars. She tries to do a hard sell on cars that my sister in law was completely disinterested in purchasing. It was obvious that due to Damon's lack of customer service the sales manager felt that maybe a woman would soften a sale. My sister was interested in a used blue Hyundai Elantra to which the car is brought around to the front. We had all gotten in and as she pulled away, the car made an annoying grinding sound. Damon had decided that turning up the radio would rectify the sound. It was an obvious mechanical issue that my sister in law related to her current car. After 10 minutes of driving the car and utter worry that this car may break down at any point, we returned to the dealer lot. Damon was less than slick in admitting to there ever being a problem and still pushed on with the sale. All in all, 2 hours had elapsed and with this experience, I will never return to this dealership nor could I in my right and sound mind recommend purchasing from this dealership. We did purchase a car the same day at the Toyota dealership in the same automall for a few thousand more. The level of customer service was definitely a difference between night and day. More

Overall had a good experience. When I first went in was skeptical was told that I would be approved for any car on the lot with no money down which of course was not the case. I did however did get a car t skeptical was told that I would be approved for any car on the lot with no money down which of course was not the case. I did however did get a car that I wanted for a fair price with a very low down payment. The only major complaint that I did have is that I was told that the car was newer and had some options that it did not have before I saw it. I will say that I think that Edwin was giving information on the newer model of the car that I was not able to get. However I did get a Charger and I love it! More

I love my two Hyundai vehicles. They are both very well built, reliable and in four years they each have 13,000 miles each and are garage kept. Taking them both in for the stop light switch recall and oil built, reliable and in four years they each have 13,000 miles each and are garage kept. Taking them both in for the stop light switch recall and oil change I took a test drive of the new Sante Fe. Yes it is a pretty bauble. To make a long story short, I am loyal to the brand but the sales experience is a joke. I am a business owner. They approached with a deal shorting me on the trade by $4,000, increasing my payment by $100 a month ($50 would have hit the mark) and presenting me with a number scribbled on a piece of paper, not a formal written proposal. On top of it, I sat there for a total of 90 minutes over two days for this poor excuse of a sales experience. I don't do business that like that. I will go back for my oil changes but that will be it. More

I had a great experience buying my car Eric was a very nice person i actually had a fun I love my new car yay nice person i actually had a fun I love my new car yay More