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World Ford Pensacola

Pensacola, FL

Overview
Reviews
Vehicles
4.6
1,842 Reviews
Call Dealership (850) 476-9050
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6397 Pensacola Blvd.

Pensacola, FL

32505

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Showing 1,842 reviews

May 22, 2025

Went in for oil change and recall fixes. Appreciated the video confirmation of some maintenance items being checked. One recall unable to be completed, but only because Ford doesn’t have pa More

by dosguide
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisors
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May 24, 2025 -

World Ford Pensacola responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 22, 2025

They were extremely nice and not treating us as just someone they had to deal with. More

by keeseeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Sims
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May 23, 2025 -

World Ford Pensacola responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

May 22, 2025

On time with oil change. Honored my coupon. Clean facilities. Prompt updates.service advisor was fast and polite! More

by Lsclemons2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 23, 2025 -

World Ford Pensacola responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

May 21, 2025

Katie Ferrell made sure our truck was repaired on Saturday. We wet out of town. More

by Stanessner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Ferrell
Report | Print
May 22, 2025 -

World Ford Pensacola responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

May 21, 2025

Robert was courteous and professional. My truck was ready earlier than expected. I appreciate his help. More

by Kevroy88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Karwacki
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May 23, 2025 -

World Ford Pensacola responded

Hi, we're happy you found our staff to be so supportive during your experience here at World Ford Pensacola. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 20, 2025

I have been using your service since I bought the SUV in 2014 and have aways received excellent service. More

by gillumj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry McWatter
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May 22, 2025 -

World Ford Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 20, 2025

They did an awesome job and took care of all our needs such a great experience. More

by bigge5359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 22, 2025 -

World Ford Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 20, 2025

Made appointment 9:15, arrived at 9 Oil che/t rotation. Austin Sims good about checking in Took 3 1/2 hrs. More

by redladybug58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Austin Sims
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May 22, 2025 -

World Ford Pensacola responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

May 20, 2025

Great service! They took care of my recall issue faster than expected. I will definitely recommend. More

by etater61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Jones
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May 22, 2025 -

World Ford Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 19, 2025

Been here twice now for an oil change and tire rotation. My first visit took over 3 hrs. And today, it was 2 hrs 30 min. This is completely unacceptable. Other dealerships can do this same service in an More

by shea.calvert
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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May 21, 2025 -

World Ford Pensacola responded

We appreciate your feedback and understand the frustration caused by the delay. While we typically plan for about an hour and a half for this service, we did not meet that standard during your visit. We apologize for the inconvenience and are committed to improving. Please don’t hesitate to reach out if there’s anything I can do to regain your trust. Justin Murphy      Service Director - World Ford Pensacola 850 266-2168 justinmurphy@worldford.com

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