World Ford Pensacola

It was over 35 days in the shop due to “backlog”. But Danny kept me apprised of the situation and on all the repairs. He was also helpful in getting me rides to and from Dealership. But Danny kept me apprised of the situation and on all the repairs. He was also helpful in getting me rides to and from Dealership. More

I was traveling into Florida from Louisiana and came upon some engine issues with my Ford. They took me in right away to check it out and had me fix the next day great friendly staff and impeccable service t some engine issues with my Ford. They took me in right away to check it out and had me fix the next day great friendly staff and impeccable service thank y’all so much. More

Great dealership. Easy to do business with. Sales people are professional and willing to negotiate. Easy to do business with. Sales people are professional and willing to negotiate. More

Danny from service was outstanding and a joy to work with during my oil change and diagnostic. He was able to help me make an informed decision. during my oil change and diagnostic. He was able to help me make an informed decision. More

The World Ford Dealership is very clean and the staff are super friendly and helpful. super friendly and helpful. More

I booked my oil change online and the computer told me that the cost would be $69 and that is what I expected to pay because they knew my vehicle was a diesel when I made the appointment. When I went to l that the cost would be $69 and that is what I expected to pay because they knew my vehicle was a diesel when I made the appointment. When I went to leave they came out with an invoice for $170 this sounds like deceptive bait and switch. More

Very friendly with a wide selection of cars on the lot and Dalton is a great sale representative. and Dalton is a great sale representative. More

Other than the three hour wait for the oil change, everything was was good. It was pretty busy at the dealer today. everything was was good. It was pretty busy at the dealer today. More

Took 3 weeks to get my car in for an issue that was under extended warranty. I asked if they offered loaner car. I was told no, they do not offer loaners. This was extremely inconvenient but did not want to extended warranty. I asked if they offered loaner car. I was told no, they do not offer loaners. This was extremely inconvenient but did not want to pay to have my car towed anywhere else. They also did not call and give me updates. When the car was looked at by a service tech, they sent me a text with paperwork asking to approve or decline service. After I got a call saying it was complete and I could come pick it up, they was already closing for the night. When I got their to pickup my car the next day, it took about 45 minutes to receive help from anyone. I even walked around asking for help. This has solidified my decision to never do any business with World Pensacola Ford. When I got the car back I also noticed an issue with the clock being stuck at 10:16. The time is not working. I removed the negative battery cable for 15 minutes than hooked it back up to fix the issue they caused. More

Quick, friendly service, wait was reasonable. Facilities new and well-kept. Service price was what I would expect. Facilities new and well-kept. Service price was what I would expect. More