World Ford Pensacola

Called and made an appointment because the windshield wipers quit working on my F250. Was told it would be two weeks before they could look at it. Why would they have me make an appointment then? Was tol wipers quit working on my F250. Was told it would be two weeks before they could look at it. Why would they have me make an appointment then? Was told the control module was bad when they finally had a chance to look at it. Was told it would cost $374 for the parts and an hours worth of labor. So 550 bucks. When I finally got my truck back it was $1159. Not a very good way to do business. More

The service man lost my lug nut key. I went back and was given a random lug nut key. I called for the service manger and was sent to her vm. I didn't get a call back. I want my lug nut I went back and was given a random lug nut key. I called for the service manger and was sent to her vm. I didn't get a call back. I want my lug nut key and not someone else's key. I know I shouldn't be surprised because the last 2 times, not including this time, there has been an issue with the service department. More

The Service Advisors are always extremely professional and courteous. They keep you up to date via texting to let you know exactly what is happening with your vehicle. and courteous. They keep you up to date via texting to let you know exactly what is happening with your vehicle. More

Brian was great advisor got me in and out for oil change very quickly. Awesome price too very quickly. Awesome price too More

Brian in service is did an amazing job. Great customer service especially considering I did not have an appointment! Great customer service especially considering I did not have an appointment! More

Good job doing the work that you did on my vehicle when you did the work. you did the work. More

Excellent customer service with timely communications. I would recommend to anyone needing their car serviced or repaired. I would recommend to anyone needing their car serviced or repaired. More

Alan was really good at checking our car in and the work was done in a timely fashion and the car runs great. The only problem I had was trying to set up an appointment by phone.. I had to actually go into was done in a timely fashion and the car runs great. The only problem I had was trying to set up an appointment by phone.. I had to actually go into world Ford to set up my appointment. More

Went in for an oil change today and needed to be out by a certain time. Pensacola Ford delivered!! The advisor Ryan G was on it from the start. Made sure I had all the information I needed when another issue certain time. Pensacola Ford delivered!! The advisor Ryan G was on it from the start. Made sure I had all the information I needed when another issue popped up. But, still got me out of there on time to make my meeting. Thanks Ryan and the Tech that worked on my vehicle. I appreciate it!! More

Solid place to do business with! Service department is A1!! Always kept me informed of my vehicles status! Polite staff all around. Service department is A1!! Always kept me informed of my vehicles status! Polite staff all around. More