World Ford Pensacola

Thoroughly checked out my car and fixed everything in a timely manner. Also, Robert, recommended a tune up because the engine had over 100,000 miles and the car runs so much smoother now. Love the servi timely manner. Also, Robert, recommended a tune up because the engine had over 100,000 miles and the car runs so much smoother now. Love the service department and the coupons that make getting my car serviced a bit more affordable. Thanks for a job well done!! More

Very pleased with the very knowledgeable people in this dealership! Worked with me to achieve my final goal! Really like the new ford Maverick!!! dealership! Worked with me to achieve my final goal! Really like the new ford Maverick!!! More

The wonderful customer service started when I got out of my car, everyone was very courteous, friendly and welcoming. My Salesman Logan WIEDENBECK is awesome. He explained the contract, discussed the car my car, everyone was very courteous, friendly and welcoming. My Salesman Logan WIEDENBECK is awesome. He explained the contract, discussed the car facts and went over my warranty in great detail. Logan also followed up with me since I bought the car to see if I had any questions or concerns. I definitely will and have referred several people to go to World Ford when they need to purchase their next vehicle More

Great at communicating what they are doing and progress. Ellen was a very good service rep. Ellen was a very good service rep. More

Very friendly staff and salespeople great selection of vehicles. Not pressured to buy anything. Relaxing atmosphere vehicles. Not pressured to buy anything. Relaxing atmosphere More

They sold a part to our repair tech who installed it and attempted programming. It has several issues still after programming. I called and was told to bring it in and they would test the part and if it was attempted programming. It has several issues still after programming. I called and was told to bring it in and they would test the part and if it was bad they could replace it. It was a bad part (BCM) and they did warranty the part as it was only a few weeks. They never mentioned charging for the checking of the part but charged me anyway as well for the install and programming. They said it would be 2-3 days and we gave them 10. We got home from a trip to discover it was not yet fixed despite being told it was. We drove a total of 3 hours to to told the tech (allegedly one of their best) had forgotten several items and we would need to leave it again and driver 3 more hours to pick it up the next day or after. This was a terrible experience with zero concern from management, despite the service writer clearly needing and asking for assistance. Would never recommend them. More

Katie F. Resolved my issue with fast and friendly service! I will be back. Thank you Katie! Resolved my issue with fast and friendly service! I will be back. Thank you Katie! More

Dealership was fast and friendly during my truck service. No issues arose during service. Will continue coming back to service my truck there. No issues arose during service. Will continue coming back to service my truck there. More

Ellen Stubenhaus was my service advisor, she was great, very welcoming, and knowledgeable about the process and time it would take. Repairs were timely and well executed. Great experience overall. very welcoming, and knowledgeable about the process and time it would take. Repairs were timely and well executed. Great experience overall. More

Took care of oil change and had a tire repaired. Had a great experience. Thanks Had a great experience. Thanks More