World Ford Pensacola

My name is Ken Brown; I am an Army retired (Vet). I had a schedule appointment 31 May 2025/Saturday/ 7AM at the Ford Dealership in PCOLA. A situation came-up and the service Brittany was Off that day I had a schedule appointment 31 May 2025/Saturday/ 7AM at the Ford Dealership in PCOLA. A situation came-up and the service Brittany was Off that day from work. She called me on Monday like a True Professional leader, and address the situation I encountered on Saturday, because of her actions I will continue to allow World Ford in PCOLA to be my auto motor center......Thanks a lot Brittany, keep providing good leadership at the dealership and for our community area. More

Salesman Dalton was very knowledgeable about the vehicle. The whole buying process was very efficient. The facility was clean and inviting. The whole buying process was very efficient. The facility was clean and inviting. More

Very professional, took great care of my new vehicle. Service manager allowed me to use their office for a meeting while I waited. Service manager allowed me to use their office for a meeting while I waited. More

Amazing service provided by World Ford Pensacola to replace all four tires in a timely manner and provide excellent updates on the process while waiting for service to be completed replace all four tires in a timely manner and provide excellent updates on the process while waiting for service to be completed More

The service assistant Katie was great and helpful. The time it took to complete the work by the repair center not good. It took three weeks. The time it took to complete the work by the repair center not good. It took three weeks. More

Very knowledgeable and helpful service team! Answered all my questioned and provided excellent recommendations to keep my vehicle up to date. Answered all my questioned and provided excellent recommendations to keep my vehicle up to date. More

Great! Service was excellent and Timothy was polite. I’ll remember to use Timothy on my next visit! Service was excellent and Timothy was polite. I’ll remember to use Timothy on my next visit! More

Professional. Quality service. Friendly staff. They have serviced my vehicle several times and have always been through and fast. Great waiting area. Quality service. Friendly staff. They have serviced my vehicle several times and have always been through and fast. Great waiting area. More

I just went outside to verify that tires were rotated, since I marked them, to my utmost surprise they were not, so I will be returning my truck to have this critical service done. since I marked them, to my utmost surprise they were not, so I will be returning my truck to have this critical service done. More

They are very helpful courteous, polite, and knowledgeable and a pleasure to work with S knowledgeable and a pleasure to work with S More