World Ford Pensacola

Welshed out on deal!! Would not stand behind agreement we made with them-then it was 'oh well'. My opinions of a sales salesman remains unchanged! we made with them-then it was 'oh well'. My opinions of a sales salesman remains unchanged! More

I bought Ford Edge from thius dealership through X-plan. Everything worked great, I got on-line quote, found the right vehicle on their on-line inventory list, drove it, liked it, the price was correct acco Everything worked great, I got on-line quote, found the right vehicle on their on-line inventory list, drove it, liked it, the price was correct according to the X-plan, I got all the discounts they offered and I bought the vehicle. Everything was smooth, the staff were very polite, not pushy at all (I cannot stand pushy salesmen). The entire experience was very positive. More

On 27Sep12, we took my wife's car into World Ford of Pensacola to have work done for a recall on her 2004 Ford Escape and to have the service department check on an ongoing oil leak. At that time, we w Pensacola to have work done for a recall on her 2004 Ford Escape and to have the service department check on an ongoing oil leak. At that time, we were told that they needed to add dye to the oil to find the exact location of the leak and we would have to come back later, which we OK'd and they did. We were not notified of a pinion seal leak or license plate lights that were marked as RED on the "Vehicle Report Card". In addition, they marked washer fluid needed to be filled when I know I had just filled the fluid prior to bringing it in. When we went back (13Oct12) to get the oil leak located exactly, we were told that we had leaking at two seperate points and needed to have multiple gaskets replaced. Our initial estimate that was given was about $1000. We asked if that included parts and labor as well as tax. I specifically asked Mrs. Rogan (our service advisor) if tax was included in that and she said "yes it is". We dropped it off and approved them to do the repairs. We were assured that they would have it done by the end of the 3rd day. Kathy called and said they found another oil leak and the spark plugs needed replacing as well and quoted the additional cost of $250 and would not be able to pick up the car until the following day when they could get the parts and do the work. When it came time to pay the bill, we were told the total would be $1347.88. The total including tax. When we brought this up, we were told that "service advisors are not allowed to quote tax included with repair costs". So, Mrs. Rogan lied to us about the cost including the tax. With some grumbling, we paid the additional tax and left. The next day, were out driving and were about to pull into a parking lot and we heard a loud clank under the hood of the car and lost power steering on the car. We immediately parked opened the hood to see what we could see and noticed the drive pulley was missing and the serpentine belt was dangling loosely. So we went back to the corner of the lot and saw the drive pulley laying on the highway turn lane. If this had happened 5 minutes earlier when I was doing 55 MPH on Highway 98, it could have caused a serious accident either by me loosing control of the car or the parts bouncing around on the road and causing others to lose control of their cars. I shudder to think what would have happened if this kind of repair was done on a vehicle driven by an elderly person. I'm fairly certain they would have died due to World Ford's mechanics. We managed to get the car down to GoodYear Auto center in Navarre and they were able to put the parts of the car back on (charging us $101.42). When I contacted the service department of World Ford about why they were trying to kill my family, I received several chuckling remarks about how their mechanics weren't out to kill us and they were certain it wasn't their fault. When I assured them that it most definately was their fault and I had the documents from GoodYear to back me up on that, they changed their tone. Eventually, after several phone calls to the service department (and finding out that the service manager Jerry Taylor had quit), I agreed not to press attempted murder charges against World Ford and their mechanics and they agreed to refund the $885.95 labor charges of the incompotent mechanic that did the work on our car. In addition, they agreed to pay the $101.42 that we paid to GoodYear to fix their failure. Also, they said they would refund the tax that Mrs. Rogan had not told us was included in the repair. So far they had agreed to refund $885 (labor), $101.42 (repair), and $94.05 for a total of $1,081.42. All they needed was the receipt from GoodYear for the $101.42 which I provided the very next day (14Oct12). I was assured that they would process the claim and have a check mailed to us. After a month of not receiving the refund, I called World Ford back and was told that Jerry Taylor had quit and they couldn't find my paperwork and so the claim had never been processed. If you see my above statement, Jerry had already quit before they agreed to refund the money. I was told that since Jerry had quit, they couldn't find any of the paperwork and I would have to wait for a new claim to be filed. Needless to say, I was at the end of my patience. Instead of playing any further games over the phone, I went in to World Ford and spoke directly to the "new" service manager Mark Sacco and told him in no uncertain terms that he would have my refund for me today and I would wait while he figured out how to do his job. Within 2 hours and dealing with Mr. Sacco's bad attitude, I had the check in hand and was out the door. A complaint was filed with the Better Business Bureau and several other complaints and reviews were done as well. Let this be a warning to others to stay as far away from World Ford of Pensacola as possible. As for me and my wife, we would rather drive her 2004 Ford Escape out into the middle of the woods and set it on fire before allowing World Ford of Pensacola's service department check the air pressure in the spare tire or do any work on the vehicle again. When we returned to Goodyear on 17Nov12 to complete the work that was never mentioned to us but was listed on the "vehicle report card", we had them do a good check of the vehicle to make sure nothing else was missed or was going to fall off. They ended up finding several more things the dealership service center/technician missed. The items included were: rear shocks were leaking, front struts needed replacing, transmission fluid was dirty and needed a check up, power steering fluid is dirty, the rear brakes needed adjustment an alignment would be needed after the work on the shocks and struts and the battery life was depleted and the air filter was dirty and needed replacment. I was not surprised to hear that they found more things that were missed by WorldFord, however what got me the most was they actually had mentioned they had to secure the air filterin properly as it wassn't when they found it on their initial check, which means they actually saw the filter and said nothing about it. They also marked the wear left on the brakes but didn't mention any adjustment was needed. If they were competent they should have found and mentioned everything, However did not and we were left with multiple trips to multiple places, multiple costs and parts falling off. I would like to, however, point out an employee of World Ford that was helpful. Mrs. Roberta Elliotte helped me throughout this process and she should be commended. It's unfortunate that she has to work for such a terrible company. More

We are an older couple was hard to see some things till we got home and really had a chance to look at truck due to poor eyesight Was so excited to get our truck repainted ended up with Painted over dirt,d we got home and really had a chance to look at truck due to poor eyesight Was so excited to get our truck repainted ended up with Painted over dirt,dents & and chips, marbling in paint color,door jams a mess damaged trim put on truck other trim thrown away will have to have truck redone somewhere else filed w/BBB. Rude treatment after they were paid and really rude after trying to make resolution after contact with BBB. This dream became a nightmare would never recommend them to anyone else! Had saved along time to have this done and was stolen in the blink of an eye. They had the truck for a Month and still could not do a professional Quality job. HEY FORD WHATEVER HAPPEN TO QUALITY IS JOB 1 ???? I have had Fact O Bake do better in the past on another vehicle with friendlier service. I will say they do have 1 good customer serviced minded employee in their body shop Pedro was friendly & and professional throughout trying to get problems resolved no doubt everything would have been done if left up to him but he was low man on totem pole. Thanks for all you tried to do Pedro!! Was so looking forward to taking it to shows its a 1996 F150 XLT EXT Cab this was going to be our hobby we will still go to the shows and give these reviews @ every car & truck show we attend maybe we will be able to save our money to have it redone again before too long. We still love our Truck just does not look as good as it did before they touched it !!!! We are not being picky or hard to please and invite Any Ford Executive to look at our truck and tell us he or she would be satisfied with the job that was done. TY More

I found a vehicle that I was willing to drive 800 miles to go pickup and requested information over the internet. I was contacted by Chad in their internet sales department. We started negotiating, and I t to go pickup and requested information over the internet. I was contacted by Chad in their internet sales department. We started negotiating, and I told him I was looking for a price with Ford's 0% financing offer for 2012 models. He shot me a price and we went back and forth negotiating different things. I was working on the plan to drive there, and asked for a breakdown with taxes, fees, etc all lined out so there weren't going to be any surprises after I drove that far. I had to ask him several times before he finally told me...."well the price I gave you was with the rebates currently offered, not the 0% financing price, you get one or the other" The true 0% financing price was more than $5,000 higher, and he still refused to give me all of the fees broken out, just said +TTL. I confronted him about it, and he said he went above and beyond negotiating with me, he forgot about me asking for 0% and he didn't think it was an issue because up until that point I "hadn't brought up the price." I didn't bring up the price because he said there was no further room to negotiate the price. I felt like I got the typical "bait and switch" that is common with car dealers. I wish just once I could find someone that is honest, especially when I was willing to go above and beyond to get this car. More

We bought an F150 and a Focus from this dealership within a week. Even through a remodel they were fast, friendly, and able to make our car buying expierence a great one. I will certainly return for all of m a week. Even through a remodel they were fast, friendly, and able to make our car buying expierence a great one. I will certainly return for all of my future Ford purchases and service work. I see now they have a brand new facility which will only make there services better. I will recomend World Ford to all of my friends and family in the market for a New Ford or preowned vehicle. More

I had been weeks searching the Gulf Coast dealerships from Biloxi to Pensacola for a good deal on a used car. Found something I liked at World Ford and made an offer - after some back and forth we came from Biloxi to Pensacola for a good deal on a used car. Found something I liked at World Ford and made an offer - after some back and forth we came to an agreement that I was very happy with. Sales associate Sandy McMurphy made the process easy, and the whole experience was quite enjoyable. Sandy was more than helpful, cordial, knowledgeable and it was a pleasure dealing with him. I recommend Sandy to all and will seek him out for any further purchases. More

Two days after purchasing the vehicle that was supposed to be equipped with the voice activated SYNC system (one of the main reasons for my purchase of the vehicle) the system would not work. I have now t to be equipped with the voice activated SYNC system (one of the main reasons for my purchase of the vehicle) the system would not work. I have now taken it to the dealership three times and they do not seem to even understand how the system works. They acted like problem was isolated to my vehicle. More specifically they wanted to believe that it was my ipod that was the problem. But searching the SYNC website I find that it is an ongoing problem with the system. At no time has there been any talk about replacing the module that seems to be the problem which I would think would be a logical next step. At least until I saw the website listing the hundreds of similar issues. All they want to do is to keep resetting my ipod and the SYNC system in the vehicle. These resets have been done numerous times and do not resolve the issue. They obviously are selling vehicles with features that they have no idea how to support or features that just do not work as advertised. All I know is that I am completely frustrated trying to deal with the local dealership, and the continued run around I am getting. The continued trips to the dealership with no real resolution to the problems are just unacceptable. More

Having been to multiple Ford dealerships throughout the country, it is safe to say that this one has been the best so far. The staff was happy to negotiate both on price of sale and on trade-in, as well a country, it is safe to say that this one has been the best so far. The staff was happy to negotiate both on price of sale and on trade-in, as well as patient and helpful. Both the salesman and the sales manager were very eager to answer questions. Mark Wallace even took an extended amount of time to explain how to utilize all of the Sync features with the new car. Extremely satisfied with the level of care as well as the price and financing that was provided. I will definitely be returning when it is time to purchase my next vehicle. I highly recommend this dealership to everyone. More