World Ford Pensacola

Wow! Unbelievable!! My husband and I were in Pensacola for a seminar my husband had to take for work. We decided to bring our camper and stay at Fort Pickens. While drivi My husband and I were in Pensacola for a seminar my husband had to take for work. We decided to bring our camper and stay at Fort Pickens. While driving into town over the bridge, we heard a sound in the engine of our 2000 F250 and knew it wouldn't be good. Thankfully we were able to get off the bridge and pull into the welcome center. My husband, who fixes all our cars, popped the hood. He quickly realized the problem, somehow a spark plug had blown out of the motor... not a good thing! He didn't know what to do... I looked up the Ford dealer in Pensacola and asked if we could make it. He said we could, so on the way we went, very loudly!! We walked in and went to the service department. The man there said that it would be very costly and suggested a repair shop across the street, we needed it done that day. As we were walking out, I asked the receptionist if we could talk to someone about buying a truck.My husband was dreading this, because he said that we were going to get reamed!! They had us, and we had no room for negotiation. Here's where my day turned around! Marco Barlow was our salesman, we told him about our dilemma. We needed something that would pull a 6000 pound airstream, and we wanted a good deal! He immediately went right to work, explaining all our options, what would work and what wouldn't. He came up with the PERFECT truck at an unbelievable price! He took our truck and had it appraised, we knew we wouldn't get that much, but with all the incentives it was very doable for us!! But that is NOT where it ended with Marco... we needed to have our braking system put into the new truck and also the hitch. While we were in with the finance guy,( Scott who also was AMAZING!!!), Marco called around to people he knew that would be able to help us get that installed. Not only did Mike Ryans accessories install it cleanly, they were able to locate and order a part that we needed to pull the camper. The whole experience was EXCEPTIONAL!!! No stupid games, just a great truck at a great price! Thank you Marco for one of the best truck buying experiences EVER! Seriously if anyone needs a vehicle, go to World Ford Pensacola!! More

Body work and a tech recall to replace a sensor When I arrived for the service and entered the service advisors office Dan 'the man' Blocker was there to welcome me. He immediately got on with star When I arrived for the service and entered the service advisors office Dan 'the man' Blocker was there to welcome me. He immediately got on with starting the paperwork and getting the car in for service. As a matter of fact he pointed out that there was a notice from Ford to replace a sensor which I was unaware of. So in all honesty I have to say that Dan is good at what he does. Except he said he doesn't have the authority to get doughnuts for the waiting room. That being said I'll be back. Norman More

2008 TOYOTA 4RUNNER We got passed off from Jim to Keith it was a little crazy but in the end everything worked out., There were several issues with the vehicle but they w We got passed off from Jim to Keith it was a little crazy but in the end everything worked out., There were several issues with the vehicle but they were able to fix all of them so we are happy. More

What a Wonderful Experience! had the opportunity to return to a different Ford dealership where I leased a car before, however, my husband had had such a great experience with Wo had the opportunity to return to a different Ford dealership where I leased a car before, however, my husband had had such a great experience with World Ford Pensacola (especially with sales person Rick Woods) that he wanted to give them/him a shot for my new car leasing, since the lease was up on the previous vehicle. From the moment I stepped on the lot and met Rick, I was impressed. Everyone was so very nice and patient. I didn't ever feel the stressful sales pitch. Rick was there to make sure we got the deal that WE were happy with. He went out of his way to make certain my experience was good. He definitely exceeding my expectations. After my purchase, Dean (customer service) was fabulous....spending time with us to make sure we got familiar with everything our new car could do. He was friendly and patient, always making sure we were satisfied. Once this lease ends, I will definitely be going back to World Ford Pensacola (and Rick Woods!) More

They treat you like family! I had been driving a 10-year-old car that was on its last leg. The car was purchased by my parents as a high school graduation present. I am an active I had been driving a 10-year-old car that was on its last leg. The car was purchased by my parents as a high school graduation present. I am an active young professional in the community, and my hunk of junk car was starting to get embarrassing... and unsafe. It was time to make my first car purchase. I was nervous. Had no idea what to expect. I walked into the dealership and was immediately greeted by Lisa. I told her exactly what I needed. She and her manager, Bob Smith, didn't try to wheel and deal with me. They made me feel completely comfortable like I was part of the family. They came through with the exact car I needed at the price I needed. I would absolutely recommend them to friends and family for their car-buying needs! More

excellent Louis was very helpful and knowledgeable about the service being performed on my vehicle. The work was completed in less time than the recall had said Louis was very helpful and knowledgeable about the service being performed on my vehicle. The work was completed in less time than the recall had said was required. Thank you Louis and the World Ford team. More

CUSTOMER SERVICE Thank you Jonathan for providing excellent customer service. You kept giving me a status on what the mechanics where working on and how long I would Thank you Jonathan for providing excellent customer service. You kept giving me a status on what the mechanics where working on and how long I would have to wait on my vehicle. That is very important when you are just sitting in the waiting room and not having a clue of how long you are going to be sitting there. THANK YOU! More

I would do it again!!! As a single mom, although I was initially intimidated and anxious about buying a first car for my daughter by myself, I couldn't have had a better exp As a single mom, although I was initially intimidated and anxious about buying a first car for my daughter by myself, I couldn't have had a better experience with Lisa Fillingim. I had done my research and homework prior to stepping onto the Ford lot so everything Lisa shared with me was right on point. I was comfortable and confident from the first time Lisa reached out to me after I made an inquiry at the dealership. I was prepared for a tough, monotonous negotiation but there was absolutely no haggling because they came in reasonably under the Kelly Blue Book price. I never once felt taken advantage of or embarrassed in front of my daughter. This was most definitely the best experience I have had in obtaining a new used car which is important to me since I want to model positive experiences for my daughter to emulate as she matures. The entire staff was friendly but Lisa especially helped us out. Not having another licensed driver to get our Ford Taurus home, Lisa took her own time to get our car home to Gulf Breeze. That was 1 hour of her own time she generously donated to us after the sale was complete. I have already asked for Lisa to keep an eye out for a car for me! I will, without reservation, do business withe Pensacola FORD again and I am really looking forward to working with Lisa Fillingim again! She has called to check on us to make sure we are still having a great experience with our FORD...AND WE ARE!!!! More

First service on new Explorer Thanks for a good, quick first service on my new Explorer. The boys really loved the Mustang show, food & shopping in the parts department; and free Thanks for a good, quick first service on my new Explorer. The boys really loved the Mustang show, food & shopping in the parts department; and free balloons. It was a fun morning, and I've never said THAT about a car service shop before. More

A Deal Too Good To Pass Up! Omar helped me find Just the Right Truck. He spent several days and even more hours pouring over features and options until we found the perfect truck Omar helped me find Just the Right Truck. He spent several days and even more hours pouring over features and options until we found the perfect truck. With Bob's help we agreed on a price that I simply couldn't pass up. This is my third vehicle from World Ford and each time I've been impressed by the no-pressure sales but this time I was especially impressed by Omar's integrity and straightforward approach to selling. He went above and beyond to find my truck and at a price we could both feel good about. Thank you, Omar and Bob, for all your help and good conversations. More