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World Ford Pensacola

Pensacola, FL

4.5
1,253 Reviews

6397 Pensacola Blvd.

Pensacola, FL

32505

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Showing 1,253 reviews

September 19, 2024

There was no mention of the Ford Rewards program until I mentioned it! No question about my military status in this military town either! More

by mr_ware68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry McWatter
Sep 21, 2024 -

World Ford Pensacola responded

mr_ware68, We truly value your business and thank you for bringing this to my attention. Please contact me directly at n.cartwright@worldford.com. I would like an opportunity to resolve this issue and to know more about your experience. I look forward to speaking with you. Nate Cartwright General Manager n.cartwright@worldford.com

September 19, 2024

The staff is always courteous and helpful . Our services performed in our 2923 Bronco have always been satisfactory. More

by marymattheiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Manzoni
Sep 21, 2024 -

World Ford Pensacola responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at World Ford Pensacola! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 18, 2024

Danny was very professional and helpful. The only problem I think is maybe their maintenance and specialist staffing issues. It took 4.3 hours to get oil changed and serviced and mirror is More

by rich2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Aka Danny
Sep 29, 2024 -

World Ford Pensacola responded

rich2006, Thank you for your feedback. While I’m pleased to hear you received good service from Danny, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Nathan Cartwright General Manager n.cartwright@worldford.com

September 18, 2024

Ryan Genevie was my service rep/advisor. I couldn’t have been more please with his help and attention, I went in for routine oil change, discovered I needed front brakes and brake fluids, *a More

by cdsasser07
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Genevie
Sep 21, 2024 -

World Ford Pensacola responded

Hi, we're happy you found Ryan to be so supportive during your experience here at World Ford Pensacola. We hope you have a great day!

September 17, 2024

Ryan is a very nice representative. He helped me with everything I needed. Great service! More

by llzhu23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Sep 20, 2024 -

World Ford Pensacola responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 15, 2024

Nice and professional business with a good staff that is experienced and knowledgeable of what your needs are More

by Mwup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Kincaid
Sep 20, 2024 -

World Ford Pensacola responded

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

September 14, 2024

Service dept, Mr. Kevin Jardine is a content professional, who made me very comfortable with my first service on my 2024 F250 diesel. He walked me through everything, More

by Notoriously_rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jardine
Sep 20, 2024 -

World Ford Pensacola responded

Thank you for the feedback regarding your recent experience. We're glad to hear that Mr. Kevin Jardine provided such exceptional service and made you feel comfortable with your first service on your 2024 F250 diesel. His professionalism and attention to detail are greatly appreciated, and we're proud to have him on our team. However, we sincerely apologize for the delay in scheduling service for diesel vehicles. We understand that leaving a primary vehicle for up to two weeks is inconvenient, especially for working-class customers. Your concerns about timely service are important, and we will review our processes to ensure we meet customer expectations moving forward. Thank you for bringing this to our attention.

September 14, 2024

I had a quick ,efficient,and informative experience at Pensacola World Ford great environment and employees thanks More

by tavarisstewart40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Fitterling, Scott White, Zane Presley, Dan Blocker, Rick Manzoni, Brandy Wells
Sep 16, 2024 -

World Ford Pensacola responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 13, 2024

Alan was extremely pleasant to work with. I need 8 more words to complete this review. More

by Girth Reynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
Sep 14, 2024 -

World Ford Pensacola responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at World Ford Pensacola! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 13, 2024

Every person there was helpful! Me and my wife came in on a Saturday and were in a rush due to prior commitments. They found us a truck and expedited the process for us which helped More

by kmag2904.jk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin
Sep 15, 2024 -

World Ford Pensacola responded

Hi, thank you for your kind review; we are happy to pass along your comments to Austin! Please don't hesitate to reach out to us if there's anything more we can do!

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