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World Ford Pensacola

Pensacola, FL

Overview
Reviews
Vehicles
4.5
1,376 Reviews
Call Dealership (850) 476-9050
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6397 Pensacola Blvd.

Pensacola, FL

32505

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Showing 1,376 reviews

December 23, 2024

So far never had a problem and they are always respectful when I go in. More

by mminton21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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December 23, 2024

Excellent work. Very helpful Listened carefully and took my concerns seriously I would return again More

by hayesjc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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December 21, 2024

Service Writer was professional and communicated very well. However, It was a shocker to go in expexting to spend $140 and end up spending almost $600. But that's what dealerships do. And that's why I More

by Navarre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Reynolds
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December 21, 2024

Fantastic follow-up for preventative maintenance after the deal is done! Team is both professional and personable! More

by Roylenecoveyrhodes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie and Ana
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Dec 21, 2024 -

Roylenecoveyrhodes responded

P.S. Katie had the most awesome festive holiday decorations in her work space. She made a Saturday in the Service Dept. Fun!

Dec 22, 2024 -

World Ford Pensacola responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 20, 2024

Ellen did a great job taking care of my service today& helped me pay with my ford points! More

by brooke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellen
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Dec 22, 2024 -

World Ford Pensacola responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at World Ford Pensacola! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 20, 2024

I was happy with the service but 95dollar for just oil change was to much More

by ramkpatel53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Blocker
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Dec 22, 2024 -

World Ford Pensacola responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

December 19, 2024

The service department was awesome and took very good care of my needs they were very courteous and answered all my questions More

by rigdonlinda2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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Dec 21, 2024 -

World Ford Pensacola responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 19, 2024

Katie was great help getting the service work performed on my truck and keeping me informed More

by sean.plant88@yahoo.com
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Ferrell
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Dec 21, 2024 -

World Ford Pensacola responded

Hello, we're happy you found our staff to be supportive during your experience here at World Ford Pensacola. Feel free to reach out to us if you need anything. Have a wonderful day.

December 19, 2024

Prompt service to get my recall corrected on my 2017 Ford Focus. Staff were also nice and helpful. More

by PcolaTy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellen Stubenha
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Dec 21, 2024 -

World Ford Pensacola responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

December 19, 2024

Received email about $29. 99 for oil change. Made an appointment for 10:30. When I checked in I was told it would take 2 hours. Actually took 1 1/2 hours. Why so long for only More

by pcolasandraandtommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Reynolds
Report | Print
Dec 22, 2024 -

World Ford Pensacola responded

Thank you for your feedback. We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. The average time of service is 82 minutes in our dealership as we do more than just change oil. Regards to the 29.99 oil change there is an limit to the amount of oil. If your vehicle doesn’t fit that, there is an additional charge for the service. Thank and Happy Holidays. Nate Cartwright General Manager n.cartwright@worldford.com

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