World Ford Pensacola

Waited 3. 5 hours for an oil change, still had to pay! They used all my Ford Points and gave me a slight discount for the delay, but apparently my time isn’t wo 5 hours for an oil change, still had to pay! They used all my Ford Points and gave me a slight discount for the delay, but apparently my time isn’t worth that much. My service rep went to lunch and I was told that someone else would monitor my vehicle, they apparently did not! When my rep returned an hour later my vehicle was still waiting for service! I was never cross or angry with the service rep. And yet my time was not valued. Also, I had asked for them to look at my Pro Power system which isn’t working, it was a surprise to the service rep and I was told they couldn’t do that type service on this event. Now I have to make another appointment . Why ask on the website if you’re not going to provide that service? Lastly, the rep almost required/begged for a five star review of his service, or he’d be in “trouble”, this is ridiculous! I do not think I’ll continue to use World Ford service once my warranty is complete. More

Bryan Fitterling was my service Advisor. He was so patient with me and answered all my questions. I thought also very knowledgeable. Thank you. Bryan. He was so patient with me and answered all my questions. I thought also very knowledgeable. Thank you. Bryan. More

No problem scheduling for my first oil change and service. Service advisor was great. Very professional service. Service advisor was great. Very professional More

The rep was super nice and tentative and keeping me updated on where my vehicle was during my wait updated on where my vehicle was during my wait More

Cory is the best tech. I’d definitely request him when you go get service there! I’d definitely request him when you go get service there! More

I scheduled the meeting on the Ford App. It was easy and intuitive. The service team at World Ford in Pensacola was expecting me and knew what I was looking for from a service perspective It was easy and intuitive. The service team at World Ford in Pensacola was expecting me and knew what I was looking for from a service perspective More

Great service, got me in last minute for an oil change. I’ll keep coming back! I’ll keep coming back! More

Very professional and work done in a very timely manner. Great service advisors and great with letting the customer know the progress as they work. Great service advisors and great with letting the customer know the progress as they work. More