World Chrysler Dodge Jeep RAM

Very Pleased Purchased my vehicle from World. Very happy with the service. Always efficient and they don't keep me waiting when I have an appointment. I am alway Purchased my vehicle from World. Very happy with the service. Always efficient and they don't keep me waiting when I have an appointment. I am always on a schedule with work and usually have to wait for my car. So their service department works for me. Plus they always wash your car. I even purchased a oil change and tire rotation package. Great Service!!! More

Lube Oil & Filter Scheduled my appointment for 1;30 and arrived 5 minutes early. We prepaid for oil changes but the person who was checking me in stated I would have to Scheduled my appointment for 1;30 and arrived 5 minutes early. We prepaid for oil changes but the person who was checking me in stated I would have to pay as we should only receive 2 free oil changes. I protested and we went back and forth several times and he finaly said he would check with sales person to see who was correct. After 30 minutes waiting my car was pulled into the shop and put up on a lift. 60 minutes later it was taken down and after another 10 minutes was taken out of the garage. All told it took one hour and 10 minutes for an oil change and the service person did find out that we did not have to pay for the oil change but never said anything about to me More

Friendly and efficient service Service was friendly and efficient. I have been buying and leasing jeeps from this dealership for more than 30 years and I am comfortable with the sal Service was friendly and efficient. I have been buying and leasing jeeps from this dealership for more than 30 years and I am comfortable with the sales staff and service staff More

Always helpful Went into World Dodge, Ram, Jeep for an oil change. Didn't have an appointment, but thought I'd try anyway. Even though they were pretty busy, they st Went into World Dodge, Ram, Jeep for an oil change. Didn't have an appointment, but thought I'd try anyway. Even though they were pretty busy, they still got me in and got me serviced in a timely manner. I've never had a bad experience with the service department there, and highly recommend them. More

Helpful I had an issue with my breaks and the service dept. was really helpful in fixing the issue. Carmen refused to let me leave without giving me a loaner I had an issue with my breaks and the service dept. was really helpful in fixing the issue. Carmen refused to let me leave without giving me a loaner and handling my problem. I am glad to say I received my car back quickly with great feedback from the employees working on it. More

Wonderful! Frantz Napoleon is an excellent car salesman, and I highly recommend him! After shopping around at multiple Jeep dealerships, I ended up at World Jeep Frantz Napoleon is an excellent car salesman, and I highly recommend him! After shopping around at multiple Jeep dealerships, I ended up at World Jeep, where I felt welcomed and was given excellent customer service. Frantz worked with me to give me the best deal, and ordered a new Jeep Compass for me. The factory did not get the Compass to me in time, so Frantz and Renny Henderson (sales manager) located one for me, and I had it in 2 days! Purchasing was a smooth process. Kristin Inaugurato (finance) helped me with purchasing a tire and rim warranty, and was a delight to work with as well! After my purchase, Bill Morgan (customer advocate) walked me through the ins and outs of my new Compass, and was extremely thorough! With my last car from another dealership, I left there feeling clueless about it. Bill showed me everything I needed to know, and assured me that I could call him at any time if I needed any help. Everyone was extremely friendly, and I will definitely recommend friends and family to come here! I can't thank the staff of World Jeep enough for my awesome experience!! I am one happy customer! More

Not happy. I went in to purchase a new car. traded in my old 200 which i had purchased several years ago from the same dealership and have had a totally differen I went in to purchase a new car. traded in my old 200 which i had purchased several years ago from the same dealership and have had a totally different experience. Last time everything was smooth. This time i have only received one key and have followed up three times being told to wait for a letter in the mail saying i would relieve a new key. I am moving to texas in a week and still have received nothing about my spare key which i should have had. I have not yet received my loan paperwork which i was told was through chrysler capital but when reading the purchase documents says the lender is world jeep dodge ram. How i have not yet received my spare key is baffling. How i have not yet received any loan paperwork is baffling. I am not happy because every time i attempt to call up i get blown off. when i step in everyone is super polite yet i cannot get an answer in regards too when i will get the paperwork and my first payment is supposedly due in a few days. how am i supposed to pay my bill to a lender with no paperwork or place to send the money? if the dealership is the one financing fine, how do i pay them? if it is chrysler why have i not yet recieved a letter. i check my mail every day. This can only be a mistake on the part of the dealership. More

They went out of there way for to make it work Experience was great the best dealership I ever went to . They bent over backwards to get me into the truck that I wanted to make it affordable. Hands Experience was great the best dealership I ever went to . They bent over backwards to get me into the truck that I wanted to make it affordable. Hands down the best yet. More

Outstanding Experience I had written a previous review that was ill advised. I never gave Sales / Service or Management @ World Jeep an opportunity to engage on what I had I had written a previous review that was ill advised. I never gave Sales / Service or Management @ World Jeep an opportunity to engage on what I had written. I jumped the gun on the review prior to even inquiring if anyone would assist me. In fact, I purchased 2 used Wranglers within 1 week and will continue to make future purchases at World. I have also subsequently "steered" my 3 daughters & sons-in-law to Ken Cary. Mike D'Aiello was straight up with assisting me. Both helpful, honest, professional, knowledgeable and willing to go the extra mile. I'm a 50 year Jeep owner, going back to my time in the Marines, mostly CJ's & Wranglers., I am completely satisfied I found a dealer willing to assist with any pre-sale & post-sale issues; not leaving a customer hanging. Of course I retract that prior review and fall on my sword over the issue I created. Everyone @ World immediately jumped on the issue that I - not anyone @ World- created, and literally bent over backwards to shut down my issues. In final analysis I would also add Lou Zuluaga to the mix for his decisive review of the issues I had. Thank you, Gentlemen !!! More

Service Dept Dean in Service was top notch. A pleasure to do business with. Kept me up to date with everything going on with my vehicle. Thanks for meeting all Dean in Service was top notch. A pleasure to do business with. Kept me up to date with everything going on with my vehicle. Thanks for meeting all my needs and expectations. More