World Chrysler Dodge Jeep RAM
Shrewsbury, NJ
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I have been taking my vehicle to this service center since I purchased it. Every oil change, which comes with a 27 point inspection. My vehicle was in on 2/08 for an issue with leaking oil. I was given since I purchased it. Every oil change, which comes with a 27 point inspection. My vehicle was in on 2/08 for an issue with leaking oil. I was given a new oil change and inspection. Nothing else was found wrong with the vehicle. No recommendations. 1 week later my car began making a terrible noise at low speeds. I bring the vehicle back. I am not informed that the noise is from the rear brakes, rotors are totally warped. Front brakes also need to be replaced but service tech tells me I have some life yet. “At least another oil change”. I have the service center replace the rear brakes and complete the recommended brake fluid flush. Vehicle is still making noise and I have to bring it back again. Why were the wearing brakes never recommended in all of the other services until they were down to the rotors? This is a safety concern and I drive two hours a day for work. Excuse was that the warping could happen over night. Save that nonsense, that’s not what happened here. This car was never inspected correctly and now I’m paying huge amounts to have it fixed. And then the service center can only take the car Mon-Fri with drop off as the only option and no available loaners. So I assume my job isn’t important! I’m highly disappointed at this point. More
Scheduling was easy. Drop off no problem. They gave me a ride home. Then picked me up and brought me back. Everything went quick and simple. Drop off no problem. They gave me a ride home. Then picked me up and brought me back. Everything went quick and simple. More
World Chrysler Dodge Jeep ! I am a very satisfied 3 time at least customer! Very professional, always accommodating and friendly dealership!! I am a very satisfied 3 time at least customer! Very professional, always accommodating and friendly dealership!! More
I’ve had horrible experiences dealing with service departments at dealerships. Today was a completely opposite experience. I was treated with respect and honesty. When the repairs were going to take l departments at dealerships. Today was a completely opposite experience. I was treated with respect and honesty. When the repairs were going to take longer than I originally expected, I was given the opportunity to be shuttled back to my house and picked up when the vehicle was complete. That level of customer appreciation speaks volumes with me. I will return for future services. More
Always get immediate, great service at this dealership. Except for an emergency when traveling this is the only place I have my SUV serviced over the past 12 years and three SUV’s. Except for an emergency when traveling this is the only place I have my SUV serviced over the past 12 years and three SUV’s. More