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World Chrysler Dodge Jeep RAM
Shrewsbury, NJ
1,963 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,963 reviews
December 15, 2015
One less thing to worry about. When I need to have service done or if I have a questions, the service department always provides a fast courteous response. What is also important i When I need to have service done or if I have a questions, the service department always provides a fast courteous response. What is also important is to see the way the staff interacts. They are also very professional and friendly to each other. More
by pyroza
Verified CustomerEmployees Worked With
Louis in service.
December 11, 2015
Good Sales Experience - Very Good Service Experience I recently purchased a used Ford Escape from these folks. The buying process was ok., standard but manageable, medium to low sales pressure. I have c I recently purchased a used Ford Escape from these folks. The buying process was ok., standard but manageable, medium to low sales pressure. I have crappy credit, they helped and I got a fair deal, better than from my bank. There were a number of issues with the car, some significant (wheel bearings, ignition switch) some not so. The service department fixed ALL of them, admittedly after two loooong visits but they did provide a decent loaner and when they couldn't solve one or two of the problems themselves they took the car to the Ford dealer across the street (who did not fix the major problem first time around as they really should have). All at no charge to me. I was really impressed by that. The folks there were (generally) polite and helpful. In my mind this is exactly why you go to a dealer and accept less for your trade in and pay a little more for what you buy. More
by ThisIsMe
Employees Worked With
John Suell, Tom Papa
December 09, 2015
long standing relationship with both service writer and tech Former Werner Dodge employees have known for years. They have their act together, Al in service and Bobby is the tech. they know their craft as well a Former Werner Dodge employees have known for years. They have their act together, Al in service and Bobby is the tech. they know their craft as well as anyone. More
by surfin1000
Employees Worked With
Lou Zuluaga
December 07, 2015
Another service trip that went perrfect! I have to give it to this dealership in that each time my vehicle has been serviced, they listened to my needs and performed their job flawlessly. Tom I have to give it to this dealership in that each time my vehicle has been serviced, they listened to my needs and performed their job flawlessly. Tom Papa is what every dealership needs! More
by Mark - NJ
Employees Worked With
Tom Papa
December 05, 2015
2011 Wrangler Great customer service and on time return. Would recommend friends to take their car here for service and or to purchase a car. I will go back. Great customer service and on time return. Would recommend friends to take their car here for service and or to purchase a car. I will go back. More
by SUMM77
Employees Worked With
Tom Papa
December 05, 2015
Great Experience Best car buying experience by far. I dealt with Shane, Gene and Tyquan. were all so friendly, nice, and pleasent to deal with. It was a hassle-free, n Best car buying experience by far. I dealt with Shane, Gene and Tyquan. were all so friendly, nice, and pleasent to deal with. It was a hassle-free, no stress experience. The jeep I purchased was everything I wanted and more. More
by Carbonetto
Employees Worked With
Tyquan Alston, Shane Henderson
December 04, 2015
Came in with a question, left with a Ram I literally came to inquire abt an early lease termination for my Wrangler and to discuss options for a Ram. I was pointed to Ken when I arrived. He i I literally came to inquire abt an early lease termination for my Wrangler and to discuss options for a Ram. I was pointed to Ken when I arrived. He immediately made me feel comfortable. My four previous leases were through another local Dodge/Chrysler/Jeep dealer, and the same salesperson each time and my last experience was less than positive, regardless of loyalty. Ken was great walking me through my options in a very transparent manner. He coordinated with the current lease holder and in minutes they were willing to buy out my lease. Suffice it to say, I left in a Ram and the negotiation wasn't painful. The entire experience was positive and the atmosphere in the dealership as a whole was loose but professional. Down to the continuous stream of classic rock. My experience was capped by finishing the paperwork and financing with Isaac who was great. Thanks to everyone. More
by Walsh12
Employees Worked With
Isaac , Kenneth Cary, Matt Davis
December 03, 2015
Worst dealership I've ever purchased from This is the most terrible dealership I've ever dealt with in my life. They registered the car to the wrong person, which we went over in detail (my wi This is the most terrible dealership I've ever dealt with in my life. They registered the car to the wrong person, which we went over in detail (my wife instead of me), they gave our plates to the WRONG PERSON when they came in (some.other random customer), then refused to return phone calls about the situation until finally I had to show up in person. After they told me that I couldn't talk to a manager or the owner because they just weren't there (so apparently there is no one running this place), it took them 10 minutes to solve my problem after refusing to speak to me or returning my calls for 3 days. The "VIP" service is a joke. They give you a special convenience fob to make things easier, but the employees don't even know how to use the technology. I showed the service desk secretary the fob, and he looked at it like it was alien technology. Even though it has the jeep world logo on it, he told me they didnt have the capability to use it, without even asking someone else. So, i then decided to talk to someone one on the sales floor. They pretty much blew me off and told me "that guy is new," like that's an excuse. Terrible experience, we will never buy from them again. More
by MJGIORDANO223
Employees Worked With
Joe Wajda, JT Colville
December 01, 2015
Oil change Used a coupon from their website, oil change was reasonable, included an inspection of the entire car, and free tire rotation. Only problem is ther Used a coupon from their website, oil change was reasonable, included an inspection of the entire car, and free tire rotation. Only problem is there's never any place to park. More
by DEVANCHIK
Employees Worked With
Lou Zuluaga
December 01, 2015
Brake module replacement Great service with the vehicle, I'm all about a good running vehicle & the techs & the service department do that for me. Very pleased knowing all my Great service with the vehicle, I'm all about a good running vehicle & the techs & the service department do that for me. Very pleased knowing all my parts are Mopar certified, gives me peace of mind More
by edwardhaines65
Employees Worked With
Tom Papa
