World Chrysler Dodge Jeep RAM

Made my experience very easy and stressful I went to turn in my current vehicle and lease a new Dodge Durango. Couldn't have been easier and I got a great deal!! I had the pleasure of working w I went to turn in my current vehicle and lease a new Dodge Durango. Couldn't have been easier and I got a great deal!! I had the pleasure of working with Bill Morgan, a.k.a Captain Morgan. He was very nice and easy to work with. Definitely ask for Bill if you go there. Overall, my experience was great. Would definitely go back there. More

They were really nice and willing to assure a great deal. There were none of the usual games, just a nice group of guys selling a great product. They were willing to work with me on a used Jeep when I said n There were none of the usual games, just a nice group of guys selling a great product. They were willing to work with me on a used Jeep when I said new was out of mu budget. I got a great Jeep at a fair price. Thanks! More

Excelent Everyone was so nice and competent and my car was ready fast I was so happy with your service. I have had bad experiences with other jeep service cent Everyone was so nice and competent and my car was ready fast I was so happy with your service. I have had bad experiences with other jeep service centers before and I will very happily recommend you guys More

poor service and poor customer service My son had to return to your service center a total of four times before the hitch was completely installed on his renegade. We purchased the vehicle My son had to return to your service center a total of four times before the hitch was completely installed on his renegade. We purchased the vehicle in in 8/2015, We were informed it was on back order, After multiple phone calls we were told an appointment was made for a particular date. We have no idea who made the appointment for us but we did keep the appointment even though it was an inconvenience. Each time we returned we were given an excuse why it was not completed. We finally were told to bring in the jeep on a Saturday and it would be completed in one hour. After waiting close to four hours once again my son was told the job was not completed. He requested a loaner and was given one. The day I returned to finally pick up the renegade i asked your customer service rep. if he was sure it was safe since my son was driving to the west coast he replied it should be. Then another rep made an inappropriate joke stating you don't look like one of the boys that were here on Saturday. Not funny especially when a customer is annoyed! I just feel this was handled very poorly and we are not at all happy with your service department. We should not have had to return four times. We live an hour away. As I stated earlier poor service and very poor customer service. We were not even offered any compensation. I hope the hitch is installed correctly. My son's safety is my main concern. More

Great Experience Was in the market for a Jeep and was pleasantly surprised with the overall experience I had there. After visiting a Jeep dealership in Northern NJ fi Was in the market for a Jeep and was pleasantly surprised with the overall experience I had there. After visiting a Jeep dealership in Northern NJ first, I was even contemplating not giving Jeep my business because I had such a terrible experience there. After visiting World though, I would not only recommend people in Central and South Jersey to them, but I would refer people in Northern Jersey as well and tell them it's worth the trip. More

Excellent Experience The entire experience from viewing the inventory on the web site to the actual purchase process was pressure-free and in one word, fantastic. Kudos t The entire experience from viewing the inventory on the web site to the actual purchase process was pressure-free and in one word, fantastic. Kudos to Kenny Carr, as he is a great sales person, and I would recommend Kenny to anyone looking to purchase/lease a Jeep. Special shout out to JT, Jean and the Internet team (Sue, Kristy, Vanessa). More

Had an issue, but Service Management resolved it. Alot of confusion and poor explanation from my service rep regarding questions about fuel system maintenance work done on my jeep (cost, time to comp Alot of confusion and poor explanation from my service rep regarding questions about fuel system maintenance work done on my jeep (cost, time to complete, what was actually done, etc.) left me very frustrated and feeling like I was getting the run around. Not what I was accustomed to from this group so I voiced my feelings in great detail. In response, service management called me, listened to my complaint in more detail and assured me that it was a one-off experience. Although I appreciate the effort and attention, and some confidence is restored, this is not an easy one to forget. More

Peace of mind Recently, I stood at the World Jeep Service counter trying to describe a very uncomfortable driving situation to Tom Papa. . I was experiencing a viol Recently, I stood at the World Jeep Service counter trying to describe a very uncomfortable driving situation to Tom Papa. . I was experiencing a violent shuddering of my vehicle and simultaneous flashing of the dashboard "Tracking" light.. Bill, my assigned technician, tried to diagnose my problem, but even after 2 separate test drives, he was unable to duplicate the symptoms I had described. No repair, no charge. He inflated some low tires, tightened my spare and told me to come back if I had any trouble in the future. I was about to drive home, still worried about my car and it's readiness for a cross country trip I had planned for the Holidays. Lou Zuluaga could tell I was uncomfortable at not having my problem solved, and asked me to let him keep my 2007 Grand Cherokee a couple of days so his team could fully road test it. He put me in a loaner, and I was on my way. The next day, Tom called to tell me that after extensive driving, the car finally responded exactly as I had described. It turned out I needed new Left and Right ABS sensors, . Bill replaced them and again road tested the vehicle extensively. Problem solved! I picked up my car, confident I'll be in good shape to drive cross country. Big smiles and handshakes all around. I'm very thankful to Tom Papa, Bill and Lou for saving me a great deal of anguish as I head to rural Wisconsin for Christmas. You guys are the best......5 stars! More

Excellent customer service! The customer service at World Jeep was fantastic! Everyone was friendly and easy to work with! My dealer, Allan, helped me find the right car for me The customer service at World Jeep was fantastic! Everyone was friendly and easy to work with! My dealer, Allan, helped me find the right car for me. I am extremely happy with my choice, and will continue to buy cars from World Jeep in the future! More