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World Chrysler Dodge Jeep RAM

Shrewsbury, NJ

4.7
1,943 Reviews

681 Shrewsbury Ave

Shrewsbury, NJ

07702

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Showing 1,943 reviews

January 17, 2016

Faulty multi switch Went in because my Multi switch went bad, while waiting had my oil changed, a recall issue corrected and my 60,000 mile checkup completed More

by wilandmc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Zuluaga
Jan 19, 2016 -

World Chrysler Dodge Jeep RAM responded

Hello wilandmc, Thank you for taking the time to leave a review for our service department! I am so happy to hear that you had a great experience with us and that we were able to get your car's recall issue fixed during your oil change appointment. Lou is a vital member of the World team and he does a great job representing World. I really appreciate that you continue to choose World and we look forward to seeing you for your next oil change! Warmly, Joe Wajda, GM

January 17, 2016

Great car buying experience! While buying a car at a dealership can often be quite stressful, my experience at World Jeep was anything but. Salesman, Matt Maloney, was profession More

by BrettP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac, Matt Maloney
Jan 19, 2016 -

World Chrysler Dodge Jeep RAM responded

Hello BrettP, Thank you for your thoughtful review! Congratulations on your new car! I am so happy to hear that you had such a great experience with Matt. Matt does an excellent job representing World and he encompasses all that we stand for. We really believe that car shopping should be fun and never stressful. We never want customers to feel pressured into making any hasty decisions. I am also pleased that you had a great experience with Isaac, who also does a great job making customers feel comfortable. Thank you for choosing World Jeep and we look forward to seeing you again in the future! Enjoy your new car! Best, Joe Wajda, GM

January 16, 2016

good recovery! After a little frustration on my part re the lack of an available loaner (despite my salesman assuring me that there would ALWAYS be one available as More

by KKERENSKY
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Zuluaga, Tom Papa
Jan 19, 2016 -

World Chrysler Dodge Jeep RAM responded

Hello Kirk, Thank you so much for your thoughtful review! I am so thrilled to hear that you were happy with your service experience! Tom is an important member of the World team and he will always do everything that he can to ensure that customers leave 100% satisfied. Tom does a great job representing World and he really cares about helping to make the service process as easy and stress free for customers as possible. I really appreciate that you chose World and we look forward to seeing you again in the future! Warm Regards, Joe Wajda, GM

January 15, 2016

Excellent Service Tommy Papa is knowledgeable and courteous. My 2004 Jeep is in great shape because of your service department. Only issue was that there was not a loa More

by KAZOUKA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Papa
Jan 19, 2016 -

World Chrysler Dodge Jeep RAM responded

Hello KAZOUKA, Thank you for the kind review. I am pleased to hear that Tom has been so helpful to you and has assisted you in keeping your Jeep in tip-top shape! Tom is an important member of the World team and he really cares about his customers and taking care of their vehicles. I apologize that a loaner car was not available on the date needed. We do our best to provide our customers with loaner cars, when they are available. We would be happy to reserve a loaner car for you in the future if necessary. Please give us as much notice as possible so that we can reserve a loaner vehicle ahead of time, and ensure that one is available on the date needed. Thank you so much for continuing to choose World Jeep and we look forward to seeing you again! Best, Joe Wajda, GM

January 14, 2016

Excellent service experience My service experience was excellent. I was having an issue with front end vibration and Carmen Semenza and the technician were able to quickly fix th More

by ETHICKENING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmen Semenza
Jan 15, 2016 -

World Chrysler Dodge Jeep RAM responded

Hi ETHICKENING, Thank you for taking the time to leave us a review about your service experience with us. I am pleased that Carmen was able to help you to diagnose and fix your vehicle's issue. Carmen is an invaluable member of the World team. Carmen loves helping customers in and is not satisfied unless customers leave 100% happy with their experiences. Thank you for choosing World and have a great weekend! Warmly, Joe Wajda, GM

January 14, 2016

Excellent service team. The Technician had to call engineers at chrysler for clarifications of codes. the were on the phone for 45 minutes sorting it out. The servi More

by mksmccusker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Jan 15, 2016 -

World Chrysler Dodge Jeep RAM responded

Hi mksmccusker, Thank you for taking the time to leave a review! I am so happy to hear that you had a great experience with our service department. Our service team does everything they can to keep customers informed at all stages of the repair process. They do a great job representing World and they are a vital part of our team. I appreciate that you chose World for your vehicle's repairs and we look forward to seeing you next week! Best, Joe Wajda, GM

January 13, 2016

Service work on my 2002 Grand Cherokee Laredo Everyone is extremely polite and accommodative. Kept me informed on exactly what work need to be done and what work could be put off for a later time More

by CRAIGB35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfred J. Ewington II and Andrew (for the rides).
Jan 14, 2016 -

World Chrysler Dodge Jeep RAM responded

Hi CRAIGB35, Thank you for taking the time to leave a review for our service department. I am so happy that you had a great experience with our service team. We know that nobody looks forward to getting their vehicle serviced, so we try to make the experience as enjoyable, and stress-free as possible. I'm pleased that Alfred and Andrew assisted you with rides; they are excellent employees. They really care about helping customers and we are lucky to have them on our team. Thank you so much for choosing World, and we look forward to seeing you again in the future! Best, Joe Wajda, GM

January 11, 2016

Experience @ World I had a real pleasant experience shopping for my vehicle @ World. My saleman was Bill Morgan and from the time I was introduced to him I could not hav More

by jeepluv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Morgan
Jan 13, 2016 -

World Chrysler Dodge Jeep RAM responded

Hi jeepluv, Thank you for taking the time to leave a review and congratulations on your new Jeep! I am so pleased that you had such an excellent experience with Bill and that he was able to answer all your questions and helped you to find a car to meet your needs. Bill is a vital member of the World team. He is a trustworthy, hardworking, salesman and he genuinely cares about his customers. Bill does a great job representing the World brand and we are lucky to have him on our team. Thank you so much for choosing World and for recommending Bill! We hope you enjoy your new car and we look forward to seeing you again in the future! Warm Regards, Joe Wajda, GM

January 07, 2016

Amazing Expirence!! Super happy I chose to buy my car here. Quick hassle free service I was driving my car home the next day. The saleswoman Brianna was incredible and I More

by Laurenmetzz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brianna DiBella
Jan 11, 2016 -

World Chrysler Dodge Jeep RAM responded

Hi Lauren, Thank you so much for your review. I am so thrilled that you had such a wonderful experience with us. Your review completely made my day! I am pleased that Brianna provided you with a great car buying experience. At World, we strive to make the car buying process fun and never stressful. Brianna does an excellent job representing our brand and values and she really cares about seeing her customers leave happy. She is a genuine, hardworking, trustworthy salesman, and we are lucky to have her on our team. Congratulations on your new Wrangler by the way! You made a great choice, especially with the upcoming snowy weather! Thank you for choosing World and we look forward to seeing you again in the future! Best, Joe Wajda, GM

January 06, 2016

The Best My name is Kim Lewis I purchased a Jeep Liberty.I would like to give my most thanks to World Jeeep .And mostly to service advisor Danilele.She always More

by specialk0426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George the techinician, Joe Wajda, JT Colville, Lou Zuluaga, Tom Papa, Daniela Ferreira
Jan 06, 2016 -

World Chrysler Dodge Jeep RAM responded

Hi Kim, Congratulations on your new Liberty and thank you so much for your thoughtful review! Also, welcome to the World Jeep family! I am so happy to hear that you have had great experiences with Danielle and George in the service department and that you have overall been pleased with us. We really aim to make customers feel comfortable and we want you to look forward to visiting us. Our service team does a great job of working together to provide the best customer service possible. They are the key to our success. It was great meeting you Kim, and I look forward to seeing you again in the future. Enjoy your new Jeep! Best, Joe Wajda, GM

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