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World Chrysler Dodge Jeep RAM
Shrewsbury, NJ
1,940 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,940 reviews
September 01, 2016
Turned in previously owned Jeep to lease a new one As a previously satisfied and loyal customer, I returned to World Jeep yesterday to turn in my currently owned Jeep bought from them 4 years ago to bu As a previously satisfied and loyal customer, I returned to World Jeep yesterday to turn in my currently owned Jeep bought from them 4 years ago to buy a new one. I was pleasantly surprised to receive such a prompt response from Sales Manager Gary Yudilevich via email regarding their willingness to assist me into a new vehicle for a fair price as a loyal customer. When I was there, my sales associate Ruben Blanco was very helpful and attentive and spent a lot of time with us. Gary Y, along with Ruben Blanco, made my buying experience again a pleasure and relatively stress free! He took the time to figure out & explain my different options & helped me decide what was best for me. They were very fair in turns of my trade in and extremely accommodating in helping me into my new vehicle :) Bill Morgan has assisted me over the years when purchasing my newer Jeeps and again exceeded my expectations by reviewing the car w me in understanding the latest technology and features. The finance manager, Jean Gilbert, also helped me 4 four years ago, as well as this experience, and continued to make the finance part nearly worry free and relaxed and provided many laughs as usual! This dealer & current team continue to exceed my expectations & am very happy with my experience. I continue to give my thumbs up and applaud all of them for their 110% personable and excellent customer service. I will return again when my lease is up! Thank you much guys! Lisa Ryan More
by Lisa R.
Employees Worked With
Jean Gilbert, Bill Morgan, Gary Yudilevich, Ruben Blanco
September 01, 2016
Great experience The sales team were professional and want to give nothing but 100 percent customer service. Very pleased with the whole process from purchasing to lea The sales team were professional and want to give nothing but 100 percent customer service. Very pleased with the whole process from purchasing to learning about the vehicle. Love my decision working with World Jeep. More
by Jeep123
Verified CustomerEmployees Worked With
Paul Vidal
August 31, 2016
Happy Customer I had a good experience , no preassure good price . I visited other dealers but it was not as straight to the point like World Jeep was. I had a good experience , no preassure good price . I visited other dealers but it was not as straight to the point like World Jeep was. More
by LOBLANCO1927
Employees Worked With
Mike Fein
August 31, 2016
follow-up Once papers were signed the follow-up in showroom was informative and appreciated, especially with Bill Morgan. Please thank him for us. I learned h Once papers were signed the follow-up in showroom was informative and appreciated, especially with Bill Morgan. Please thank him for us. I learned how to use many apps in the car. More
by pat
Employees Worked With
Brianna DiBella
August 31, 2016
Great and Effortless Service Repair My most recent service call was to perform work on a Dodge Dart recall. The work was done on time and very efficiently with same day pick up. I high My most recent service call was to perform work on a Dodge Dart recall. The work was done on time and very efficiently with same day pick up. I highly recommend this dealership for any service related work and I also purchased my car there as well. Jerry More
by jerry.pappas
Employees Worked With
Daniela Ferreira
August 30, 2016
Excellent Customer Experience Bill Morgan was absolutely great. He took care of everything. From finding the Jeep I wanted, answering all my questions and making sure the delivery Bill Morgan was absolutely great. He took care of everything. From finding the Jeep I wanted, answering all my questions and making sure the delivery was handled perfectly. I would highly recommend World Jeep. More
by FJP
Employees Worked With
Bill Morgan
August 30, 2016
Great Crew I've been to numerous Jeep dealers and this is, by far, the best one yet. The service crew there is very nice and will bend over backwards to accommod I've been to numerous Jeep dealers and this is, by far, the best one yet. The service crew there is very nice and will bend over backwards to accommodate you. Highly recommend World Jeep service for all your needs More
by TURC169
Employees Worked With
Tom Papa, Daniela Ferreira
August 30, 2016
JEEP SERVICE FAIRLY STRAIGHT FORWARD. ONLY COMPLAINT WOULD BE THAT THEY DON'T DO AN ACCURATE JOB OF WHAT THE SERVICE ISSUES ARE. THEY JUST SAY THIS NEEDS TO BE F FAIRLY STRAIGHT FORWARD. ONLY COMPLAINT WOULD BE THAT THEY DON'T DO AN ACCURATE JOB OF WHAT THE SERVICE ISSUES ARE. THEY JUST SAY THIS NEEDS TO BE FIXED AND HAVE A DIFFICULT TIME IN EXPLAINING WHAT THE THINGS ARE. More
by BRIANSMAC
Employees Worked With
Tom Papa
August 30, 2016
Good news area dealerships - World Jeep set the bar low Purchase a 2015 Jeep Grand Cherokee Summit and expect the following: 1. Test drive and purchase with 21k miles and have it delivered two weeks late Purchase a 2015 Jeep Grand Cherokee Summit and expect the following: 1. Test drive and purchase with 21k miles and have it delivered two weeks later with 24k miles and be told that employees drive vehicles to make sure nothing is wrong with the vehicle. Note the 3k miles worth of test driving undetected failures listed below along with the heavy sarcasm in this statement regarding the explanation I received. 2. Only receive one key fob. Seriously? 3. Have no floor mats in the vehicle, complain and be told over the phone they would purchase WeatherTech mats to remedy, but actually pull used worn mats out of a different vehicle on the lot 4. Sun Roof didn’t work at all 5. Screen for sunroof didn’t work properly 6. Audio for CDs / DVDs didn’t work 7. 1 of 2 DVD screens dead 8. Flashlight that is equipped in truck not there 9. Be assured stains on leather seats will be cleaned and not have them cleaned at all (twice) 10. Pay for security etching which wasn’t pointed out until I called it out. Be told that you get a discount on your insurance. State you have X company and be told “they definitely give a discount” when come to find out they don’t 11. Have a tire with a slow leak 12. Pulls to the left at highway speed (unrelated to tire leak) 13. Trim peeling back from wheel well “fixed” with double sided 3m tape that is clearly visible and more so by the day because it is not holding 14. Told that front license plate bracket would be removed and wasn’t 15. Told dealership badge on tailgate would be removed and wasn’t 16. Have cigarette ashes along the driver side windows upon delivery when told that this was a non-smokers vehicle and no ashes or smell of smoke present when test driven 17. Have your registration take 2 months. Why so long? I’m told that there was a problem with the title that needed to be addressed first and “if you get a ticket we will pay for it” since temps expired after 1 month 18. Have 3/4ths of the above issues resolved over the course of a month, but be told that “At the end of the day this is a used vehicle. If we were going to fix everything that is wrong then we would essentially be selling a new vehicle and the price would have been a lot higher” Though I appreciate that there was some level of effort to make things right, almost all of these issues shouldn’t have been issues in the first place upon delivery of the vehicle. Certainly not after they picked it back up to address my above issues and then redelivered it. Actions didn’t come close to the promises that were made. During the sales pitch you are told how there is a 120 something point check that the vehicles go through for their pre-owned certification. Well might I suggest that you increase that checklist to about 140. The entire experience has been pretty terrible. Buying a one year old high end vehicle shouldn’t be a crapshoot. Corners were cut, upcharges slipped into the sale with false statements backing them up, and promises to address identified issues remaining unfulfilled were unfortunately all part of my buying experience. It feels like every opportunity was taken to attempt to pull the wool over my eyes and slip things by that I wouldn’t either notice or care enough to follow-up with. Speaking of which, though I was told probably a dozen times that things would be looked into and I would be contacted "shortly", those calls never came and I would have to follow-up myself. Maybe my expectations are unreasonable who knows. After all, as pointed out to me I did just purchase a used vehicle. More
by Ethan D
Employees Worked With
Brianna DiBella, Vanessa Obregon, Shane Henderson
August 29, 2016
Amazing Experience Paul helped us in every way possible. We were very happy with our experience and Paul did an amazing job as a salesman. Bill was very helpful and bene Paul helped us in every way possible. We were very happy with our experience and Paul did an amazing job as a salesman. Bill was very helpful and beneficial, as well. We couldn't be happier with everything. More
by NIKKILENTINI15
Employees Worked With
Bill Morgan, Gary Yudilevich, Paul Vidal
