World Car Mazda Kia New Braunfels

My experience with Kia of New Braunfels has been an absolute nightmare, and I genuinely feel trapped in this situation. I own a Kia Telluride that has spent more time in their shop than in my driveway. absolute nightmare, and I genuinely feel trapped in this situation. I own a Kia Telluride that has spent more time in their shop than in my driveway. Each visit has been a maddening cycle of poor communication and exorbitant costs, with no real solutions in sight. It’s infuriating to spend so much money while my car remains unfixed, and I receive no clear explanations for the ongoing issues. For eight long months, my vehicle has been in limbo, waiting for an engine replacement. We’ve looked into lemon law options and even contacted Kia about a buyback program because we are utterly exhausted by this ordeal. The moment we mentioned these options, they miraculously found an engine from California, promising it would be ready by November 1st. Now, as December approaches, I’m still without my car. To make matters worse, I learned that the California engine was recalled, and now they’re building a new one from scratch in Tennessee. I’m back on a waiting list, feeling helpless and frustrated. I’ve gone from being a proud Kia owner to feeling like a hostage of this company. I’m stuck with a hefty car payment and no vehicle to show for it. They may entice customers with great sales, but their service is a complete disaster. There’s a total lack of accountability or concern for their clients, and it feels like they’re just sitting back, collecting money while leaving customers in the lurch. If you’re considering doing business with Kia of New Braunfels, be warned. You may find yourself ensnared in a web of frustration and disappointment, just like I have. It’s a suffocating experience, and I wouldn’t wish it on anyone. Proceed with caution if you choose to go this route—you could end up feeling just as trapped as I do. More

I was in the market for a Telluride SX and I was shopping around for the best price for the trim I needed. When I was browsing through World Car Kia at New Braunfels, I found the vehicle I wanted with a note around for the best price for the trim I needed. When I was browsing through World Car Kia at New Braunfels, I found the vehicle I wanted with a note saying "call for price". So, I called the number and got a quote for $47K. I confirmed multiple times that this is the price they are selling the vehicle for. I made an appointment to go buy the vehicle without a test drive as I knew exactly what i wanted. I live in North Austin, a good 1.5 hour drive away. I drive to this dealership and the salesperson I was working with tells me there is a $3K charge the dealership charges over the price quoted on the phone. I asked him why I wasn't informed of this over the phone when i called and confirmed the price multiple times. He said he didnt know and I didn't think too much of it at that time. $50K was still a good price for the trim I wanted. He goes discusses things with his manager and comes back with a final price of over $56K - a good $9K over the price quoted to me on the phone. When I got upset with this fraudulent behavior, the manager comes to me and pretty much said this is our price, take it or leave it and that they are re-training the person that gave us the wrong information over the phone. We drove 1.5 hours back home disappointed with Kia in general. A waste of our time and money. I have never experienced such blatant fraud before and this just put me off Kia altogether. More